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March 2024 by EastCoastWJ
The pharmacy inventory and order lists must be kept on notebook paper and sent by carrier pigeon. I have a medication that only gets filled about 20% of the time and I’m not told until I drive out there to pick it up that “we’re out of stock, it should be a couple weeks before we get more in then we’ll call you”. That call never comes. It usually takes me at least 10-15 minutes on the phone to get the refill process started for medications I want refilled, meanwhile I get a call monthly informing me that the ones I’ve repeatedly asked to not have “auto filled” have indeed been auto filled and are ready for pickup. Always have what I don’t want, never get what I actually need. I’m sure the people are doing their best, but the pharmacy inventory/order management is a bad, bad joke.
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February 2024 by Kimberly Toney
The pharmacy is a joke. No communication regarding medications that’s been on back order or any other regarding information.
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February 2024 by K B-D
They deff need more employees in the pharmacy. I have witnessed the pharmacy team catch hell on multiple occasions because they are short staffed. It's not fair to them, they need more help. They are very kind and sweet, they are just stressed and over worked.
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January 2024 by Merissa Mitchell
So my doctor sent over a prescription for me at 2pm. I went through the drive through at 4pm and Michelle let me know it wasn't ready that I would get a text message when I could pick up. Haven't heard anything so I call at 5:15 and spoke to the pharmacist. She said they were out of Paxlovid that I could call other Walgreens to see if they had it in stock. So I called Lincolnton they had it in stock but couldn't fill it because it was showing Dallas had already filled it. So I had to call Dallas back and have them to change it in my profile because I had not received any medications from them today! Again spoke with the pharmacist on duty. She said she corrected it in computer. So my husband goes to Lincolnton to get my medicine. Once he's there he's told he can't get it that it's showing I already received the Paxlovid. After 30 mins of Lincolnton trying to get in touch with Dallas he calls me and tells me whats going on. Me sick as a dog get in my car and go to Walgreens in Dallas to figure out what's going on. Michelle isn't friendly at all so Kayla heard me talking to Michelle and walks up. Thanks to Kayla I was able to get my medicine that was supposedly out of stock until Monday! She filled my prescription with no problem!Thanks Kayla for your help!
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January 2024 by Amie Jarvis
The absolute worst pharmacy. I’ve had to wait days until my daughter’s medicine was filled EVERYTIME. There’s alwaysIssues with her insurance when it’s never changed!
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January 2024 by Lora Davis
This location is horrible. You call prescriptions in 24 hours in advance and still not ready and waiting hours to get it. Staff and pharmacist are rude and unprofessional.
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January 2024 by Rick “Ricky” M
Send me an email telling me to come pick up my medications by 11:00 a.m. but when I called nothing had been done and it would be 8 hours later before I can pick up my medication. This place is a joke. Not enough people to handle their traffic
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December 2023 by ashley burgess
This pharmacy is awful! Never have my prescription ready and try to call before I go and on hold for 30 minutes just to ask n be sure they are ready! Can CVS in Dallas please come back ?. I will be transferring to a new pharmacy don’t recommend
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November 2023 by KimAnd Brennan
If I could leave zero stars I would. This place is absolutely awful. The pharmacy employees are so rude and hateful. They have no customer service skills whatsoever. My daughter's doctor sent over her prescription, and I called up there 30 mins later after sitting in the parking lot with 2 sick kids, one running a fever and having breathing problems and was told by a lady in the pharmacy that they didn't care that I was in the parking lot waiting and that they would not fill her medication for another 1.5 hours even with me sitting in the car. They told me that I had to come inside and wait because waiting in the car doesn't work. I told her that my babies were sick, and I could come to the window in my car and show that I was actually there waiting, and she said no, it doesn't work that way. I ended up having to take both sick kids inside and wait another 30 mins just in order to get my sick daughter's medication and they still were rude and slow. I watched them be rude to several other customers while I waited. This place needs new employees, and I will never be going back to this Walgreens again. The Walgreens in Lincolnton has great employees and always gets them prescriptions done within 30 mins or least regardless of if I am in the car waiting or even at the store0 at all.
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November 2023 by Stephanie Welch
If I could give 0 stars I would. My doctor sent three refills on a Wednesday morning. Husband went to pick them on Thursday afternoon - only one was ready. Would be another hour or so on the others. Within 30 minutes I received notification that the other two scripts were out of stock. 30 HOURS to get this information. Not the first time! Rude, inefficient! Done!!
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November 2023 by Sidna Marchant
I am giving the Walgreens Pharmacy in Dallas North Carolina one star because they do not care at all about their customers, they are rude, they are incompetent and do not have a clue. I have found one person in that Pharmacy who cares and is extremely competent in performing the duties and is very pleasant while doing so. I cannot stand to go to this Pharmacy but whoever the idiot is that was the landlord to CVS in Dallas decided not to renew their rental agreement. Therefore there is no more CVS. I also want to say that the employees of the CVS Pharmacy in Dallas were all moved to the CVS Pharmacy on South New Hope. That is going to be the perfect, ideal Pharmacy
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November 2023 by Samantha Hower
Okay, so my daughter got a prescription for bromfed for 60mls, they gave us 1 bottle of 118ml (stock bottle), I got a prescription for 210ml of bromfed and they gave me 118ml stock bottle. So not only was my stuff filled wrong but I'm missing 34ml of bromfed. I don't understand how this even got past the pharmacist? And tomorrow is thanksgiving and they will be closed, I need to take my medicine and so does my daughter. I can't wait a whole day till Fri to not take our medicine. I'll definitely be switching pharmacies. This is awful. Very unprofessional. I'm not happy at all.
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August 2023 by Tony Walker
Pharmacy staff are rude and unprofessional, They erased my prescription due to incompetence, I had to call provider to get another filled. Seriously go somewhere else.
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August 2023 by Josh Boyter
Walgreens prices are a little bit on the high side but they have a great selection of products
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August 2023 by banjo bum
I was there to pickup my medicine. Two wasn’t ready because of insurance which I already knew. The lady at the counter was very rude. Then today same lady was rude to my wife. Ridiculous that WE are the customers being talked to like that. Someone needs to have a talk to the lady for sure.
