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February 2024 by New Wine Ministry
The worst customer service I’ve ever experienced. All of the employees were just lounging and talking to each other. We were there for about 20 minutes and not one person came to ask if we needed anything. When we finally went to ask for help we spoke to a man who had a scowl on his face. Not friendly at all and made us all feel uncomfortable with how rude he was. We planned to purchase 10 or more doors but we will be taking our business elsewhere. Seeing all these positive reviews makes me think that we were possibly treated different for being Hispanic.
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August 2023 by Steph Tuss
Absolute BEST customer service! I walked in with questions and walked out with everything I needed to complete my project. The staff went above and beyond to help me! Fantastic experience!
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August 2023 by Cathlene S.
Love this place as they had such a variety of stuff in the people here we just really friendly and also helpful that I can't wait to go back with my next project.
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May 2023 by Lori P.
We went to Hoke to get replacement exterior french doors (2 sets plus 2 stationary tall windows to match - $$$$!). We supplied the original door order details from when we first built the house which were the size we needed to have replaced. We also had our installer take the measurements and he supplied Hoke Lumber with the measurements of the doors needed. Our installer works with Hoke very often so he was familiar with their procedure. When the doors finally arrived (Nov 20220, they were the WRONG SIZE! Our Hoke Lumber rep used the door measurements (original and the installer's measurements) as the DOORWAY OPENING INSTEAD OF THE DOOR SIZE! So the doors he ordered were much smaller! He refused to accept any responsibility and claimed that all he had on record was a screenshot of our original blueprint showing the smaller door openings. The rep clearly lied in defense of his job! We had to pay our installer a good amount extra to construct a smaller opening and trim out the Interior and exterior so it wouldn't look so bad. We were looking at Hoke Lumber for other projects but after this horrible experience, they are off our list forever!
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March 2023 by Cyrus Rad
I love this place, amazing customer service, quality and prices and I continue to shop here every chance I get because I enjoy it. Both of the delivery ? guys Jeff & Bren that I have met and helped me were phenomenal. Fantastic experience, thank you and please keep up the good work because I know there are plenty of people out there who appreciate how hard you all work!!!
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December 2022 by Dean Ducati
Billy helped us with our Trex Decking material and got delivered to us in time. Excellent customer service , very fair delivery fee and product pricing . Highly recommend. Thanks Billy
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December 2022 by Mike Cook
Easy to get in and out, always very helpful, and good prices.
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August 2022 by B n B Jones
They help you pick the best lumber possible,
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May 2022 by Bryan Jarvis
These guys are the best! The team at the office is always professional and helpful. The drivers are great at what they do too! David just dropped a delivery today and went out of his way to make sure that I got what I needed and that it was placed properly.
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May 2022 by valchakos
Delivered a load here . 2 cool guys jumped right on it and with a little assistance from myself my trailer was empty in 30 minutes! Plenty space to maneuver, just watch for customers as they are coming in with their pickup trucks and trailers to shop.
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May 2022 by Donna Kirby Snyder
Everyone I dealt with was extremely polite and professional. The product was delivered as requested and placed exactly where it was needed. Thank you Hoke Lumber!
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April 2022 by Keith Nesbitt
Love this place and the materials I get. Ready to screen in your porch?, come see these guys for EZ Screen tube to keep the bugs out.
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April 2022 by Tim Nunn
I drove from 40 minutes away and was blown away at the customer service and friendly staff. I will definitely be coming back!
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March 2022 by Mike Cave
A true building supply business. New location and very well stocked for the professional. Clean and bright. The employees are very friendly and knowledgeable.
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March 2022 by Seth Fargher
Great small business, cares about their customers.