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April 2024 by Greg M.
Monkee's of Lake Norman in Birkdale Buyer Beware I stopped in the Monkee's store in Birkdale to look for some outfits for my wife. I ended up buying two separate outfits with the understanding that she would only be using one if she'd liked it at all for our upcoming trip. They sold me both outfits, totaling $472.97 and I left as a happy customer. Unfortunately, when my wife tried to return the unwanted items, she was alerted of the fact that they would only provide an in-store credit. I called the owner, Kim Darcy, directly and she said that this is her store policy and she would not honor the refund as was the agreed-upon understanding by me and her salespeople. Upon looking at the receipt, it does state their in-store credit policy for returns, but there was never any explanation of it and the receipt was just put in the bag with the items. During our conversation she did offer a 10% discount on future purchases, using the in-store credit gift card, as a concession for her hostage sales tactics. There was never any mention of the in-store credit only policy nor any signage anywhere, and her sales people were very clear with my desire to have one or all of these items returned the next day if necessary. In a time when we want to support local businesses more than ever, one would think that they would treat customers better than the big box stores, where you can buy and return for a full refund at will, not worse! I rarely write a review, but thought that the community needs to know about Monkee's business practices.
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October 2023 by Agnes Welch
I LOVE this place!!! The selection is incredible and the staff is friendly and attentive. I particularly love perusing their accessories -- they always have the coolest new brands :)
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October 2023 by Holly Wachowicz
Fabulous store, fabulous customer service. I found the most gorgeous emerald green pantsuit and black cocktail dress. My mother also found a navy silk dress and the owner found her the cutest belt and spent so much time showing my mom different ways to tie it. I’ve got my eyes on a purse and a couple pairs of shoes. Welcome to Birkdale I am so happy you opened your store here.
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October 2023 by Renee Perks
I always have the greatest shopping experience at Monkee’s! I receive so many compliments on the beautiful outfits I wear from there. Kim the owner is amazing! I highly recommend especially to those looking for quality, uniqueness and stylish trendy fashion! ?
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October 2023 by Leigh Lennon
This is the cutest store and the location could not be better. I loved how attentive and kind the employees were. Even the owner was there to say hi. They did not hesitate to order me another size when I requested and promptly called when it came in. I have been in twice since they opened and while they were very busy I, always felt welcomed as they gave me time to look around. I will be back !
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October 2023 by Ronie Shepard
I was visiting the magnificent area of Birkdale. Monkees of Lake Norman is certainly the place for a special experience. The staff could not have been more attentive or kinder to me. I HIGHLY suggest visiting this store...an absolute MUST, and nit to be missed. ENJOY!?
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October 2023 by Missie Allred
Everyone was very friendly and attentive! Store was beautiful and had so many options. I had such a great time picking out outfits and staff was very helpful in helping me narrow down what I actually purchased.
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October 2023 by Patty Burkart
This is the cutest boutique! Super friendly and attentive staff! Talking to the owner is like talking to an old friend! Lucky to have them in the area!
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October 2023 by Erik Powell
Kim and the group are great. Very helpful when I was shopping for my wife. Made the experience super easy and enjoyable.
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October 2023 by Shanon Rabon
The cutest boutique and friendliest customer service!! I was indecisive and they helped me make the perfect selection. I will be back!!
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October 2023 by Jasmine Stewart
Fun shopping atmosphere to shop in. However, customer service was terrible; condescending, unattentive. Asked a member of the staff for help with a certain size and was left waiting for extended time as the staff member helped other familiar customers that arrived while I was waiting for her return. Will not be back. All the other boutiques I visited in Birkdale were very helpful, attentive, and friendly. Monkees is not the only place to find what you’re looking for in Birkdale.
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January 2019 by Samantha Sheets
Gorgeous clothes! Fabulous staff! Such a fun atmosphere to shop in and the store is stunning. It's so great to have a place close to my home that has such great quality items.
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December 2018 by Robin Martinez
Awesome clothes and the owner and her team are super helpful and fun to work with!!
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September 2016 by Caroline Fisher
Very cute boutique with great brands. Very high end
