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December 2023 by Michelle Bertsch
We were grateful when someone connected us with Allen Downum at Fireplace United to finish the installation and correct issues with our fireplace that was incompletely installed during a home renovation. Anyone needing fireplace work should call these guys. They were responsive, knowledgable and professional providing top notch work. Communication/customer service was excellent and the price was reasonable. Highly recommended.
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October 2023 by Tommy Johnson
The tech that came out and fixed our outside fireplace was very professional and knowledgeable.
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March 2023 by James Rankine
My 17 year old gas fireplace wasn't working so I called Fireplace United and talked to Al. He booked me an appointment right away. Weber, their technician came on time, fixed it correctly the first time and was a very professional representative for this company. We are beyond happy with our experience today.So much so that my wife and I are thinking of adding another fireplace at our house now...I'd give 6 stars I'd I could.
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December 2022 by Ray Roedel
I had a great experience with this company. At first I was a little undecided if I wanted to do business with them because of the showroom. I decided to go ahead and everything went well. Lewis came to my house to show me what units would work in replacing the existing one and what options were available. I chose the unit, they ordered it and a couple of days later I was called with an install date. They Lewis and Webber showed up, installed the unit after having to insulate the area it went into because it hadn't been when house was built. Unit worked fine prior to them leaving. That night I was showing a friend how it worked and it didn't. Called the next day and Webber was sent out to look at it, fixed the problem right there and then. Very professional team. What companies anymore are that prompt. If there were more then 5 stars they would have gotten them.
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December 2022 by Linda Beere
I had a direct vent gas fireplace installed today and am very pleased with the workmanship. Lewis and his helper were very professional and friendly. I worked in the fireplace industry for 17 years so I know a job well done.
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December 2021 by DANIELA MERCOL
I made an appointment for them to come to do maintenance on a gas fireplace at my property. I live more than an hour away from the house where the service was need it. I called them the same morning to make sure they would be at the house not later than 1 pm as we had arranged. When I called back because they hadn’t shown up the lady just said “oh yeah I had you on the wrong day. Would you like to reschedule “... so I could have waited until 10 pm as far as she was concerned because not only they made a mistake they didn’t have the courtesy to call back to let me know . Horrible customer service, if that is the customer service when you are trying to do business with them imaging if you need them to come back in something doesn’t work...
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December 2021 by D Avery
Terrible customer service. I called this morning to confirm my appointment. I was told late afternoon and have not received a call or text from anyone. Wasted my day off waiting on these guys.
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December 2020 by Albert Boakye
I had a good reception here
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December 2020 by F K E
Was in need of a time sensitive inspection to help clients close on their new home on time! Lisa at Fireplace Unlimited worked extra hard and was able to get an inspector out there!!!! She saved the day!
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December 2019 by Belinda Crews
Stopped by for advice, very helpful, found an electric heater that I love especially that it can be recessed in the wall in my bedroom. Looking at two options and plan to purchase soon. Unfortunately they promised to send me a listing via email I’m still waiting
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December 2018 by shell whitt
Great service, replaced what I needed and form fitted to our small fireplace. Great work and very professional. And worked around my schedule.
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December 2018 by Evelyn Delgado
Still waiting for my inspección after 2 weeks Very bad services.
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December 2018 by caleb pfeiffer
The Mooresville head office and people who run that location are great! However the people who run the Denver office are terrible, If it were not for the Denver office I would highly recommend this company. But sadly because of how terribly poor the service was from them I would tell you to find somewhere else it is not worth the headache.
