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February 2024 by Josh Harris
Couldn't ask for a better tax preps/ accountants. 20+ years of doing business with them !!
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November 2023 by Jacqueline Mahoney
I have never written a bad google review in my life.But I have to express my experience with Gibson Tax.My husband and I are both in the services. When we got home in August we called and were told everything was coming along smoothly. September rolled around and my husband called again. No problems.Finally Oct came and I was getting nervous. I called and receptionist whom was very kind and quick to help. She talked to Ben and relayed that they have waiting for a piece of information on our tax return.This was inhibiting the return to be complete.The receptionist was awesome. She called me back. Communicated to me through email and phone calls.I requested Ben to call me when he got the chance.He never talked to me. Everything was through reception.I felt disrespected and dismissed.Long story short the lack of communication caused my husband and I a great deal of stress. Because of the poor communication we ended up paying fees to the IRS.I felt badly about writing this review but I don’t know anyone to have to waste money and time on a bad tax return. My husband and I will not be returning and I do notrecommend Gibson Tax
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June 2023 by spy_gaming • 3 years ago
Unprofessional and unorganized. Will be looking into the BBB and try to shut them down.
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March 2023 by KatsDadCLT
We used Gibson Tax Service last year after moving the Lincoln County from Charlotte. Our neighbor in Charlotte has been using Gibson and has to drive an hour for tax prep. The neighbor is very satisfied with the service and recommended Gibson.My wife prepared our taxes for decades, but with the move and selling the Charlotte house and buying a new house in Lincoln County, she opted to let someone else tackle the job. After last year and Gibson's service, she says she is out of the tax prep business.While my wife is experienced in tax prep, she's happy to let Gibson Services do the work and file.
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March 2023 by Jacqueline Jaroffaith
My husband and I got our taxes there on Friday evening and today Monday done and ready for pickup. Only 3 days. Wow. They called my phone #. Awesome ? Good
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June 2022 by Chris Carlo
Do not use these people. It took them until June 16th to finish my taxes! They will not call you back. My extended family and I have used Pat and Ben for years, as well as my co workers. They totally dropped the ball this year. I told them I needed my taxes back and they charged me double what they charged my co workers because I “was in a hurry” after 4 months of waiting! If they told me in January that they couldn’t take my business I would have understood. Don’t use them, they have gotten too big for their own good and forget the people who helped them grow. When I picked my taxes up the lady that handles the money had attitude and would not explain why my price changed, and Ben said the price is the price he doesn’t have to explain anything to me!
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June 2022 by Makenzie N.
They've had my taxes as well as some family members taxes for 4 months now. They either straight up don't answer when you call or they will give you the run around. We've been mislead and lied to multiple times when calling to ask for updates. I understand their business has grown recently, but when you can't keep up with demand maybe it's time to turn business away. None of my family members will be using them next year. Just hope we aren't charged some crazy fees due to their negligence. Honestly at this point, I'm prepared to go to a lawyer.
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April 2022 by Robin O.
Will not support a business mandating the mask policy after the Governor says it's not required. If the mask works, you wear it. I'm not interested... wish I had known prior to making an appointment. What a joke.
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March 2022 by Rebecca Romeo
Pat and Ben are both extremely knowledgeable regarding tax laws and they do take time to meet with you and answer any questions you may have. We have personal and business expenses and they are thorough with both and very reasonably priced. Highly recommended!
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March 2022 by Pablo Gonzalez
Good Tax service. The Gibson family work with you around your schedule.
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February 2022 by Deb B.
Been coming to them for years. Great group in everyway.
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December 2021 by Autumn Daves
Had multiple issues with them the first time they filed our taxes, said we would never use them again. Decided to give them a second chance and they have once again dropped the ball! They have had our documents for over two months telling us they were going to help us and after multiple calls letting them know we had a deadline before a penalty was issued, we call them on the day of the deadline only to get the answer “we can’t help you”! What a joke! Save yourself the headache and get someone with more experience and professionalism, because they sure don’t have it!
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June 2021 by Lynnette Keller
Have had my taxes for 2 months and still not done!
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April 2021 by Mary Audet Kunze
We dropped our taxes off 2-13-21. After many unreturned phone calls and stopping by to check the status taxes still aren’t done. Stopped by today to pick up either finished taxes or my original tax forms. Our taxes hadn’t been touched. I received a basic “oh well”. From the front desk. In the years past we had great service and we have referred many people to Gibson. No longer referring and off to find a new tax preparer.
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March 2021 by Emily Pozniak
Pat, Ben and the entire staff are wonderful. Very knowledgeable, professional and reasonably priced. Been going to them for many years.
