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January 2024 by Andrew Campbell
This is my second truck I have taken to lock down detailing for a full detail and ceramic coating. They always go above and beyond to make sure you are a satisfied customer. I would highly recommend their services if you want it done right and on a timely manner.
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November 2023 by Katlynn Alumbaugh
My truck turned out perfect! It seems cleaner than the day I bought it. I called with only a days notice for a quick trip that I was going on and they did everything they could to get it done in time. Will certainly not expect that again but very thankful that they made it happen. Super accommodating and extremely detailed work. Very well priced and beyond happy with the outcome, I would choose them 100 times over again.
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October 2023 by Tim Royal
Don't deal with these people. I purchased a vehicle from Graylin's car dealership in July. Got a 30 day tag and off we went. Graylin said he'd have my license plate "in a few days". Called after my 30 day tag ran out and was told I'd get it soon. Contacted them a few more times. His last response was on 9/11/23 that I'd have my tag by the end of the week. Still nothing...reached out a couple of times last week with no response. I find out via internet that his dealership has "permanently closed". Called DMV to file a complaint and was told "they already have several complaints" against them. Beware!!
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October 2023 by Billy Mckenzie
Dropped my car off and was amazed at the finish when I came back. It had water spots in the paint and the black plastic trim pieces were faded gray.Sometimes you actually get what you pay for and LDD is a place where that is true
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June 2023 by Lauren Ilg
I met with Austin about having their shop do a full body paint correction to fix the front of my car where a construction cone hit me. He said they could fix it with a paint correction along with taking out all of the swirls in my black paint.After the paint correction, the scratches looked exactly the same along with the swirl marks. I called back and they told me to bring the car back for them to take a second look. The owner confirmed they should not have taken the job and the bumper needs painted. I asked for a refund so I could take it somewhere else and they said no. His words were, "Business owner to business owner I know you understand that I have labor in this even though we weren't able to fix it and I can't refund you." Terrible experience and very unprofessional.Service: Paint repair
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September 2022 by Christina Jagoe
We love this shop!!! They are awesome people to work with and do an incredible job!!! This is our second car we have had ceramic coated!! We have driven it for over a year and it looks amazing!!!! Check them out!!!
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June 2022 by John Miller
EDIT: Owner reached out and sent someone to our house to correct any issues.Decided to give these guys a go at my wife’s newly purchased vehicle that the dealership half way cleaned. Told them I wanted paint correction, interior, exterior, the whole 9 yards.They did good removing swirl marks/scratches, but there are still a lot of issues that I didn’t notice until we got home with it. Goop missed on paint from dealer logo, sap, water spots.The engine bay wasn’t touched and the interior was halfway wiped down. Tried calling them back and texting the owner to see exactly what I paid for and got no response. I was going to follow-up with my truck if this went well. Lesson learned.
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June 2022 by David K.
I had my boat detailed by Lock Down Detailing. Really sad job and it cost me $750. Before the job even started, I asked Graylin what products he if going to use. He sent me pictures of them and assured me that they last between 4-6 months. He had the boat for longer than expected, and that was fine with me. He said, "I want to make sure it is absolutely perfect". When I went to pick up the boat, the bow was completely untouched, and I pointed out a couple other spots on the boat that had not been done. He assured me he would take care of them. I picked up the boat later that day and when I got it home, I noticed several other spots that had not been done and damage to the decals. I notified him with pictures and got no reply. 2 weeks later, I noticed that the oxidation was already coming back. (Again, I was told the products last 4-6 months) I sent him more pictures at that point. He offered to do a "Correction Detail". The boat was never done right in the first place, any more work done by them was not going to make any difference. I told him I wanted at least a partial refund. He said he would get back to be with a "Fair Outcome" The last communication from his was on May 10. He did absolutely nothing to make things right. If there is any question about the validity of my comments above, I have EVERYTHING in writing and would be happy to share the details with anyone.
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December 2021 by Keegan Hughes
Brought Graylin a 2020 2500 for paint correction. With it being a newer truck I wanted something simple to make it look new again after getting beat up by previous owner. His team did a one step paint correction and it is night and day difference. The truck looks amazing. Definitely will use him again in future.Services: Paint repair
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December 2021 by Justin Lamb
Great customer service. Excellent product and results. Highly recommend doing business with them. Don’t hesitate to give them a shot
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November 2021 by Ethan Swink
I was treated with the upmost respect and professional service before, during and after the process of getting my Harley detailed and ceramic coated. These guys exceeded any expectations I had.Service: Auto detailing
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October 2021 by Patrick Addington
Definitely recommend LDD detailing for detailing services. I am one to keep my equipment decently clean all the time but I don’t think I have seen it this clean since I bought it. I chose ceramic coating as I’m In construction and it helps to release the dirt and grime.Services: Car waxing
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October 2021 by Frank Burns
Kept my truck for 4 days , promised to steam clean the interior, and buff out the scratches in paint. Spoke with owner prior to pick up who confirmed truck was ready for delivery. After arriving, noticed the interior was not cleaned at all. Owner blamed his staff. Very untrustworthy, and unprofessional.Please avoid this business, owner did not ensure the job was performed as agreed.Service: Auto detailing
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September 2021 by Tammy Stott
My husband and I are extremely pleased with the service provided by Lock Down Detailing. Graylin was very professional, courteous and our boat looks amazing. He kept us informed every step of the way and answered any question we had. Highly recommend!!!
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September 2021 by Frank B.
Kept my truck for 4 days , promised to steam clean the interior, and buff out the scratches in paint. Spoke with owner prior to pick up who confirmed truck was ready for delivery. After arriving, noticed the interior was not cleaned at all. Owner blamed his staff. Very untrustworthy, and unprofessional. Please avoid this business, owner did not ensure the job was performed as agreed.