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March 2024 by Toby
Store has terrible customer service. Can never get anyone on the phone to answer questions. The phone prompts to use 1-4, 4 automatically hangs up 2&3 rings then hangs up. And 1 is just online orders.
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October 2023 by Will A.
Love it... The process is fast! The cost are reasonable. I have bought a gun on this website.. I have never heard of it but best believe by the review set for this gun are good..
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August 2023 by James S.
I have never in my life been in a gun store that operates and does business the way Palmetto State Armory does, especially the Denver NC store and I don't mean that in a good way.For example if you go to the PSA website and find a gun on sale you want to buy, there will be a 99% chance it won't be in stock here in Denver including their own PSA brands. I found a tactical 12 gauge pump shotgun gun on sale I wanted to buy and every store had it in stock with the exception of Denver.Then to make make matters worse the Denver store will not allow you to ship an order from the website to their store, they make you pay shipping to another FFL holder to do the background check and complete the paperwork which adds at least $50 or more to your purchase price based on the size and weight of the gun being shipped and the FFL holders service fee which wipes out any savings from the sale price. I have never ever done business with any store that will not allow orders to be shipped to them from their own website. Plus if they have a lower price online than in the store, they will not honor the lower price from their website and will charge you the higher in store price.Customer service here sucks just as bad as the Myrtle Beach store. On my last visit in went in to buy some range ammo they had on sale and decided to look around while I was there. I must have walked up and down the gun cases for at least 10 minutes or more and not one of the five guys behind the counter even looked my way or offered to help me and only one of them had a customer they were waiting on at the time. The other four were just standing around bullshitting with each other. When I checked out same as Myrtle Beach, no greeting from the cashier and no thank you after my purchase. How do you conduct an entire transaction with a customer and never speak to them?? SMFH!Also be aware that the range fee is stated as $20 for all day, but if you leave and return any time during the day, there is a $10 re-admission fee each time you do so no its not $20 for all day unless you never leave during the day.They are also no longer teaching concealed carry classes here and I was told they have no idea when they will start back. Ammo prices here are nothing to write home about as I have found cheaper range and self defense ammo at other gun stores or gun shows. I was looking for a self defense round that was on sale on the website and of course there was none to be found in the Denver store. After my experiences here at the Denver store and my one trip to the new Myrtle Beach store right after they opened (See review), I am not impressed at all with the way PSA runs their business and the customer service at both locations sucked! I have received far better customer service at the gun shows I attend.I will use the indoor range here since the store is so close to my house, but as far as any future purchases of guns and ammo, those will be made at gun shows or someplace else other Palmetto State Armory due to the way PSA runs their business and the horrible customer service I received at both PSA stores I have visited.
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June 2023 by Yolanda W.
Fantastic time at the range. Gets very busy around 2pm. They offer very good pricing for lane rentals, eye and ear protection. Everyone was friendly and very helpful. No pushy salesmen trying to sell anything. The sales associates were both knowledgeable and gave great service. Enjoyed the time on the gun range and will definitely go back. Looks like they are working on extending the outdoor range area at the back. Great selection of both firearms, ammunition, and accessories.Awesome location as well.
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May 2023 by Pablo A.
Worst gun store ever in NC and customer service was one of the worst ones ever please beware of buying from here
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January 2023 by Thomas G.
The absolute worst gun shop in the Carolina's. I have been there twice, the worst customer service. They wouldn't price match their own online price. I tried to give them a second chance tonight, I went there because I couldn't get anyone on the phone, 1 customer in the store, I and asked a guy for help, he said he was off the clock and he'd get someone else. He broke up a group of 3 or 4 and one of them came over just to say no I don't think we have that gun. Not willing to check to see if they did in the back or when one may be coming in. I asked why nobody answered the phones when nobody was working and so I didn't waste a trip he said they were messed up. I'll never darken their doors again.
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September 2022 by Sjon B.
This location is an embarrassment to the industry! I have been there multiple times since they opened each time hoping it has gotten better... NOPE! They still have uneducated, lazy and in general unenthusiastic employees working the gun counters. You have to pry info out of them that's if they know the answers to your questions. I have never had a situation where I go into a gun shop with $600-$1200 to spend and not come out with a gun. This place is really bad and needs new staff and management.
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July 2022 by James G.
To the Manager, Ken."Federal law""Under federal law, individuals can lawfully obtain a long gun from a seller or transferor in another state, provided that: Both parties meet in person to conduct the sale or transfer. The sale or transfer is conducted by, or through, a licensed dealer, pursuant to a background check and other requirements."So your negligence sand ignorance of the law cost your company more than $4000. Bought what I needed from Anderson.
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July 2022 by Kerry B.
Well, that was just the worst experience I've ever had in a gun shop. I went in to look at a SAR 9T with money and CC card in hand (great price on sale and a rebate). Should have been a slam dunk 10 minute sale. Gun Counter Guy #1 never even heard of SAR. After showing him and Gun Counter Guy #2 a picture of it on THEIR website, they looked at me like I had 4 heads. They typed in both the SKU and UPC and stared at their scanner thing like it was in Latin. They then said, "It looks like we don't have it. You can buy it online but you'll need to pay a $20 transfer fee at Lake Norman Pawn because we don't have any storage here." WHAT????? I have to pay an extra $20 for Palmetto to receive a gun that's on Palmetto's website because you aren't accepting deliveries to a brand new building? Did I get that right? How can one of the biggest sellers on the East Coast operate like this? The 803 phone number on their website seems to be set up to field online sells only. There are absolutely no prompt options to ask someone a question so forget about that. And as for the actual handgun displays, the print on the gun tags is so small and usually tucked under the gun, enjoy your time beating your head against the counter asking these guys to take them out. This would have been the first of many purchases since they are so close to the new job, but I'm done before I even started.
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February 2022 by Hayk Y.
terrible customer service for online orders. tried to call them, waist of time, emailed 3 times-no response, chat is always offline, ordered an item on the 22nd, today is the 26th, the order has not been shipped and no ETA when it will be.NO MORE BUSINESS WITH PSA!!!!!!!
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December 2021 by Pj M.
Friendly and helpful. I called ahead to see if they had the ammo I was looking for in stock. Davis went to confirm, pulled the items and held them for me at the front.Wow, that is customer service.I will definitely be back
