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December 2023 by Kylee C.
I found a vacuum on their website that was marked $78 for the Bissell green machine. I went in stores and it was marked $89 in one location (Denver Nc) and $78 in another (Belmont Nc) both in stores. Denver is 25 mins closer to me so I went to this location. I asked them to price match their own website and they refused. Quote "that's the Black Friday Christmas price online only" so not in stores. I said so you price match other stores an not yourself??? Seems odd. Even though they had 20+ inventory in stock a week before Christmas. I was been told even same-day pick up AND OR same-day delivery on their website for $10 less I would have to place my order on my phone and wait for hours to pick up the same item I had the item in my hands at the customer service counter and she refused. They can price match other stores but not themselves.. After their website promised same-day delivery for the $78 price, I purchased and now there is a delay in transaction and the delivery won't be until tomorrow. For sheer principal, I'm returning the product and purchasing somewhere else for price match of "walmart.com". This experience was a disaster from start to finish. I shop Walmart in several locations in Charlotte all the time weekly and this is by far the worst customer experience I've ever had.
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August 2023 by Aiden W.
Walmart after remodeling For a few months new color's and sign ! In DenverNC business 16
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August 2023 by Celeste A.
I shop here all the time. Last night, my car was malicious damaged in the parking lot while i was shopping. I called the police. The managers were so insensitive and laughing at me that I was worried for mine and my daughter's well being. The cops and management told me the cameras are there to protect the business, not the customers expecting to be safe while shopping in their stores. The act was considered "property damage" even though I expressed my concerns this may be a stalker or someone trying to hurt me. Are cameras there only to help if I actually do get kidnapped or worse? I do not understand how this kind of behavior is not taken seriously by this giant of a corporation. I will not be shopping there again as I am worried for my safety.
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July 2023 by Susan K.
I went to the Walmart , Denver , North Carolina. The first visit had to go back as I was charged 3x for a 24.98item. The 2nd time I went there the cashier did not bag my items charged me and did not check the bagged items before I left. This happened again.. 16.12 for cat food and missing bleach. This store is not to be trusted. Where did these items go? I am guessing paid for by me and poof gone! No to be trusted!
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June 2023 by M H.
I appreciate the Denver Walmart and the convenience of its location. However, the fact that they have went almost solely to self check out, is not conducive to speed and efficiency! Though I am highly capable of using self check out, not all are. It's causes so many issues, when stuff doesn't scan right, or it doesn't register you putting something in the bag, you have coupons or anything for someone over 18, requiring a employee to come over. Each and every one of these things (plus others) cause delays, which impacts every customer. It makes no sense to have 1 or 2 actual check lines where the employee can quickly check you out with ease. It is becoming such a nuisance, that I am really thinking about doing my bulk shopping elsewhere. It shouldn't take as long as it does to check out. Walmart you really need to rethink this push for so many self check out aisles and revisit brining back more checkers. Lastly, I will say there are a handful of very kind and helpful employees and I very much appreciate them. In addition to that, the older gal who stands by the door to greet and/or check receipts, is always stereotyping the people who she will or won't check receipts for. I have watched her do it numerous times to many customers as others walk by. She tends to only check receipts on people who may not look like they are dressed to the T's. I have witnessed it with others and myself. If I come in there on a weekday after work (when I'm dressed up), no issue. However, if I roll out of bed on a Saturday in leggings and a sweatshirt with a hat on she asks me every time. I suggest if you are going to be checking peoples receipts do it for every person or none at all!! It comes across as blatantly disrespectful and stereotypical! Not a good look at all. Most people spend large amounts of money at your store, only to feel disrespected. As well as wasting an extended amount of time dealing with the inefficiencies of self check out.
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January 2023 by Ashley G.
The employees at Denver Walmart are so much nicer than the Mooresville Walmart. At Denver they will actually help you instead of "I don't know" or a shrug. Pretty good clearance items too!
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January 2023 by Don J.
They make you go through and check your items out at self scan because no cashiers. They can pay people to monitor you scanning for accuracy though. Today I was embarrassed with no apology when I was called out in front of everyone by the hallway monitor like I was a thief to say can I see your receipt because I don't see your Downey as scanned listed on my handheld device. Of course I pulled out my receipt which in fact had my Downey scanned only to have monitor say "oh". No apology for embarrassing me or implying I was a thief. Shame on Walmart. I will not only shop somewhere else but go out of my way to share my experience so others can make their decision If they want to shop at Walmart. Walmart Moto is that Corporate profits are more important than bringing jobs to our communities. They come and take from our communities.
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November 2022 by John A.
There never seems to be anyone willing to provide service in the sporting goods section. There is a button to push to get help, I pushed it repeatedly for over twenty minutes. Nothing happened!!! By the way, I was just trying to buy a fishing license. It took three visits to get someone to kprovide help, but that was because I called the store on my phone and told them I was tired of waiting in sports! When an employee finally made it back there they told me that the person who handled licenses was not on duty! So this time I put the items I had planned to purchase back, and left!! No one seemed to care! Why should I go back?
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September 2022 by Jaclyn L.
Don't try calling to speak to anyone. They don't answer the phone. Needed to speak to someone about my grocery pick up order and called for over 1.5 hours and no one would answer the phone.
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July 2022 by Jonathan L.
I'm not sure why I still go there for groceries. Half the time the self service scanners won't weight the produce so I end up leaving it. I end up going to Publix up the street where the produce is fresher and the scanners seem to work
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December 2021 by Jeff D.
Just trying to return something and 5 Walmart staff working on customer service are working on balloons with two registers open. Sorry but I got places to be and that isn't efficient.
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November 2021 by Lori H.
I don't know why I continue going to this store, I should have learned by now. I thought switching from pick up to delivery and maybe the service would improve, but it got worse. My order is over three hours late with no status updates. Call the store to speak to a manager and no one answers, again. They are always late for pick up or delivery. And pick up always took a long time for them to bring it out to the car, once over an hour. Time to shop elsewhere.
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September 2021 by James S.
I don't know why in the Hell my wife and I even try to shop the Denver Wal-Mart any more. Walk in this morning 9/20 with a short 12 item list and as per usual they are out of 6 items on the list. Lots and and I do mean lots of empty shelf space all over the entire store. They were out of all 3 OTC meds we needed, the candy aisle was over 90% empty and of course they did not have the 2 items we wanted. They have been out of their brand of gallons of spring water and cooking spray for over 2 weeks now and my wife said the cleaning supply aisle was just as bad. This really hurts people on a budget like us if we have to pay a whole lot more some where else for at least 50% of the items we have on our list because this sorry ass excuse for a Wal-Mart here in Denver is always out of stock of at least 50% of what we go in here for all of the time. And what we don't understand is the items they are constantly out of stock on are their own brands like Equate and Great Value. And when they are out of stock, its weeks and months before it shows back up on the shelf again, if at all. Even though this store is only 7 miles from our house, it's just not worth the frustration and aggravation shopping here and walking out with half of what you came in here for every single time. I guess we will start having to drive to Lincolnton or Conover and shop those Wal-Marts to see is their stock situation is any better, but it's still Wal-Mart, so who the Hell knows????
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September 2021 by Lauren P.
I finally had THE experience where I decided I will no longer use Walmart. I ordered a deep freezer online and had the options to either pick up or have it delivered between 7-8 pm this evening. Around 7:40, I received a notification that the order was delayed and they were having issues with their third party driver. I'm assuming because I never got answers. I called and someone finally answered after 2 minutes or more of ringing. I know everyone is short staffed so didn't really look in to it. Well, she placed me on hold to find the manager. I wanted to know if it would be easier for me to come get it. I sat on hold for a bit so grabbed my keys and headed towards Walmart. I pulled into the parking lot and was still on hold. For 22 minutes. Well, there was an abundance of employees socializing. Why did I sit on hold for 22 minutes? Walked to customer service and the woman behind the counter made no attempt to help. I explained the situation and even told her that I had frozen food sitting in my fridge that I needed the freezer for. She said that it probably wasn't coming from that store. I told her that it gave me a pick up option and the website clearly states it's coming from the Denver location. Then she proceeds to tell me that they are probably out of stock. She told me I was welcome to go look. Didn't offer to check for me, didn't offer to ask a manager, didn't offer any help (I'm 120lbs, I'm supposed to throw a deep freezer in my cart). Well, guess what?? They had 5 or 6 in stock. Another customer helped me lift it into my cart And I put it into my vehicle. Worst customer service experience ever. I walked in with the understanding that things happen and that places are short staffed but slowly grew more and more livid. I know they don't need my business and I know they aren't a five star department store, but holy cow.
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August 2021 by Pj M.
I do not normally shop here because it is too hard to find things. Now I know why. Online they show that they have a product I am looking for. In the store they have no idea where it is and don't offer to look it up. I am told me where they think it might be located. I speak to a person in that department and am told they are out of stick....how can that be if online I can order and pick it up at the store later in the day? Well at least I got my steps in for the day going up and down the isles.