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February 2024 by Michael Hall
JD and Kenny was great!!!. They give us a great experience when buying our car. The process was easy.we came all the way from Raleigh NC.We drove the car home and had no problems. We had it look at and had good reviews and Kenny told us if we have any problems call them and they would help. THANKS ??
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December 2023 by Jessica Fetto
I'm leaving a poor review...at least for now. I will change my review if they are willing to allow us to return the car. Anyway, don't go to this place. You will get ripped off and shortly after having a car, things will go wrong. My boyfriend bought his car here (mercedes) and like a month later, something with the engine is messed up and will cost $1000. To the people reading this, you are better off going to the marketplace on facebook and have a mechanic look at it and know what you are dealing with.
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December 2023 by Jennifer & Shawn Johnson
Looks like they have some great vehicles at great price.
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November 2023 by Chris Smiley
Very highly recommended dealership, Kenny and his team will go out of their way to find you what you want at the right price
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November 2023 by Mandee Bryant
Great experience and Customer service here! Could not have asked for anything else. Seamless purchase.
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July 2023 by Keith Black
I got my truck from West Lake Imports. The folks there have been great, and really aim for customer satisfaction. I had a component on my truck that needed to be replaced, and they took care of it quickly with no issues. I've had the pleasure of working with Harold, but everyone I've met at West Lake Imports has been great. I would definitely recommend them to anyone looking to make a purchase!
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July 2023 by Karl Schultz
Found the West Lake Team to be professional, courteous and very responsive. Our purchase encountered some challenges outside of the Dealership’s control as the registration process initially involved two different state DMVs. I appreciate Chris Piper’s patience and flexibility working with me on the joint purchase of a used vehicle for my daughter !
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May 2023 by Haeju Kim
They sold a car a few days after I already paid a $500 deposit . They didn't even reach out to notify that they had sold it until I emailed the owner the day I was supposed to receive the car and the paperwork for the car. They then took another day to contact me to refund the security deposit after I had to reach out to the owner, again because no one reached out to me when they said they would.
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March 2023 by Todd Cartwright
Chris was a pleasure to deal with. I bought the car online. He sent me detailed pictures. Very honest. Thank you. I love my lincoln town car!
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October 2022 by Alex Almonte
Great dealership with friendly helpful staff. Buying a car is always a nerve racking experience but the team at West Lake made me feel at ease. I got a great car at a fair price, will be happy to give them my business again in the future and recommend them to friends and family.
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August 2022 by Super Glide
Beware and do your research! First, the owner of the person in charge of responding to critical reviews is very unprofessional. That sends up flares for me. Ask yourself, is this the kind of person you want to do business with?Also, check out car values before purchasing anything here. Most of the inventory is listed at several thousand dollars over Blue Book value. Nothing like leveraging a pandemic to prey on prospective buyers.I am glad I did some research on this place. After chatting with a rude and unprofessional salesperson, I cannot justify giving these scrubs a dime of my money. They act like they're doing you a favor by providing cars at ripoff prices! I suppose they aren't aware that there are plenty of other options available. These scheisters live up to the used car salesman reputation!Response to Owner:Just because you say you are the numero uno dealer in Lincoln County hardly makes it true. Send links to surveys and other data that supports this claim. A few dozen reviews you paid for does not make you any good. Keep telling yourself it does to boost your ego and self esteem. You are clearly overcompensating for a lack of something…
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July 2022 by Curtis Styles
Account and set up an appointment to go and take a look at a car that I have already got a lot of credit established to buy But I have to speak with Joe I realized that I was only going to get a 15 minute test drive?? Seem like real nice people but how can you buy a $50000 car based on a 15 minute test drive,needles to say i was disappointed
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June 2022 by Chris Murcko
I bought a truck from West Lake, love it, and am excited to upgrade it. I realize buying used comes with risks and I had to have some necessary work done as soon as I purchased the vehicle. I took it to the local factory dealership. I contacted West Lake with concerns regarding some of the parts that were replaced and from that point on was treated without a shred of respect, similar to other reviewers. When a customer brings concerns about a product they’ve purchased, valid or not, respect is rule #1.
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June 2022 by Chris Williams
Worse car buying experience of my life. I wouldn't advise anyone to purchase a vehicle from this place. Very unprofessional and unpleasant experience. People there are rude and not worth the hassle. They don't fix the things they say they are going to fix. My car sat at their dealership for a week for a ac control module. That said never came in. But took for me to come up there and show my you know what. For them to put the part on. Then my back window has a leak that was supposed to be taken care of. And still to this day never gotten fixed. And was told it was covered by Chevrolet, but when I called Chevrolet they said they didn't not only don't cover it but they never talked to anyone from west lake . Please don't waste your time or money with this place it's not worth the hassle or headache. I'm in the process of trading this vehicle in now.
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April 2022 by cherish carter
The staff are amazing. They took all the stress away from the car buying experience. It easy to get the down payment and monthly payment I want. Things were on my terms and conditions. I would recommend this place to anyone the staff are knowledgeable and very pleasant to deal with
