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March 2024 by Jennifer Schomburg Kanke
Had a great experience staying here. The staff was always very helpful and I kind of already miss the pool and hot tub. I loved just sitting out on our patio watching the river. Highlight of the breakfast: Coffee machine did multiple kinds of decaf. Decaf coffee, cappuccino, latte, or mocha, if I'm remembering right. I'm not used to having so many choices for decaf at a hotel breakfast!
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March 2024 by Jacqueline Burbage
I had a great experience and can't wait to return. The rooms were amazing and so was the view. They have a hot breakfast with so many options. It's very clean and well taken care of. The staff is friendly and very helpful. I will be returning again❣️
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March 2024 by Alicia Taylor
Stay was March 2024. The staff was nice and even allowed a late check-out due to daylight savings time. The room was clean for the most part but there was some strands of hair on the sheet and some small dirt items on the floor near the bed that were overlooked. The pool was cool and the jacuzzi jets really didn't work. The view of the river was nice. The location to the local attractions was good. All in all for the price, it was one of the better hotels in the area and I would stay here again.Nearby activities: Harrah's is nearbySafety: Felt safe to walk around at night
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March 2024 by Dale Montgomery
Clean updated rooms. Friendly staff. Great location. We will definitely stay here again.
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March 2024 by Denita S.
Love it and will be back. The area is very quiet. Inside I rarely hear other people. They offer a good breakfast and coffee is always available in the breakfast area. I have stayed at other BW where the breakfast was stale, and undesirable but this one does a much better job. There is a model train and city of Dillsboro partially visible from the first, the model is on the second floor about the check-in area. There is an indoor pool. A nice large river deck with rocking chairs is available through the rear doors on the 1st floor. The river view rooms have a balcony and a great view overlooking the river. The staff have all been very nice, professional and helpful. We will definitely be staying here on future visits to the area.
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February 2024 by Elizabeth Garrison
Perfect hotel! Great beds, breakfast, pool, hot tub, river balcony, you name it! Fantastic restaurants a couple min down the street! Shout out to River and Rails! The hotel is also pretty secluded, so its quiet and quaint. All around great experience!
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February 2024 by vicki free
Clean and friendly. Great breakfasts. The view of the river is beautiful.
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February 2024 by Lisa Flores
Alot of kids in hot tub,always some1 in hit tub,15 min rule applys to no 1 room ok as cold as it gets room didn't heat up very well.
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January 2024 by Jerry Lehmann
Very clean and quiet . Had a room overlooking the river, nice!
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January 2024 by Betsy Murray
Sorry to write this review; we have stayed here many times. The last two times: (1) requested a room near the elevator because my husband has disabilities - our assigned room was at the second to last room at the end of the hall - we called the front desk and were told the manager was inspecting rooms; we left a message. No call back after 2 hours. We went to the desk person in front who said he didn't know if the manager was in (really???). Then he went to the office and said she must have left without his knowing. (2) shower and sink drain stoppers were broken; (3) toilet lid attachments were broken and held together with a piece of rubber. My daughter and I stayed one night the week before and guess what - toilet and sink drain stoppers were broken. Does this place no longer have handymen to fix things? Hope this Best Western gets better, love the river view, but will not be staying there again anytime soon.
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January 2024 by Erik Arvidson
When we arrived, our room was ready. When we walked in, it was nasty. Blood splatter on the comforter, air unit and bath walls. Crumbs on the floor and just plain dirty. When we went to the desk, there was never a manager on duty to assist or ask questions to. We left early because kids and adults would run up and down the halls all night.
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January 2024 by Johnny C
Location is nice but service is not good. Impossible to get in contact with a manager to resolve issues.
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January 2024 by Donald Pearsall
Great experience! Absolutely no complaints!! Wonderful river front view! I highly recommend!!!
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December 2023 by Lauren taylor
We have stayed a few times when in town and the staff are great. But this time someone was smoking in a room or rooms and us and three other guests on the third floor were forced to smell it for days. It traveled through the air vents particularly in the bathrooms. They lit up a few times an hour and fresh smoke and stale smoke were through the air the entire stay.Safety: Issues with air quality made the stay nearly unbearable as cigarette smoke woofed through the air most of the night and morning.
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November 2023 by Anita G.
My husband and I stayed here in Dec 2021.It was so beautiful!! We had a balcony and the room was very spacious and the BED WAS SO COMFORTABLE!! They decorated the hotel for Christmas and it was very beautiful. The staff was excellent very nice friendly, and welcomed us. I would definitely stay here again if I ever went out that way and I recommend to anyone to stay here you will not regret it.???I forgot to leave a review on this site and I was going through vacation pictures today and realized it …so I decided to come here and write about it so others can know?
