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October 2022 by WD S
I purchased a travel purse/wallet on the first day of our vacation in Duck, NC. I pulled the tags off and condensed my necessities into it as soon as we got in the truck. I realized later that evening that the zipper was broken. It didn’t outwardly look broken but it didn’t close. The husband was gone fishing most of the trip so I didn’t have access to transportation until 4 days later and I went back with item, tags, receipt and store bag (I kept everything because it was same day I saw it was defective) and asked for an exact exchange as they had multiple of the style and brand I purchased. Basically the employee acknowledged the item was defective, told me they couldn’t take things back (mind you I asked for an exchange) with the tags removed plus it has been several days and the item looked used so she was said no with her nose turned up. I turned around and left and told her to throw the purse away and walked to another store and purchased almost the exact same thing, just in a different color they had available so shopping at Gray’s was a waste of money but more importantly the way they made me feel - I would never shop there again. I would never attempt to exchange an item much less go to the trouble to “get over on a store” they sold me a defective item and then were rude to me, so just be warned.
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June 2022 by Ryan Hoffman
Nice costal clothing store with friendly employees. I would recommend this place.
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November 2021 by Michelle Mutzabaugh Lucas
Lovely store and such a sweet owner. I could have shopped for another hour. It’s like a boutique on the beach. Definitely worth stopping in when you’re nearby. Thank you for helping me start my Christmas shopping!
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June 2021 by Vicki Hurley
Would not accept a return less than 24 hours after purchase because I did not have the tag. I had the receipt and was going to buy something more expensive. 20 years plus of shopping here is done.
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April 2021 by Justin Kane
If my friend works there it must be pretty great
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October 2020 by Laurie Shepardson
Love this store! Kind, welcoming and Family owned since 1946. Best apparel & quality brands in the area.
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July 2020 by Tic Tocer !
If my friend works there it must be pretty great
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June 2020 by Chelsea Jacobs
Will not be returning to one of my favorite stores in the Outer Banks. Just went to the store in Corolla and was turned away because I did not have a mask. Not even all of the workers in the store were wearing one, so how are you going to require patrons to wear one? It is not a state mandate nor a county one.
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December 2019 by Sara Michelle Hartzel
What a wonderful company. I purchased a long sleeve tee during our anniversary stay earlier this year. Upon washing it, the design bled. I contacted Grays and they sent me a replacement. This was more than I expected. Thank you. We will continue our tradition of coming to your store every year.
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September 2019 by Garrett W Driver
Great customer service! I had a return they worked with me and earned a loyal customer! When it comes to quality clothing check out Grays! They are locally owned and operated for 71 years! Thank you!
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August 2019 by Katelyn Gingrich
Fantastic store with a great selection of products and brands.
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June 2018 by Luigi Celentano
This is our fourth annual family vaca to these parts, and we love it more and more each year!!! Stopped in to Gray’s like we do every year and checked out some of the seasons newest offerings. Always a nice selection. Thanks to Tyler for helping us out and welcoming us in!
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June 2017 by Ina Hosszu
Great prices!!! Cute store with lots to choose from. Abs great costumer service!
