-
September 2023 by TRUE AMERICAN PATRIOT
I go to this location to resolve a problem I was unable to do via the customer service number. Was treated like garbage the moment I stepped in, was questioned WHY I was trying to log into the my cricket app when I clearly stated it was to pay my bill, but he kept asking WHY as if i was being ridiculed for it.When I call customer service, I am told "due to higher than normal call volume wait time is longer than expected." Wait time never less than 22 minutes. During the wait it gives me the option to transfer to the website(press 9) or continue to hold(press 2) Without fail at exactly 7 1/2 minutes I get that prompt again but it then says to confirm your transfer say yes or press 1. I never chose to transfer in the 1st place. When I dont confirm the transfer it says Thank you for calling cricket ,have a nice day, goodbye. This never fails to happen. I never get my issue resolved because I never speak to anyone. I go to the store to resolve the problem and get treated like garbage by the all spanish staff. I honestly believe their live representative customer service is non existence. I believe they lie and say there is a long wait time to deter people from waiting on hold to funnel them to the app or website. Why else would it, at exactly 7 minutes and 30 seconds, force the transfer that I NEVER OPTED FOR, then hang up on me for not confirming a choice I never made. CRICKET SHOULD HEAR CRICKETS FROM THE LOSS OF CUSTOMERS.If I could give a negative 5 stars review I would. I will be done with cricket this billing cycle.Edit: their response now is to contact them on facebook or twitter. What a joke. I dont do social media. If you cant provide customer service via telephone with an American or face to face in store I dont need your services any longer. As stated above I will be done with cricket this billing cycle.
-
October 2022 by Mr. K T (Capn Jack)
I was treated spectacularly by Katharine at the Dunn branch! Super Knowledgeable and friendly. Stayed open past closing time to be sure my questions were answered and that I purchased the correct accessories for my phone. But the kicker is $90.00 for two lines and unlimited talk, text, data and that comes with 15 Gig hotspot for each device! Does not slow based on data usage. Plus you get 150GB of cloud storage included with plan that is for photos and video storage. And last but not least you get HBO Max/Ltd. Commercials.
-
September 2022 by Laura Brafford
Wonderful people!I have been doing business with this cricket store for 5 years now. I have always gotten great service and the product is always exactly what I needed.
-
August 2022 by Sheila B Snead
Need to hire people in there who knows what the hell they are doing Period. Didn't get help like the others I just walked out. If I could give this store a 0 zero I surely would.
-
March 2022 by Charlotte Gerald
Nene is the “Bomb”! I want to Leave Spectrum and my I Phone! She has customer service skills that I have not experienced in a very long time!Please KEEP her in the Dunn Store. She Truly can teach a class on how to handle customers sincerely. Seriously, I want to buy a Cricket Phone…Thank You Nene! Cricket I hope you are paying her well/ MORE. She deserves it.
-
January 2022 by Enjoli Chiclana
Do NOT come to this cricket store! The woman employee named Vanessa was extremely rude and not welcoming at all. We were about to purchase 2 phones and she gave us a huge attitude for NO REASON! May God bless her because she was looking real ROUGH today. We had to leave because I do not give my business to people with horrible customer service skills. Going to pray for this woman and her troubles. And still plan to call corporate.
-
December 2021 by S Yusuf Ibrahim
@dr_omijie_love_spell Love spell that work fast contact Dr OMIJIE who can help you bring your ex back within the next 24hours contact dr. Omijie via :
[email protected] or WhatsApp +2349056975097
-
December 2021 by Zeb Lock
The atmosphere there was peaceful and loving. I know the staff there enjoy being there. The staff was very thorough and knowledgeable. A special shout to NeNe she provided excellent customer service to me. She went above and beyond to ensure my satisfaction.
-
December 2021 by Tami M
Every. Single. Time. I go to this location I walk away completely happy! Nene and Angelica are both AWESOME. Nene helped me get phones set up for my kids for Christmas and it was such a smooth transition. 10 out of 10 would recommend!!
-
October 2021 by Chantell Whitley
I came in to purchase a phone today my two sales people were so personable, and helpful Ms Angelica and Nene where nothing short of AMAZING!!! my son is so excited about his phones ❤️Thanks you ladies
-
April 2021 by Tamra DeAkino
Only one person was there during the day. Couldn't get the help needed.
-
February 2021 by Joe Kintler
I had a GREAT customer experience at this Cricket location! Get there as fast as you can! MEGASALE right now!
-
February 2021 by Randy Whitehead
One associate store is very slow no helpful in anything
-
August 2020 by Donna Dudley
Went today and got new phones. Luis was excellent. Thank you for your help.
-
August 2020 by Luis Colon
I upgraded my phone at the Cumberland street Cricket wireless store and Ms. Anjelica was a blessing. Awesome customer service. Thnku Anjelica. See you guys soon. I will highly recommend this store to Cricket users. Luis C.
