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March 2024 by Anita Russell
I had a great experience at Dunn, NC location
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February 2024 by Janice
Use this Enterprise alot. They are good and reliable.
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January 2024 by E.R. WELL & Plumbing, Services
This was the only enterprise that had Rentals Available. The staff was very friendly. The rental is a bit pricey for me. (But that’s across the board for all “Enterprise”).Other than that. Good job guys.
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December 2023 by Carrie Chick-Moss
Kevin Langolf and myself had a problem during our rental that customer service dropped the ball on but Seth & Alex cared and went out of their way to make it right. Very caring guys! Thank you both for solving the problem and keeping us as happy customers!
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December 2023 by Phyllis Wyssbrod
Alex Smith is wonderful. He made sure that I had the vehicle that would best suit my needs for the holiday weekend. He went above and beyond. Please keep him around.........
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November 2023 by Charity French
Similar to other reviews for this location, I showed up to pick up my reserved vehicle and they did not have any vehicles available. Although I understand there are uncontrollable external factors, the employee there did not even apologize for the inconvenience. He simply provided a number for a different Enterprise location and walked away to talk to his coworker. I would have expected a phone call prior to taking a 30 min drive to this office notifying me that the vehicle was not available. Or, at the very least, an apology from the people working there. The lack of empathy was astounding. I strongly encourage you to reserve a vehicle with a different company.
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November 2023 by Corey Goss
Made reservation for a mid size truck and they gave me a full sized truck with no up charge, returned the truck earlier than planned and the refunded amount was quick and painless.Great staff for such a small Enterprise location right here in little Dunn,NC
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October 2023 by Cathy Lutz
So, we had a rental car from Enterprise while the car was n the shop from hitting the deer. First, they didn’t have a car for our reservation, then they called every couple of days to tell us we had to turn it in. What a pain in the arse!The first time we had to talk to the insurance company as well as Enterprise’s main office to get things straightened out while we were at the repair shop, for 2 hours. Enterprise said they couldn’t get in touch with the repair shop so we had to turn the car in, but it turns out they had the wrong number. The repair shop said his office talked to them twice earlier in the week; how’d they have the right number then, but not now?! And why did they say they couldn’t get in touch with him? They also said they wouldn’t call his mobile, only the office number. This was not how I wanted to spend my day off.They wanted to know when the parts were ordered, when they were coming in, and when he’d be done with the repairs. Mind you, the hurricane blew thru and parts were being shipped from Texas, New York, and Florida. Plus, he found more damage once he started working on it and had to submit a supplemental claim and had to order more parts.The shop didn’t have when they were ordered, but knew when he was charged and he had no clue when they’d be in. Oh, did I also say that Monday was a holiday?! I don’t know why Enterprise needs to know all those details that the insurance company should be giving them.I will not use Enterprise again and I wish I could tag them in this post so they’d see it.
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June 2023 by Levi Byrd
They made the process of renting a car a breeze. Will definitely rent from enterprise again!
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May 2023 by Chloe Blackman
0 stars is what this place deserves. You obviously rent a vehicle because you need it . We called 2 days in advance for a truck because we needed the bed to have something moved. When we got there we were told the vehicle wasn’t even there and they didn’t have another one like it we could get. The customer services was very poor. 10 out of 10 would not recommend.
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May 2023 by Deidre MiddleBrooks-Rich
This place seems screams UNPROFESSIONAL! I worked with Elise whom was very nice and welcoming at the beginning of my rental. Later I received a call on a FRIDAY stating my rental had been due back that MONDAY! I am so livid at this place like as a customer who could potentially return someday then you try to make things right instead of doing the opposite! Blaming the customer and not sending courtesy reminders the way they always have! Do not use this enterprise they’re are sloppy, unprofessional and do not value their customers.
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May 2023 by Randy HAMMOND
It would be like any other car rental. Some days are good. Some days are bad today rented a jeep grand Cherokee and was very pleased. Good service. Had to keep it an extra week no issues. Thank you enterprise.
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May 2023 by Raymond Dryfursey
By far the best car renting experience I have ever had every time I have rented from them! The staff here always works hard to accommodate my needs.
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May 2023 by Ade OpOire
Enterprise Dunn always has my back.They pick up and drop off with no problem.Thanks again.
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April 2023 by 4MyBoys
Second time using them and will definitely use them next vacay. Highly recommend! A+ service! Nice staff!
