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January 2024 by Ls Darrious
I stopped here at this bank on 1-8-24 to cash a $287 business check that was made out to me. I went through the drive thru and i gave the teller that was working the window my License and my account number. She was very rude to me from the start & She refused to cash my check because i had just had my drivers licenses renewed on 1-3-24 and the NC DMV gave me a paper copy of my drivers licenses until I received my hard copy through the mail. The teller claimed that she couldn’t cash my check because it wasnt a hard copy even after I explained my situation. The teller told me that she could deposit the check but she could not cash it. And then proceeded to tell me that I could pull over to the atm and get out the amount that i needed.”$100” It doesn’t make any sense. I didn’t get the teller name but i have a valid class A CDL license and anyone that has ever had to renew their license knows that the DMV issues a paper copy of your license. I have been with the bank for about 6 years. But i will be closing my account and going to another bank.
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October 2022 by David VanOver
I want to commend the Teller who went above and beyond in helping me with a deposit today that was mostly in change. She took the time to help me roll the coins so they could be deposited. She restored my hope that there are still those who "Get It" when it comes to costumer service! Thank You
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April 2022 by Bruce Hall
Great bank and the new tellers are amazing they are always happy to help us when trying to fix any issues that we have
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April 2022 by Summer Williamson
Sydney was great in helping me navigate my issue with my credit card account. Very knowledgeable and kind!
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April 2022 by Samari Marcell Matute Vilchez
The teller line is great. Had a small issue and Chelsea was very professional and courteous.
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April 2022 by Sydney Lee
The staff is so helpful! If your looking a great bank come see US!!!
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April 2022 by Alicia Lee
The staff are supper friendly and the manager is so helpful. I was so pleased with the customer service!
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April 2022 by Beverly Wilder
Great customer service! The staff is very helpful and professional.
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April 2022 by Olivia Nagy
The best bank with great, friendly, service!
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July 2021 by Joseph Drake
Unfortunately I continue to receive bad service here. I hate to think i should go to another town just to be able to use this bank but its as if yall are deliberately trying to make your own day harder and that of those around yall.
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April 2021 by jSunrise13
I spoke with a a teller, Chelsea today over the phone . Had a good expirence with customer service. I had an issue and Chelsea was respectful and courteous. She listened and was very patient with me. She made me feel better as she said to call tommorow if the issue was not resolved.. Made my day a little better.
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April 2021 by Joshua Jones
The ladies in the drive through are not very helpfull and do not have the best attitudes, I'm assuming it's because I do not have an account with them. I was just trying to cash a check, the funds were in the person's account and I gave them my ID and they still would not do it without speaking to the person who wrote the check. Then the ladie at the window calls the person who wrote me the check and they did not answer so I offered to give her a cell number for the person and she wouldn't take it. Very inconvenient!!
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December 2019 by izzy john
Awesome bank and customer service is excellent
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July 2019 by Ethan Warren
I have been banking here my whole life never had any issues until I want a title notarized I went to 6 places trying to get it notarized and finally BB&T came to the rescue I may have to switch banks time to step it up First Citizens very disappointed in your service!
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May 2019 by Katherine Tyler
If I could get away with rating on one less star and make it a zero I would I went in to cash a check a customer had wrote out for me on their account they refuse to cash it unless they contact the customer this does me no good I had already did services for this client the only thing they are supposed to do is verify if the funds are there and cash the check. Needless to say rather this customer is a good customer or not I will not be accepting any more check payments.
