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December 2023 by Michele Simmons
11/27/2023: Great store with great selection of items. Friendly and professional staff that are very helpful.
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December 2023 by Amy Nicole Layaou
Nice store but small selecting available
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November 2023 by D 3
Terrible customer service. Received a damaged custom frame, called back the same day with no response from the store. Called the online customer service, no help there either. Called the store manager, received an unbelievably rude attitude. I will not be returning to this Michaels again.
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September 2023 by Patricia Greene
Love this store so happy to have Michaels in Dunn. Employees are so happy and to assist.
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September 2023 by Deb Starner
Nice to have a Michaels fairly close by. It’s brand new and nice. I wish it was a bit bigger and wish they carried fabric. But it’s good for basic craft supplies.
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September 2023 by K Bennett
It's great to have a crafting store in the Dunn/Erwin area. Just keep in mind that it's not a full-size Michaels. It's more like a mini-Michaels.
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September 2023 by Chelsy L
The new Michaels store is awesome! Very well kept and great variety of crafts and supplies. Halloween section is up and looking awesome
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September 2023 by June Malone
Michaels is the only business that will inflate balloons that have been purchased outside of their store. Thank goodness they still do!!! I really dreaded going in to the store and ask them to inflate my balloons because at 2 other stores they were rude and acted like I asked them to hang the moon. The two women that greeted my husband and me in Michael's in Dunn were so nice. We waited until about 7:30pm to get there so hopefully they wouldn't be so busy. Diane and Alondra worked together and did an excellent job. They were professional but yet so very nice. They acted like they didn't mind doing it at all. If all salesperson had the work ethics of Alondra and Diane this world would be a better place. THANK YOU ALONDRA AND DIANE FOR BEING SO NICE!
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July 2023 by Vee L
They always have what I'm looking for, and if I can't find it, I ask! They had summer stuff 60% off. Very nice lady checked me out after an item I checked out at self check, didn't scan.
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July 2023 by Danny Steed
Very nice and well organized and the employees were very helpful and friendly. Will go back to the shop again there.
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June 2023 by Jessica Beaver (Ellareyne)
Wanted to use the self checkout (not wanting to interact with people) but the employee at the register instead yelled at me that she will assist me instead. Did not like that. If someone wants to use the self checkout (which is provided for customers that wants to use it) then let them. Maybe some people have social anxiety, maybe they just do not want to interact with you and get asked a million questions (opening credit card etc.).
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June 2023 by kimnicamm
Love this store. Just wish they had more variety to select from.
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March 2023 by Rose West
Not as much variety as longer-established Michael's stores, but certainly has a little of everything. (In particular, we would love a little more in the yarn area.) There's plenty of room to add more, though, and this store has saved me several trips further away already.
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March 2023 by Michelle H
Was my first time shopping in Michaels and it was awesome! I'm a crafty person and there was so many ideas and supplies! The lady working was so friendly and greeted every person that entered! My new favorite place! ?
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March 2023 by Kapreece Stueben
Just for all the customers out there just make sure you read their small print for returns.
