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September 2023 by Ken Parrish
The absolute worst place to go for service. I arrived at 7:30 and they open at 8 am. All I needed was an oil change. With 4 customers ahead of me that all needed an oil change as well. It took 2.5 hour. They only thing quick about them is the name.I will never use them again.
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August 2023 by N Walden
Do NOT come here . How they treated my friend today was so uncalled for. Not to mention they just threw her rim on the side walk and scratched it more all in front of other customers . After destroying her rim and her tire. And ADMITTING to jt. She recorded everything. she’s the sweetest person I know and Wouldn’t harm a fly. They were so dismissive of her and took her for a complete clown cause she’s a woman. and literally tried to talk down to her and was condescending to her even after admitting they did the damage but tried to fix it for cheap rather than just properly refunding her. they should’ve been nice to her After they caused her the inconvenience and damaged her properly but instead, They tried to escort her out like she’s nothing or nobody and be extremely unprofessional. It screamed prejudice. She was crying and it triggered her asthma. Especially after all the times she and her husband caught them lying to her and one time the older white man that works there tried to lie and tell her she needed to buy two new tires And she didn’t, just to hit his sale quota.. she still has trusted them and this is what happens. The is the same place that took her money falsely she still gave them the benefit of the doubt. All the negative reviews now make sense. Everyone’s right. They will also look you straight in your face and lie to you about your vehicle to make money. She’s spent thousands there and that’s how she was treated. How they did her is beyond horrible the amount of bullying done to her by three clear grown men there is undeniably problematic. None of them should work customer service ever again.
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July 2023 by Jamie Salmon
We went in and needed a tire plugged as it was almost flat. They originally thought we would have to get a new tire but they were able to fix the tire and save money for us instead of trying to get over on someone. Matt, Donald, & Jason were all extremely helpful and professional. I would highly recommend them to anyone! Very pleased with how quick they were able to work us in!Service: Tires
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June 2023 by Kristyn Faircloth
They replaced two tires on my vanand got me back on the road in no time.Staff was friendly and helpful.Thank you.Service: Auto tire replacement
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June 2023 by Bruce Lingley
excellent customer service quick in n out prices weren't too bad
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April 2023 by April McLean
I always have a good experience. I would recommend and I will keep coming back.
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April 2023 by Paul Schaefer
Call quicklane and was able to get my F350 serviced with the diesel works package the same day with no appointment needed. The work was done within the time frame given. I was extremely pleased that my time was respected and my vehicle was returned at the time promised. The customer waiting area is setup very well and has comfortable chairs, vending machines , TV and other amenities. Most importantly the customer service provided by Don Davis was awesome. Absolutely some of the best service from a Ford quicklane to date. Thank you Cross Roads Ford of Dunn-Benson NC !
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February 2023 by Gary Macon
Got me in quickly for a oil change while I waited and back out on the road.
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January 2023 by Donna GAIL Kimbrel
The Staff at front were good old boys. But I had to call Ford & find out what Were added MISC. CHARGES. SO MY CALL WAS HANDED OVER TO A MAN THAT TELLS ME FORD HAS TO PAY FOR UP KEEP ON THE MACHINES THEY USE & SO WE GET CHARGED OVER $11. THAT IS NOT EVEN TOLD TO US THE CUSTOMERS UP FRONT. SO I ASKED WHAT EXTRA CHARGES COULD THERE BE ON A Wheel ALINGMENT? SHOP RAGS TO WIPE HIS HANDS?? SO WITH WHAT WE PAY FORD TO DO SERVICE WORK ON OUR CARS ,WE HAVE TO BE CHARGED TO KEEP THEIR SERVICE MACHINES UP & RUNNING AS WELL. WOW! THIS WAS ALL NEW FOR ME TO EVER HEAR, ANYWHERE. SO, BECAUSE I WAS NOT TOLD UP FRONT. HE WILL SEND ME A CHECK FOR THE UNTOLD CHARGES. IF I WANT HIM TO HE SAYS. AHH, THAT WILL BE A YES. AND HE SAYS..JUST SO U KNOW, MOVING FORWARD, THESE CHARGES WILL BE ADDED. NO, CAUSE THERE WONT BE ANY MORE GOING TO FORD OF DUNN/ BENSON FOR THIS GIRL. I DO THANK YOU 4 THE RETURN OF MY FUNS.
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November 2022 by Jerry Massengill
Go in for an oil change and they try to push everything related to a vehicle on you whether you need it or not, especially wiper blades and tires. Stay clear unless you like getting scammed. Too bad there isn't a negative 5 star rating.Service: Oil change
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November 2022 by William Wesselman
My truck inspection was about to expire and we searched online for a shop that took late day walk ins. They were able to get me right in at 4 pm on a Saturday.
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November 2022 by Izzy Delgado
The 2 gentleman at the desk need to get their stories straight. One will tell you it’s an hour wait the other says 30min wait. 3 hours later and my vehicle hasn’t moved from the parking spot. What makes it worse is that I was the 3rd person in line when they opened but multiple vehicle went in and out. Will never go back and to future customer don’t let them lie to you.Service: Oil change
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October 2022 by Justin Holloman
Used this server time and today I went to get my suv inspected and was charged for a tint test. Never before have they done that and I didn’t realize I had tint on the window when we bought the car 6 years ago and never added tint to my car so I asked your going to charge me for something I bought as is the guy told me it don’t matter it has 50% tint on it. I will NEVER go back to this place again I would rather get a ticket for expired tag then go backService: Vehicle safety inspection
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October 2022 by Jimmy Sanders
I had a pleasant experience at Quick Lane. Everyone was very knowledgeable and professional explaining all the detail information about my vehicle.
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October 2022 by Billy Goggio Jr
I will never go their again !! Went too get my truck inspiration done they told window tint and a bad break light need too be fixed . so i had everything they said done carried it back and now they say tie rod end need replacing the day before Christmas with no time too have it fixed wish they had said that the first time . worst shop ever .
