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February 2024 by Teresa F.
We have been shopping at the outlet center for years especially when there is a sale.. Curb appeal and building is maintained and great parking. Inside is huge and spacious with a decent variety of furniture, the quality of the furniture is a hit and miss . Be careful when buying on the outlet side, items such as recliners, dining sets, leather furniture, mattresses and certain single chairs. Should be inspected as you are getting items that may be on the show room floor and customers sit on items, inspect your pieces and remember outlet side sales discontinued, damaged, used as well as new items. Recliners can be damaged without allowing them to function as designed, dining sets occasionally have mix matched chairs, that may not have been original chairs sold with set when they were sold at the store. Mattresses (hybrid memory foam or material that releases gas) may be new and unopened but if it's discontinued may have been stored in the warehouse for years and even though you may get a great deal ,once you unpackaged the mattress the gases trapped inside smells pretty bad and it lingers, you may not be able to sleep on it right away due to smell, so don't throw out your old mattress before you allow the new one to be aired out, it could take anywhere from 1 day to 3 wks . (Based on what I have read on google.) I will tell you that the one I purchased (Therapedic , Joffre, king size $1200) is still airing out and if you have allergies definitely be aware of what you are buying. I am using charcoal bags and air purifiers that run constantly, I also had to buy a mattress bag from home Depot to cover it , because the smell overwhelmed the room and I couldn't sleep on it plus it caused my allergies to flare up. I paid 1200 dollars and can't enjoy it. Some leather furniture sold is leather everywhere the body touches but side, back etc may be other material. If you want 100 percent leather make sure you inquire if they have one they can show you. Check the tag or ask what brand or name, you may be able to Google it online. To give you information about material for that particular model /brand. The prices are hit and miss, stay within your budget and remember you are on the outlet ,scratch and dent side. Never be sold or believe everything you are told. If you want it , if it's a great price, in great condition then buy it. The other furniture we purchased was in good condition. Customer service depends on the individual and what mood they are in, I haven't honestly always enjoyed the experience but smile through it . Make sure you check your receipt before you checkout , mattresses are sometimes sold with mattresses cover often this is an option that can cost extra. Make sure discounts are applied if any are applicable.
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October 2023 by Beth Allison
Our experience purchasing furniture was great. Tabitha was straight forward with no gimmicks or sales pitches. We appreciated her non pressured style. Our only concern was limited fabric choices. Which has nothing to do with Tabitha's performance.
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October 2023 by Danielle Koonce
Tabitha gave me time to browse and ponder. Didn't feel pressured at all. She explained price differences and even modeled the furniture for me to send pics to my husband. Thank you for the flexibility and space to make my own decision!
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October 2023 by David Bell
They were great until they got our money. We bought a bunk bed and it was missing parts. Was told it would be overnighted and fixed the next day. Instead it took a week to fix and then. It turned out it was missing another part. No amount of calling their customer service line resolved the issue. We finally just gave up. God help us if we have to call again about our warranty.
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October 2023 by Jonathan Bradford
Excellent and efficient buying experience. Stacy was exceptional in terms of product knowledge and helping me make an educated decision. Will definitely return to Rooms to Go because of her.
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October 2023 by vincent wright
Our sales' person Lisa Hoyer was very helpful and patient as we needed to take the time to make the best decision furniture-wise to meet our needs. Lisa was also knowledgeable in what we were looking for, and supportive.
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October 2023 by Megan Kleinguenther
Tabitha B. was absolutely wonderful. You could tell she was knowledgeable of warranty info, services offered & was helpful without being pushy. The process was smooth, I didn’t feel like I had questions about what we were getting & what delivery would be like.
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September 2023 by Debra Thompson
Y'all let me tell you about the absolute best experience we had today! We were immediately greeted by the lovely Ms. Wanda who was such delight to work with. Wanda was so patient and kind with us throughout our shopping experience we not only purchase a mattress, which was the inital reason why we visited the showroom for.. we ended up purchasing a dining room set, area rug and end tables for our new home! The showroom and great selection they offer with reasonable prices and no interest rates promotions are really great... but the best part of this entire experience was Ms. Wanda for sure.When you are ready to visit, be sure to ask for Ms. Wanda.. you will not be disappointed!THANK YOU WANDA!!
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September 2023 by Shane Jordan
This review is long overdue. Justin made the daunting task of buying furniture so easy. He is personable, knowledgeable and patient. He answered all of our questions. In fact, because he was so helpful, we’ve returned to purchase more items. Thanks again Justin for such superb customer service!!!
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July 2023 by Toya D.
LONG BUT TRUTHFUL EXPERIENCE! I visited the Dunn, NC location on July 3, 23. I was greeted by Andre who explained everything to me. I already knew everything I wanted. Andre helped me with my purchase of a queen size bed set. He was fast, knowledgeable and very polite. He has a warm upbeat attitude. He was so good, I went back the next day and waited at least 20mins for him to help me with another purchase. However, in the kids dept, Joyce Bennett is a scammer! I will never purchase a single thing from her. She LIED and charged me for services and items I did not want. She told me my kids bed set came with a free 3-yr warranty and that the adult furniture doesn't. She told me the mattress I ordered came with a free pillow. My total came up to over $2500. She was trying to push me to leave her a positive review right there while with her but I had to have a Gmail account and I don't. when I went to the clearance section to order a piece I found earlier I looked at my receipt to notice she charged me for all the items she said was free. I showed Elgin and he contacted his manager right away to take things off for me. I even had them remove the mattress she tried to sell me saying I could only get 55-month financing if I added the mattress. I ordered one with Elgin instead. After the manager in the clearance section, I didn't get his name but he was very helpful, fixed my purchase, my total was $1500!!! I Have a few more pieces I need to order from the kids dept but it will not be with Joyce Bennett. And if she is the only one who works that dept I will go elsewhere. By the way Elgin is wonderful too! Fast, efficient, even checked the warehouse for an item in a different size for me. I went back the next day and purchased something else with him. Elgin and Andre will be my go to guys EVERYTIME! PLEASE CHECK YOUR RECEIPT IF YOU PURCHASE FROM JOYCE BENNETT! Joyce husband sells cars at one of the car lots out by the Walmart in Kinston, NC can't remember which one but his last name has to be Bennett. More than likely, they are both scammers! I would stay away!
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July 2023 by Melissa C.
Please read reviews on this place before going there. I was treated so poorly trying to BUY furniture that I walked out. And I was buying a lot. It may have been in the outlet but it's still a sale. A short heavyset woman behind the counter was cursing and chatting with a coworker when I was trying to check out. When I told her it wasn't good for business she said then leave a bad review I'm not concerned with reviews. I've never even experienced worse customer service. Stay away. Do like I did and go up the street to Ashley where they have real furniture and people that help you.
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June 2023 by Erwin O.
It is what it is! The SLY, SLICK & WICKED. Read the ratings and believe it. A one star is high for the place so let's place it a "ZERO." On 6 /13/2023 I visited Rooms To Go in search for a mattress set for my grandson. During the search Sales Associate Emily assisted me. I discussed purchasing the Beautyrest Select Eminence Queen size since the sale price was $595.00 with the Bunkie board for $69.99. I returned to the store on 6/16/2023 and met Sales Associate Andre Portee (053920)while looking at the Eminence mattress which are on display in the show room. I decided to make the purchase at that time. However, a order change was made for the full foundation for the amount of $250.00. The mattress set was picked-up on 6/20/2023 and I discovered the entire set was full size although I paid and asked for the queen size. A queen size bed frame had already been ordered from Amazon prior to the items being picked up on 6/20/2023. After discovering the issue I called the store and explained the issue about the queen size. I was told the general manager was on site and I would receive a phone call in references to the issue. I was never called. Yep, over charged for a $595.00 mattress they are advertising!
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June 2023 by Google user
I am impressed with the products and combinations they have here. One-stop shop for all home furniture that fit requirements of every room and budget. I cannot discount the sales person’s (Micheal) efforts and patience in understanding the requirement and switching the items to meet my requirement. Overall great experience and worth driving down 55 miles to buy all my furniture.
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April 2023 by Jeff Hornbeck
Large selection for styles and price ranges. Very friendly and helpful associates! ANITA QUILES-BABCOCK spent a lot of time with me and was very patient and knowledgeable and I did make a purchase that I was very pleased with and it saved me $$$! RTG was the only place out of 5 that I checked with that was willing to do more than a few months financing.
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April 2023 by Ann D.
We bought a recliner with Brian Hall helping us. He was very helpful and respectful to our needs. He is an example of good customer service. He was wonderful and made us feel we were his priority when we were there. Thanks so much !
