AAA - South Square provides auto services and travel assistance to its members. The customer service is frequently described as great, top tier, professional, and sweet. Many reviewers appreciate the staff's professionalism and willingness to explain policies clearly and make reasonable accommodations. Service and price are considered solid. However, some experiences highlight areas for improvement. One reviewer felt that auto repair diagnostics were not transparent from the start, leading to multiple visits and extended car leave times, which can be difficult for people with jobs. For travel services, obtaining an international driver's license on a Saturday can be challenging due to limited and inconsistent Saturday hours. Additionally, the complimentary Lyft ride service for drop-off appointments now has a minimum service fee associated with it, though free public bus options are nearby. Despite these points, many customers report efficient service, with one noting a car was ready in exactly 61 minutes, and express intent to return.
Definitely need to get their phone and services numbers straight. Sent 5 different (wrong) places for maps/trip planning and voice system was wrong too
December 2024
Brakes were done ok..the service after the fact was a disaster at checkout!!!
October 2024
I stopped by on two Saturdays to get an international driver's license. One Sat they were closed - only open every other Saturday. The second time they had closed early. For a travel services company, it's not easy to get they're services on a Saturday!
