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February 2024 by Robert P.
DONT GO TO THE ESTABLISHMENT. AAMCO DURHAM Dropped my truck off on Friday morning. They were going to look at it Friday and call me to let me know if it needed a transmission. No call on Friday. No problem with me. I understand things get busy. HOWEVER, I am one that pays attention to mileage via the Chevy Mobil app when I drop my truck off. When I looked at the mileage there was 50 more miles that it was when I dropped it off. I look at the location and my truck is in Wakefield (Wake Forest) at an apartment complex on a Sunday morning. I dropped it off in Durham at the AAMCO shop. I keep looking and Sunday for lunch they go to McDonalds in my truck and back to the apartment complex. Just an FYI... They are closed on Saturday and Sunday. I AM PISSED at this point. So Monday morning when they open the door, I am there. I asked have you guys had a chance to look at my truck. I ask this because this gives him the opportunity to say, "We test drove it this weekend to figure out the problem". NOPE. He says we are about to pull it in and take a look this morning. I said NOPE, you can pull it around and I will be taking it and you guys will NOT be working on my truck. Front desk guy says why. After I tell him why, he says he was unaware. He also said "But we are closed on Sunday." My point exactly. STAY AWAY FROM THESE CROOKS.
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January 2024 by Jo Campbell
The people at this company is very nice and patient, but I thought they were a little expensive so I didn't get any work done on my vehicle.
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January 2024 by Ralph DeGraffenreid
ABSOLUTELY 0 STARS!!!!!!!!!!!!! this has been the absolute worst experience dealing with a business in my LIFE. I started this journney on 8/22/2023 it should have been a routine Transmission Replacement. It is now 12/17/2023, I'm still waiting for my car to be repaired 3 Transmissions later. Mike and Donna at this shop are totally incompetent they absolutely know nothing about Transmissions. They are telling me I" the customer" needs to take the car elsewhere to correct their screw ups on my time and dime even though they were paid in full by the warranty company. DO NOT USE THIS AAMCO FOR ANYTHIING!!!!!! DONNA AND MIKE ARE TOTALLY not fit for this job. LAWSUIT PENDING!!!!!!!!!!
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December 2023 by Keilayn Skutvik
AMCCO gave me great service with quick diagnosis and repair. They fixed mistakes my other mechanic made and my car runs better than ever! And there rates were very competitive. I felt they did all they could to get me back on the road.
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November 2023 by Shawn Sheppard
Used this shop for a Ford Escape trans rebuild. Estimate and actual were faster and lower cost than dealer. I did lots of research and felt like I got a fair deal. I like that I got a 12 month warranty. Donna provides excellent communication during the process. No issues after several weeks. Would use them again.
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September 2023 by Alex Hagwood
Donna deserves employee of the year. She works hard to make sure you get the best price and always wants to make sure you’re satisfied. I took my car in for the bearings and struts to be replaced and she was great at keeping me informed as to where my car was at in the repair process and worked for over an hour to price shop for parts and services. Thank you Donna and Mo!
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September 2023 by Henry Baddour
I took my truck to AAMCO to look at my transmission due to some hard shifting & the fact that the transmission temp got high after a few hours of driving on cruise control (in my case, typical daily driving hadn’t caused that). Before I took it to AAMCO, I took it to somewhere else to check the fluid - they said it was clean so I should take it to a mechanic who could take the next step in diagnosing these issues. I dropped it off & the next day, they called me saying they drove the truck and confirmed all of the issues I told them about (including the trans temp getting to 250) and dirty fluid with metal shavings in it. In light of that, they recommended a full transmission replacement (+$8k).I had taken note of my mileage before and after I dropped it off with AAMCO and when I picked it up, it was within 2 miles of when I dropped it off (one estimate they gave me had the miles in & out the same, the other 2 miles more). Who’s to say what, of my concerns, they actually were able to confirm in those (maybe) 2 miles, but I feel pretty strongly they just took my concerns at face value and did not actually verify them… and recommended a full replacement.In light of that, I wanted to get a second opinion and took it to the dealer, two hours later, they called me and said they reset the car computer to factory and all of the issues I was having were resolved… an $150*** ‘repair’.If you go to AAMCO, I highly recommend getting a second opinion before moving forward. And if possible, confirm that they actually verified the issues you’re having themselves. I appreciate them taking my word for my concerns but I’d prefer a mechanic to actually verify and diagnose all concerns on their own - and not to be quick to recommend a full replacement.Service: Transmission
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September 2023 by David Moreno-Jaimes
Donna is great, particularly great sense of humor and gets the job done when it comes to parts -go to her to get the job doneService: Transmission
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July 2023 by Bruce Morgen
Donna was extremely responsive and kept me informed during the repair process.Service: Transmission
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June 2023 by David C.
I am new to the area & was referred from 2 co-workers. These guys do not disappoint. Great service & fairly priced. I would recommend this AAMCO location in Durham
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April 2023 by Guillermo A.
Bill did a great job. AAMCO fixed our right and at great price. They also pointed out items that would need maintenance in the near future.
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April 2023 by Steve Kozlowski
I was towed in late night with a failed oil line. As soon as they opened I was taken in quickly, repaired and back out in about 2 hours! Bill the manger and the mechanic were polite and professional. I felt like I was treated very well. The price was very fair. IHighly recommend this shop. Thank you I am grateful to be back on the road heading home after sleeping in my car in their parking lot!Service: Transmission
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April 2023 by michael seward
My experience was not good here I’d suggest servicing your transmission before letting them tell you that you need a replacement. I replaced my sump filter, trans cooler filter, and trans fluid. it has stopped the problem for now. Took it to the AAMCO in Cary where they seemed more willing to dig into the actual problem/cause rather then just slap a 6000$ price tag on a new transmission after hooking up a machine to test the transmission while driving they found no problems and no codes. Shifted fine and all. The transmission will eventually go out with the amount of miles on it but no need to change it out without trying a little bit of maintenance first which this place didn’t suggest. Nice folks but I’m sure they wouldn’t be so quick to condemn a transmission had it been their own. Thanks.Service: Transmission
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January 2023 by Brian Fury Music
Had my trans rebuilt a year and a half ago and it’s starting to slip. I recall severe lack of communication on the two weeks it took to do the rebuild.Called yesterday since my TC started slipping, and it took about 5 times of me spelling my last name for him to finally get it right even though I speak clear and concise English.Incompetence at its best. Because of Bill I will NOT be taking my vehicle here for another rebuild at this location.I do miss the previous owners, never had a issue when they were next to the bbq Pitt on 55Service: Transmission
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October 2022 by Samartha Venkatramana
Service experience was ok. They fixed my transmissionI left my car Ford Fusion 2017 which had a transmission failure issue. They fixed the issue, but left my car with so many other problems. I was confused what the heck happened to the car.It took about 1-2 weeks. Which is fine.. No issues there.But, what I didn't realize then, is that a few days later I saw that my spare wheel in the trunk was gone and someone had replaced it with a tiny donut.If anyone knows about this, please return it now! Why would anyone do that! It's a unique Ford wheel. They are expensive to buy! And I cannot replace all 5 just coz one of them was stolen!
