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January 2024 by Rufus Goins
Very Knowledge and honest and trustworthy and fair 5 star paint and Body Shop l would recommend that shop to anyone
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January 2024 by Paul Cid del Prado
Since the owner asked why, here is the why.I initially visited this business for a door frame job estimate. Unfortunately, the owner was unavailable, forcing me to reschedule. Upon receiving the estimate, I agreed and inquired about another repair. The owner assured me both would be taken care of and asked me to bring my car in. Following his instructions, I rented a car for the projected week-long repair.However, communication and execution fell short. Despite the owner promising a faster turnaround, I returned my rental early based on his assurance that everything was complete. Only then did I discover the second repair was entirely overlooked. Worse, the initial job wasn't fully finished either.While I appreciate the owner's attempt to expedite the process and avoid rental costs, it ultimately compromised the quality and completeness of the work. I valued a job well done above saving a few dollars on the rental.While I acknowledge the owner's good intentions and positive reputation, relying solely on memory proved detrimental. A clearer record-keeping system would have prevented these inconsistencies and ensured a smooth, satisfactory experience.This is my "why."Service: Body & Trim
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December 2023 by Val Louis
This body shop is amazing!! From the initial call until the time of pickup my experience was nothing short of phenomenal. Ms. Geneva and Pastor Yesterday were both pleasant, thorough and efficient. I was able to get an estimate and my car scheduled and repaired all within a week. The turn around time was exceptional. Kudos to the entire team!!! They even took the time to give my four-wheel baby a wash. I am beyond pleased with my experience!
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December 2023 by Zoe Englander
We had an awesome experience! I was rear ended with a cracked bumper and a broken sensor, but Pastor Al fixed it all up. He not only fixed the bumper but also took the time to replace the sensor before putting the bumper back. That saved us a ton of time and money since we didn’t have to go figure out how to fix that too. The whole car looked shiny and new when we picked it up. Pastor Al couldn’t have been nicer. Highly recommend!
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December 2023 by Pat Nagle
This auto shop is the best: straightforward communication, honest, personable, best pricing, and workmanship. I will go nowhere else for auto body work. An oasis in a realm of difficult to deal with body shops!
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October 2023 by Mari Richardson
Very professional, my second time here and they do EXCELLENT work! I highly recommend.
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September 2023 by Steve Thorpe
Pastor Al and his office manager Geneva are the best! They are kind, knowledgeable, honest, professional, reliable and prompt. My 2011 Camry looks brand new! I highly recommend this excellent Durham business!Service: Body & Trim
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July 2023 by Molly Cartwright
Really helpful and friendly folks!!
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June 2023 by Susan Clifton
The owner is a wonderful Christian man who really helped us out. Highly recommend their work.
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May 2023 by Etan Zeller MacLean
I cannot imagine there is a better body shop than this one. Pastor Al was extremely kind, walking me through all the steps to my repair as well as the exact part costs and time frames. His price was fairer than all the other body shops had quoted, and he finished the job a week before expected. The job itself was impeccable, making it hard to believe that Pastor Al can even make a profit. I've recommended him to all my friends even before they need car repair just because I want to support him, his business, and his honest work. Don't even bother looking anywhere else in the triangle.Service: Body & Trim
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March 2023 by Anthony Whitaker
Pastor al does a amazing job my car come back looking and working better than when I took it there he doesn't mess around
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November 2022 by Arnold Hamm
I was in a minor accident with my wife's dream car. I searched the Triangle high and low for a repair shop that could do the job, and was referred to Pastor Al. After meeting with Pastor Al, we came away with a feeling of confidence. Pastor Al is fair, doesn't over-promise, and goes out of his way to do his best. Pastor Al is a pillar of integrity and honesty; one can't help but love him.We were extremely pleased with the craftsmanship and pains his crew took to get it right. I hope we never need him again, but if we do, we won't hesitate to let him do the job.Service: Body & Trim
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October 2022 by antonio g.
You get one time to make a first-time impression. With the rude receptionist over the phone, I would not recommend this place. If my first introduction is horrible, image their body of work.
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September 2022 by Justin Yung
Done on-time and for the amount estimated. Good work. I had compared Act's quote with another Body shop and they were signficantly less.Service: Painting
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August 2022 by Andy Ju
I bought an older, used Lexus SUV (2010) with a vague accident history. While exiting out of a Duke parking lot, I bumped into a pole causing the entire bumper to fall off. This was my first car, but I've grown up listening to enough of NPR's "Car Talk" to know that replacing a bumper wouldn't be a cheap fix.I reached out to my go-to auto shop and they referred me to their recommended collision center. As I scrolled through this collision center's reviews, I found a recurring theme, "this place does a great job, but there's another place in town that does it better and at a much more affordable price". That place was none other than Act's Paint & Body Shop.Pastor Al and Geneva are outstanding individuals who were a joy to work with. Geneva was incredibly patient and kind. She helped accommodate for my work schedule and delivered the initial quote and subsequent updates in a very prompt manner. When I first met Pastor Al, I felt like he'd known me for a lifetime. He's a no-nonsense man with a sharp wit. I was in and out of the shop in less than 10 minutes, and a quote was in my inbox in under an hour. The quote was incredibly fair, given the type of car I owned, and the repair time was very reasonable.Pastor Al and Geneva exemplify what Christian businesses owners should strive for. Given the quality of their repairs, I know Pastor Al could be a much wealthier man simply by charging at the level of corporate collision centers, but it's clear he and Geneva value something much greater: relationships—the heavenly currency. They treat their customers as friends and family, not seeking to extract the greatest profit. Many business, across the spectrum, will say they value their customers, but very few put their money where their mouth is the way Pastor Al and Geneva do.My bumper looks fantastic now and my wallet, albeit a bit lighter, is grateful. Thank you for fixing my bumper and more than that, thank you for being a role model for what a Christian business should look like! For prospective customers, if you're suffering from decision fatigue and are unsure where to get your car done, take this as a sign to choose Act's!Service: Body & Trim
