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December 2023 by Ashley Peppriell
I would NOT recommend Ashley furniture or buy more from them. I went into the store expecting the same price for a dresser listed online: $360. But in the store, it's $450. I was really surprised at that and thought I was maybe mistaken, so I asked the salesperson to do a price comparison...and I was correct that the price online was lower by $90 for the exact same item. I had an 20% coupon that was usable “in store only,” which I realized then was just a trick to get me in the store but there is not a discount at all (I.e., 20% of the $450 store price is the same as the $360 online price). But, the difference was made up in taxes and delivery fees so I still spent $450. How is it legal to have two different prices for the same item sold from the same company??I would have given 1 star, but the employee who helped me, Raven, was super kind and professional. She was new, so her manager was helping out with the transaction, and that went smoothly. The employees were super nice, I’m just frustrated with the company and will be less likely to purchase furniture from Ashley in the future because of my experience with the price difference online and in store.
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November 2023 by Jagdish Vispute
Excellent Experience at Ashley Furniture Store !!!!I had an excellent experience at Ashley Furniture Store! The store offers a fantastic selection of furniture, and I was truly impressed.I had the pleasure of being assisted by Miss Ravon, and I must say she provided exceptional service. She not only presented me with a wide range of options but also guided me expertly through the various stock and offers available.Overall, it was a delightful shopping experience, and I highly recommend Ashley Furniture Store to anyone in search of quality furniture and outstanding customer service.
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November 2023 by Bre Buckholz
So excited to finally have a new sectional couch after 15 years! Mike was great and really helped us with finding the perfect couch and deal that fit our budget & needs. We will definitely be back for our future needs.
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November 2023 by Kelli Underwood
Mike had incredible patience, as we met with him three times before making a decision on new furniture. Mike was fantastic! He is knowledgeable, professional, honest and funny! What more could you ask for?!
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November 2023 by Jessica Nguyen
Larry French was a wonderful help during our journey to find a couch! As first time home owners, we want to make sure we make our house as comfortable as possible. Larry was quick, patient, kind, and extremely helpful doesn’t even cut it! He worked with us to fit our price range but also to make sure we truly found the couch we loved. Larry is the BEST!
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November 2023 by Eden Negash
Myself walked in Ashley store 10/30/23 for the first time with my sister and we received warm greeting by Maria, that makes us comfortable to ask what we were looking for, Maria took her time to show us what they have with detailed explanations. What amazes us , her passion, patience and knowledge . I have been so many retail stores but never meet anyone like Maria. So happy we got what we’re looking for by the help of Maria! We highly recommend!Thank you !
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September 2023 by Jennifer Powell
Maria was fantastic during our shopping experience today. She gave us space to look but offered suggestions as well.! We look forward to completing our bedroom w/ this beautiful media cabinet!
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September 2023 by Illiyah Edwards
I have visited this particular location a few times. The staff is ALWAYS very pleasant, and I am always able to catch a deal. My most recent I had the pleasure of being helped by Jon. He was so patient, calm, and hospitable. Definitely recommend stopping by!
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September 2023 by kimberly Koehn
Mike was great! He spent several hours with us to help us decide on the right couch and wasn’t at all pushy. As requested, he also took the time to show and educate us on some mattresses when he knew we had no intention to also purchase a mattress at the time.
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August 2023 by Paula Pugh-Parker
Maria was great in assisting me pick out the PERFECT sectional! I greatly appreciate her service and added perk ?! If I ever need more furniture I will seek her (Ashley Furniture) out.
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July 2023 by A B
I like to be able to wander around by myself and they backed off and let me do that. But when I had questions or needed to know about my options, Mike was on top of it and made my purchase experience pleasant. He knew about an available discount on my chosen furniture that saved me a ton. Looking forward to my delivery so I can enjoy my new chairs. I only wish I didn’t have to wait 4 weeks this time (I’ve had faster delivery from Ashley online in the past on other items).
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July 2023 by Thomas G.
I purchased a lift recliner chair from the Fayetteville Road Durham in Feb 2022. I also purchased a 5 year extended warranty covering all repairs/parts/labor for $200. In June 2023, the remote on the chair broke. The warranty company sent a rep out to look at the chair. The remote was broken. He ordered a new part. He said it would arrive in 2-6 weeks. After 6 weeks, nothing. I called the warranty company today and the part could take 16 weeks. So the warranty is worthless. I can't use the chair. I'm recovering from hip surgery. Do not buy from this store. The warranty isn't actionable.
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July 2023 by vanessa
My experience at Ashley furniture Store was spectacular! Mike and Daniel were so helpful when it came to finding exactly I wanted. They were so patient with me when I would change my mind on something else. I left the store with more then I thought I would come out with. I found beautiful white dining table that will fix perfectly with my home decor. I am in love with it. I’m so happy I came here to shop for furniture. Thank you guys so much!
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July 2023 by RobertsMom NC
Helpful staff that doesn’t make you feel like you’re being stalked. The amount of varied items is helpful. The staff member that assisted us pointed out that when we see a a furnishing set in a certain color they always have a piece in the other color it comes in as part of the display. I had never noticed that until she pointed it out.
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June 2023 by Sarouse Dz
I had the pleasure of working with Mike at Ashley Furniture when I was looking for a new sofa. From the moment I walked into the store, he greeted me with a warm smile and made me feel like a valued customer. He took the time to understand my needs and preferences, and recommended several options that would fit my budget and style.Throughout the process, Mike was incredibly knowledgeable about the products and was able to answer all of my questions. He was patient, never pushy, and always had my best interests in mind. I never felt rushed or pressured to make a purchase, which was a refreshing change from other furniture shopping experiences I've had in the past.When I finally found the perfect sofa, Mike helped me complete the purchase quickly and efficiently. He even offered to arrange for delivery and set-up, which made the entire process seamless and stress-free.Overall, I highly recommend working with Mike at Ashley Furniture. He is an expert salesperson who truly cares about his customers and goes above and beyond to ensure their satisfaction.
