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March 2024 by Jazzy Lee
This location got me in a car last minute, when the location in chapel hill let me down. They even reserved 1 of of the 2 jeeps they had in as little as 1 hour. So grateful for this location or I would've been in a serious bind! They were curtious and very friendly, as well.
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February 2024 by Ben M
Absolutely would not rent from this location.This site is clearly mismanaged.The customer service rep argued about the gas level *before* leaving the parking lot, then attempted to overcharge me for the gas when returning the vehicle.A different customer service representative was rude and confrontational.
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February 2024 by Chase Martin
Great prices. Car is always good, and pick up drop off never takes more than about 10 minutes. We live close by so we have used this location several times with no issues.
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January 2024 by Jonathan Van Dongen
I reserved a car for a holiday trip 3 weeks in advance. When I arrived the morning of our reservation, the manager said they had only requested the cars the day prior and they did not have *any* cars available. They were very accommodating about granting a refund, but it was exceedingly tedious in trying to figure out why they didn’t have a car for us despite our early reservation.
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December 2023 by Judd Dunham
Had a great experience this last Sunday. Avis had reserved my car for the mall location in Raleigh, I arrived and was met by a smug employee named Meeka. She rudely told me no cars were available and after a nightmare experience with Avis customer service I was directed to the Durham location.I was met with kindness, knowledge, and most importantly a car.Everything went very smoothly!
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December 2023 by Abdul Synar
I am utterly disgusted by the experience I had at Avi's in Durham. After being assured a 2018 Toyota Camry rental, they retracted their promise and left us high and dry. The employees behavior was the cherry on top - his laughter in response to our situation was nothing short of insulting. This wasn't just poor customer service; it was a blatant display of disrespect. I am appalled and will ensure everyone I know hears about this disgraceful experience.
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December 2023 by Andriy Kohut
Best experience i've had in almost last 15 years. Quick check in/out, friendly personnel, clean and nice car.
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December 2023 by hobobumscruff
Don't reserve any cars online from these people. Ubered 20 minutes from the airport to get here just to have them tell me that there's actually no cars available until another 2 hours. Now I'm here in a random plaza trying to fix the mistake of choosing these people. Save yourself the pain and avoid these people at all costs! 0 stars if I could.
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October 2023 by Dj Pdogg
I have been using this Avis location for at least 8 years. I rent frequently sometimes multiple times per week for my business. They have taken great care of me over the years and this is why I have stayed with them and will continue to use them.
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October 2023 by Dennis Cook
Do not rent from this avis. It is worth it to take the bus from RDU airport and use a true professional Avis not a locally oned one. From trying to hide damages on pick up, assuming they were going to try and charge me to not telling me the drop off time was different from the contract I agree to only to charge an extra day. Very shady avis they will not have my business in the future.Also I hope the person in front of me reviews as well but I want to add this. The care he rented was only at 3/4 gas and the associate told him to stop and put 20 to 30 dollars in every now and then. As someone who has rented cars from more than 25 avis rental facilities I have never had this happen. Same associate was also very rude to this customer asking him if he knew what a quarter marker is on the gas gage. Very unprofessional.
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August 2023 by Dr. Ethel Taylor
The personnel was friendly, helpful and kind. The car was really nice.
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August 2023 by hackney Birch
AWESOME TEAM AT AVIS GUESS RD. DURHAM NC! ALWAYS DISPLAYS A KIND AND EAGER TO HELP ATTITUDE! CUSTOMER SERVICE AT ITS BEST!
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July 2023 by Susan Simmons
Always a friendly staff. In and out as quick as possible.I have changed my rating for them because they tried to stick me with the damage that was on the vehicle prior to me renting. We walked around the vehicle on rental day, the damages were noted on the vehicle damage report, and I received my copy. Lucky for me, on the day that I turned in my vehicle, I wasn't one of those that decided to just turn in my key without doing another vehicle inspection. After the second inspection, I requested to keep the copy of the damage report. Six months later, I received a phone call from a collection agency saying that I owed them money for the damages to the car. I explained to the collection agency that I did not cause the damage, that the damages were there prior to my rental, and that I still had the damage report that I could share with them. It was shared, they said that they would drop it with the proof, and I have not heard back from them.*Word of advice...always complete a turn-in inspection and keep the damage report.*
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July 2023 by Omar Mohiuddin
This Avis location has always helped us out tremendously and the staff is very pleasant to work with, I will definitely be renting from here whenever I'm in Durham.
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July 2023 by E B
The service was great and the vehicle was great. Good prices. Will rent again.
