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November 2023 by James L.
This auto service is very nice and friendly and their auto repair skill is professional, we do all the repairs in this store, we trust them and their skills too.
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November 2023 by Michael Medbury
I have had a wonderful experience with Igor at AW. He is extremely knowlegable, extremely honest, and just a great mechanic. Igor has gone above the call of duty for me in my car repair needs. He has also been a valuable source of information about my Honda, which is only one of his specialties. I highly recommend Igor for all your auto repair jobs.
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September 2023 by Sara Earle
Honest, trustworthy! I don't really know anything about cars but I feel really confident with this place and would recommend it to anyone. So glad to have done business here!!
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September 2023 by Michael Kraus
I live a short walk from a couple of highly rated auto repair shops in Durham. They are extremely convenient for me and I have used them both for years. However, I always felt like the prices were high, and communication wasn't great (completing work when I had specifically asked for a quote before beginning work, work taking much longer than indicated, etc.) AW's is 7 miles from where I live, and requires me to coordinate a ride back if I leave the car to be repaired. Despite this, I won't take my car anywhere else. A while back, I needed extensive repair to a suspension system, and AW's quote was about 25% less than the other two I checked. This is the first shop that I fully trust. They are both competent and honest. I always get the sense that the shop is trying to get the needed work done for the smallest charge possible. Something else I greatly appreciate is that unlike other shops that seem to hire someone specifically to answer the phone and schedule appointments, everyone who has answered the phone at AW's, has been very knowledgeable and at times have even given me ideas to try to see if I can fix the problem myself. I have gotten the sense that AW is looking to build life long customers. Well, I don't plan on taking my cars anywhere else!
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September 2023 by Yadagiri Rudroji
Martin is very good and took care of my Tyre puncture quickly and fixed , thank you !!
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August 2023 by OffWhite Mami
Owner/Boss was hella rude and mean for no reason . I literally pulled up and parked in front of one of the bays . The man came and started yelling at me , telling me to park in a parking space and why would I park there , etc! He was really aggressive and talked to me like I was stupid . Mind you there was no car in the bay , so I wasn’t blocking anyone and there’s almost nowhere to park cuz it’s so small and the spaces have no lines . So I didn’t know what was and wasn’t a parking space. I just wanted to ask a question about a tire . He definitely could’ve just asked me to move politely instead of walking up on my car yelling. I apologized and said I wasn’t sure where to park and he just kept telling me to leave . All I wanted was a tire ….
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July 2023 by Courtney D.
Owner/Boss was hella rude and mean for no reason . I literally pulled up and parked in front of one of the bays . The man came and started yelling at me , telling me to park in a parking space and why would I park there , etc! He was really aggressive and talked to me like I was stupid . Mind you there was no car in the bay , so I wasn't blocking anyone and there's almost nowhere to park cuz it's so small, random cars everywhere and the spaces have no lines . So I didn't know what was/wasn't a parking space. I just wanted to ask a question about a tire . He definitely could've just asked me to move politely instead of walking up on my car yelling. I apologized and said I wasn't sure where to park and he just kept yelling and started telling me to leave . All I wanted was a tire ....
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June 2023 by Paul Tollefsrud
Igor and his team are the best. They do great work at a very fair price. They are very dependable and after having several things on both cars fixed I really trust them. 5 stars all the way.Services: Air & cabin filter replacement
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June 2023 by Dmitry A
I like this place. Igor is a good mechanic and also a nice person! Reasonable price for the service!
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April 2023 by suzie que
They take good care of our cars from simple oil changes to some minor work we have needed done and at reasonable prices. After stopping using our dealership service, we went to a few places before we found AW. The folks here are very friendly, I am a super fan of Igor!
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April 2023 by michael rollie
Like this place, but did not like owner telling me they could repair my car if I brought it in right then. When got there he said would have to do a pressure test on it. So I said ok but someone came in for an oil change and they said I would have to wait. Would not mind if I came in after the other customer. I also own a business customer service is our top priority. I think it should be every business priority, but we know that is very hard to find.
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March 2023 by Yori Z.
The owner is extremely rude. His tone is absolutely insane. The way he speaks especially after he found out that I left a bad review was hilarious. I worked in customer service my entire life. Also being a supervisor at multiple positions, I was absolutely shocked with his response. The proper way to handle a customer that has been let down by our company is finding a way to remedy the situation not saying "I don't care. Do you think I care about one customer but I have hundreds that have left amazing reviews?". My mind was absolutely blown.
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March 2023 by Meghan Edwards
I absolutely love this place. Been going there for about two years and I feel like they have always been honest and fair with me. Igor and the rest of the team are so accommodating and they know what they’re talking about, I would really recommend them to anyone, especially ladies who are scared of getting scammed, like I was. You can trust these guys and know you’re getting the best price.Service: General repairs & maintenance
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February 2023 by Sarah Wood
They are great! I had been to a few shops prior that have given me some outrageous quotes for a job, and also told me I needed parts I knew I didn't need. The folks at AW were honest, and Igor (my guy!!) was so helpful throughout the process. There were some part backorders and issues getting the right ones, but Igor handled everything and kept me updated along the way. He was also thorough about letting me know what he thought the issues were and explaining everything. After I got my car back, Igor called a few days later to check in on how the car was running. Cannot recommend enough, especially because at the other shops I tried I felt like I was being taken advantage of as a young woman, assuming I don't know what I'm talking about when it comes to my car. My go-to spot from now on! :)
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February 2023 by Devin Cornell
I can't recommend this place enough. I've been here probably 10+ times and everyone I've worked with has been really nice, and, more importantly, honest about my options and the choices available given the situation of the vehicle. They sometimes even recommend other places to get equipment if they think it could save you some money. I've been to other high-rated auto shops in the area, but I trust these folks the most.
