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February 2024 by Oke A.
Efficient and polite. That was my experience. Helped deposit a relatively large deposit safely.
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February 2024 by V Reeves Tattoo
Angel and Jamie were absolutely amazing, and so helpful with setting up my business bank account and merchant services!
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January 2024 by Calin Vasilescu
very nice people with common sense and helpers
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September 2023 by Brilly Desai
Roberto is super nice. He is so kind and takes you through everything to make sure you pick what’s best for you. I felt at home.
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August 2023 by Bryan Cruz
It's a 50 50 chance that I won't be able to make a cash deposit.
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August 2023 by Carol G.
Deposited a check made out to me from my credit union account-teller tells me there won't be a hold (he says he's a MANAGER), then after banking hours I get an email saying it's being held from 8/17-8/28/23!! Ridiculous, both institutions are in Durham, nc-a phone call would verify the funds will transfer!!BOA will never get another penny from me!! Too many other choices out there, and Arturo was so unpleasant!!
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July 2023 by Yeu Tong Cheng
The customer service is great, people are very friendly
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April 2023 by Crystal D.
The Teller was rude and answered my questions with questions. I felt as though they were treating me like a criminal of some sort. I was very uncomfortable at this branch. She held my ID for an unusual long time punching the numbers in the computer. It was a scary scene in there. She also didn't tell me there would be a $5 service fee for my $20 withdrawal. This branch deserves 0 stars.
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February 2023 by Kevin Kostuik
It feels like they don't want your business here. Exceptionally poor customer service experience today. My recommendation is to try another branch, or another bank entirely.
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January 2023 by Christopher B.
Slowest service in history. They almost seem to get a kick out of watching the line grow, as they go through 1 person every 15 minutes, with two teller windows open - if you're lucky. Staff, however, there's no shortage off - but they seem to put more emphasis on walking around and looking important, than taking care of their "valuable" (is that what they robot says when you call and are in hold for a few hours....?) customers.
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November 2022 by Mehmet Bilen
We came to this branch because it would be my 5 year old daughters first bank experience, we waited 30 minutes to give her coins from piggy bank and then open a bank account but they said they wouldnt accept the coins we needed paper rolls. We said yes we will put them in the rolls in the bank and come back to teller and he rudely said we would have to wait another 40 mins in line to give the roll back to the same guy. I have a lot of business and accounts with boa but today they are over for me.
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September 2022 by Han Stw
Severely understaffed. Waited in line for 20 minutes before I decided to just leave (no service) and the line only moved once. Same thing happened in the previous week. The line even went outside the building. Went out and tried the drive through banking. Well it was closed (why have a drive through if no one is staffing it). Unacceptable and a sign that this BoA does not appreciate their customer’s time. I feel bad for the staff and hope they are getting raises and new colleagues soon. And no, I won’t reach out to contact another poor social media staff to report this- if the manager or “leadership team” cares enough, they should be the one reaching out to affected customers
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August 2022 by Han Setiawan (Han)
Severely understaffed. Waited in line for 20 minutes before I decided to just leave (no service) and the line only moved once. Same thing happened in the previous week. The line even went outside the building. Went out and tried the drive through banking. Well it was closed (why have a drive through if no one is staffing it). Unacceptable and a sign that this BoA does not appreciate their customer’s time. I feel bad for the staff and hope they are getting raises and new colleagues soon. And no, I won’t reach out to contact another poor social media staff to report this- if the manager or “leadership team” cares enough, they should be the one reaching out to affected customers
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August 2022 by Linda Davis
Many BOA closing locally including ATM's.30 minute wait to teller inside,30 people behind me.Inside ATM not functioning.Horrible experience.Unacceptable with poor communication.Contacted telephone customer service filing complaint.
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August 2022 by Tiffany
Got my debit and credit card successfully, but should’ve asked for some starters check
