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August 2023 by Mark Deer
There’s only one cashier on a Friday during lunch hours. There’s a man who greets every person but can’t assist with anything. It probably makes more sense to have him or someone else being able to do tasks rather than greet. The lady who helped me was very nice and efficient.
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August 2023 by Michael Sullivan
Their hours are abysmal. They randomly change their hours. They randomly changed their opening days.
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May 2023 by Rhonda Cagle
I love B. O. A @UNIVERSITY ROAD & SHANNON ROAD, THE EMPLOYEES ARE DELIGHTFUL ?AS I READ THE REVIEWS ALL I CAN SAY IS (IF IN FACT SOME OF THESE REVIEWS ARE TRUE, THEN WHY WOULD YOU KEEP BANKING HERE, AND FURTHER MORE:;:; YOU GET WHAT YOU GIVE, NOT SAYING SXXT DONT HAPPEN BUT SOME OF THESE REVIEWS ARE SIMPLE RIDICULOUS, I WANT TO KNOW WHY BULLET PROVE GLASS OFFENDS ANYONE!!!!! PERSONALLY I SAY , PUT MORE SECURITY FOR BANK& EMPLOYEES, I HAVE THE UPMOST RESPECT FOR ALL B. O. A. EMPLOYEES @UNIVERSITY&SHANNON ROAD, MUCH LOVE, YOU ALL ARE BLESSINGS ????????????
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February 2023 by Truck Tek
Deposit a check there and couldn’t find me it for what ever reason.And said I will ge Rut back in mail in 5 days but it’s been 2 weeks and haven’t been told about it
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June 2022 by D Ryan Anderson
We needed to access our safety deposit box to obtain the title to our car for a sale. We called to find out the location was CLOSED! No notifications. Nothing. We called and waited on hold for 15 minutes but the only thing they can do is send an email to a department that will respond in 24 hours. 48 hours later, no response. I called again, another 20 minutes, they send another email. Still no idea how we are going to access the box and contents. The buyer canceled the sale due to this issue. I am switching to a local bank that has actual customer service.
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June 2022 by Jesse Summers
I have a safe deposit box here, but they closed this branch, so now I can’t get access to it. There’s an email address that no one responds to and a phone number that no one answers. I can’t get my stuff. I’m dumbfounded.Edit: in response to this review, I heard from B of A, who told me to tweet at them for help, and, eventually that worked. I mean, it worked in the sense that I finally got access to the box, after way too much effort. It’s still one of the worst customer service experiences I’ve ever had.
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May 2022 by Autumn Arenas
I've called well over 100 times over 3 days and they didn't pick up even once
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November 2021 by Kathleen Lenehan
Staff are friendly, helpful, and knowledgeable. What I especially like is if someone doesn't know the answer to my question they are very willing to check with another person rather than risk giving me an incorrect answer.
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November 2021 by Jose Garcia
If dollar tree were a bank it would be bank of America. god bless wellsfargo
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September 2021 by Ronnie Sadoski
One o'clock Tuesday afternoon bank is not open
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June 2021 by L G
Easy 5 stars from me. I worked with Paul to make an amendment to my account and he made it very easy to do so. Greeted as we walked in and the manager checked us in early as we were a little early to our appointment. Beautiful location with multiple ATMS. Overall I’m thoroughly impressed with this location and it will, more then likely be the location I always visit.
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February 2021 by Colleen Barrett
Thank you Ms. Lana for all your help today. You were amazing and so very patient with us. My husband and I greatly appreciate it.
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February 2021 by Bonnie B.
I needed to wire transfer of a large amount of money and was uncomfortable doing it myself so I went to the BoA office on Shannon Rd. The whole team was friendly and helpful. Lana explained the process thoroughly as she went through it to be sure I knew what and why things were done the way they were. Thank you, Lana! I am relieved that the money was transferred successfully.
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November 2020 by Ting .W
I made an appointment at the counter and when day came they said there is no appointment at my name. Ridiculous.
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November 2020 by Veronica
They have 3 atms never waited long
