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April 2024 by kai gaming
This place is bananas!! Love it here and Lady D always works with me! Lady D give best customer service the goods discounts and she treats me very well slide through Monday through Sunday anytime and she will help u out ???
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February 2024 by joyce kuhn
Very helpful personal banker...and staff!
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March 2023 by Brooks Adcock
New brand (was BB&T). Same incompetence. That said, with the new brand there has been a modest attempt by them to figure out this "internet" thing.
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November 2022 by Donald Sanders
Convenient location, friendly staff, but they don't answer their phones or return call for clients - very irritating.
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August 2022 by Jomal Hayes
Establishment is unkind. They do not practice the same customer service skills. Went to cash a check and they drilled me like a criminal before cashing the check. Very displeased with service .
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May 2021 by Tim Cooke
This branchs management has abysmal customer service and loan acquisition for its customers. The manager Tizzo very detached with careless attitude. I have A+ credit and well established. I found trying to get a simple car loan under 15k very very difficult and a extensive process as if i were trying to get a mortgage loan, seemed like a million hoops to jump through. DON'T WASTE YOUR TIME and a credit ding dealing with BB&T. If you are a member of any credit unions. Please go there first because the terms and intrest rates are much better and they are geared to help theirs customers with financial goals. BB&T IS A JOKE and a complete waste of your time. I have spoken to other members who feel the same way.
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November 2020 by Carol Mitchell
I want to appreciate Siara. She was very helpful today. She listened to my questions and gave me the help I needed. Thank you
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May 2020 by Vanessa T
I called because I know due to COVID-19 we can not come in. I spoke with Sandra and she refused to help me in anyway and persistently attempted to deflect me to use online or just call someone else. How are you working a job you simply refuse to do is beyond me. How are you working a job that you can barely effectively communicate in professionally? That is also baffling. I hope someone sees this review and takes it serious enough to speak with Sandra and review our phone call if it was recorded today. Many people are facing hardships right now and IF you still have a job that is paying you then you should be doing everything you can to do your job. Because if I can just go online or to someone else you can just go home.
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September 2019 by Steven Tadus
This BB&T branch is great because of 2 people; Justin and Sandra. That Sandra is top-notch
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April 2019 by Peter Tychostup
Very helpful staff. Very knowledgeable. Everyone I speak with here is very knowledgeable. The only restraint is some of their corporate rates on cards and such
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August 2018 by Eyan McFarland
Very pleased with the customer service here. I have never had a bad experience here at all. The BB&T on 351 S Churton St us another story. Please don't waste your time going to that one.
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April 2018 by Alissa Smith
Their service is okay. The one star is because their atm is so frequently out of service. I do most of my banking online and through atm and am usually unable to go inside because of my work hours. It is extremely inconvenient to have your bank's atm hardly ever working.
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September 2017 by Shelby Matlock
I want to mention Donna Rose for being the most helpful branch manager I have ever met. She has gone above and beyond helping me get all the checks and wire transfers together so I can buy my first home. She is extremely friendly and it is apparent that takes her job and her clients seriously. This is why I love BB&T so much!
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June 2016 by Henry van pala
Friendly staff and good location!
