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December 2023 by Aniya P.
When I first moved I use to come here often but i hadnt been in a few months. The staff knows me so when i went this past Saturday to purchase a wig i asked for a free part straight black one. I had to run out of the store to use the restroom my significant other paid for my item we left. Now fast forward to Sunday Christmas eve im installing my wig and the box and tag matches up yet there is no free part!!! I had to wear the wig anyways since its a Christmas party. Today Tuesday December 26 i called thinking hmm since they know me maybe they will atleast help me out with this issue but no since i wore the wig theres nothing they can do even though its clearly a different damn wig in the box. I couldnt return it Sunday since they were closed and i had a party to attend that day so i had to wear it. You guys couldve atleast said we will give a discount on your next wig or something but no all i get is theres nothing we can do so now you will be losing a great customer. Ladies make sure you check whats in your wig boxes when purchasing from Beauty Smart.
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July 2023 by Michelle Kelly
I relocated to NC and have been looking for a beauty supply store in Durham. They were very nice and helpful to me. I will definitely return for my hair care needs.
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July 2023 by Soraya B.
I recently shopped at this location for my hair bundles and more on this particular day I went in search for 18' inches was told by the manager/supervisor we're out of 18' inches all of a sudden when I asked a different sales person for assistance behind the counter 18'inches showed up at the very top of the pile WOW!!! Why lie!!!! Taking my money to a different beauty supply store all together!!!
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June 2023 by Anige Ramirez
Owner is love, Super friendly down to earth staff. They have what you need. Prices are fair compared to other shops I've been to.
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May 2023 by Tanya Rumley
The service is very good and I like the store it's clean good environment and the employees are very nice
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May 2023 by Crys M
Love the owners, they’re so friendly!
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March 2023 by Malachi Smith
They up charge you crazy on everything. Spent $16 on a $7 bottle of conditioner didn’t even know it.
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February 2023 by Barbara Obudho
My first at the store so I was surprised to see that they had a good selection of wigs and products . Great customer service. The lady helped me found the perfect wig! I will definitely shop there again.
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January 2023 by Janet H.
I'm visiting Durham from Illinois. Shopped here for the first time. Staff was very friendly and helped me find exactly what I came in to purchase. I will definitely shop here again!!!
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December 2022 by Priscilla D.
Staff was very friendly and knowledgeable. Assisted me when I needed help. Great selection of beauty supply items, hair products, wigs, clip in hair extensions, makeup, etc. that are all competitively priced. Will definitely be shopping here again.
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November 2022 by shante mcneill
Good selection but Really pricey and the owner or worker idk he was rude. Definitely won't be coming back.
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July 2022 by Regina Ingram
They were very helpful in helping me find what I was looking for and they were very polite.
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June 2022 by Chelsea Reid
Real scammers. I read the reviews before going here and they weren’t lying. If you need something from this store, just avoid it. Many things don’t have stickers on them and they just make up prices. I went to buy some water wave hair and the price on the pack said $9.99. While it wasn’t on the pack I got, it was on the pack beside it. She scanned the pack I had and it wasn’t even in the system. Came up as $0… weird but ok. I said I was going to go get the other pack because I knew where it was at but she quickly stopped me because she said “it should be 7.99 or 9.99 lemme check” and I said “it should be $9.99.”Why did this lady come back and say the pack was $12.99? Now I paid it because I was tired and didn’t feel arguing or going back and forth about it, plus I also wanted to see if the lady at the register was going to be truthful and she wasn’t. But I most definitely won’t be shopping from here anymore. They really don’t have too much of a good selection of products anyways. Better to save the extra coins you lose from the scammers to put in your gas tank and drive to Beauty World or somewhere else where everything has a price on it!
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June 2022 by Denise McIntosh
Very pricey. Watch items that are not priced, they will change it verbally with each visit or request.
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June 2022 by Denise R.M.
My favorite local hair store for 18years❤
