-
March 2025 by Logan Schaedig
Pre ordered a phone, then they canceled it. The original deal couldn't be honored and I sat there for an hour just for them to take the $200 gift card back that was a pre order bonus.
-
March 2025 by Dennis Voss
Good service, knowledgeable people.
-
March 2025 by J Lee
I had a frustrating experience at Best Buy Store #1051. On January 16, 2025, a sales associate helped me purchase a portable stove online, assuring me that I could return it if it didn’t meet my needs—but never mentioned the strict 15-day return policy. Since I wasn’t wearing my reading glasses, I couldn’t read the receipt carefully at the time and relied on his word.
The stove took 10 days to arrive, and when I used it for the first time on February 7, I found it too slow and ineffective for my cooking classes. I went to return it on February 8, only to be told that the return window had passed and that Best Buy refused to offer a refund, exchange, or even store credit.
As a longtime loyal customer, I expected better service and transparency. It’s disappointing that the sales associate’s assurance did not match Best Buy’s policy, leaving me feeling misled. A clear return policy should be communicated upfront, especially for senior customers like myself.
I hope Best Buy reconsiders its rigid policies and improves customer communication to prevent similar experiences for others.
Update (Feb 11, 2025): Best Buy responded to my review, asking me to message them on Facebook, Twitter, or Instagram. However, I do not have accounts on these platforms. So, I had no choice but to call their customer service.
With my limited English, I struggled through the call, only to be told that I needed to contact the manufacturer myself for a return or exchange. I repeatedly explained that I am a 60-year-old living alone and do not understand English well enough to handle phone calls, but they still refused to assist me directly.
This has been a frustrating and disappointing experience. I trusted Best Buy, but their lack of support has left me feeling helpless.
I expected better customer service from a company like Best Buy.
-
February 2025 by Dabney Grinnan
These people are OK to buy stuff from but try returning anything or coming to customer service. There is routinely just one person behind the desk and a line and it’s very frustrating. It feels like they’re happy to take my money but not so interested in helping me if it doesn’t work out.
-
February 2025 by Robert Long Jr
This review is about what Best Buy sells, the Remarkable 2. I have a case on it and dropped it one time from 2 ft high and now the power button is jammed in and it doesn’t work. One drop, with a case on. Best Buy response is good luck with Remarkables warranty, which doesn’t exist. lol there is one button on this device and it jams if you drop it slightly. Buy from Facebook marketplace at a discounted rate because buying from Best Buy gets you nothing.
-
February 2025 by Alvin Newsome
Great information received on products
-
January 2025 by Alan King
Had to chase down someone to help me. Ask if they carried mobile wifi fi device. She said she would be right back and then I heard her ask someone what that was. Then came back and said best buy didn't sell them. I had just looked on the internet right before I went in store and they are on your website. Piss poor service and product knowledge. I was however polite. Just said thank you and left. Found product elsewhere.
-
January 2025 by Hal Sandick
Nice staff
-
January 2025 by Garrett Kipps (Gk2011)
Best Buy. The place that wants you to buy a 4k TV with no 4k movies for purchase. Sign up for streaming services to not enjoy the full quality that your TV can output.
-
January 2025 by Elizabeth Bristow
I came to this location back in November to view appliances and since the total price of the appliances were over my budget. I decided to apply for a Best Buy credit card based off of the advice of one of the store employees. I was not informed at that time of the card having an annual $59 fee. Whenever I randomly decided to check my credit karma. I noticed that there was a charge for $59. So, I called the bank and they informed me that, the charge was an annual fee. So, I ended up canceling the credit card. Because, I was misinformed whenever I was inside the store. Employees should be knowledgeable of this stuff!
-
January 2025 by Jennifer Jones Shults
Easy to order in the online platform and appreciate they had the Tesla charger in stock. But the Pickup desk had no one at it for 10 minutes despite a line. Once someone got to the desk, line moved quickly.
-
January 2025 by Casselle & Everette McKoy
I’d give them zero stars if I could. I come in today at 12:40pm for my appointment. I sit down at the Genius Bar and it’s currently 1:07pm and they’ve not said a word to me. They’ve helped everyone else though. I’ll never spend another dime of my money on this store.
-
December 2024 by George Boykin
Everything needed for electronics
-
November 2024 by Wagner Correa Ramos
Lots of variety, attentive sellers, prices have been better.
-
November 2024 by Sendy Jaro
Good service
