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November 2023 by Mike A.
Went in for a sale and 24mo extended 0%apr same as cash deal. Purchased a couch on a new credit card. Well month one rolls around and I'm charged interest.Turns out I was put on a normal credit plan. Well, since big lots credit card company is third party the customer service for the credit card didn't care. Told me to get paperwork from the store. I call the store and they are confused and have to call the credit card company themselves.The store calls me back and says they need to do a return in store with a receipt and they would resell me the couch.But here's the catch, the extended 0%apr is no longer available.I go through with it because I don't want interest.Well this month comes and I'm hit with interest again........I'm pulling savings. Paying it off, canceling my card and never buying furniture at big lots again. It's ashame. Pretty nice couch. Just the worst internal systems and customer service.
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November 2023 by Kimberly Clark
Was looking for storage totes, found what I was looking for, but no lids matched or fit. The cashier who checked me out had the best customer service. I believe his name was Elijah.
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November 2023 by LDC
This store has so much to offer. Love the location and so many different items to buy with great prices. I just enjoy walking in this store and looking at what I'll buy. And it's usually quiet inside. But this is best, Big Lot's I've been inside. Friendly professional customer service.
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November 2023 by Mark Burchard
I hadn't been to a Big Lots in years. In the meantime both Walmart and Target have been going steadily downhill. Big Lots has improved if anything.
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September 2023 by Biichle
Great sales, especially for furniture. Only reason for 4 stars was because I had to call the number for in house delivery to be set up, when it should be handled by big lots itself. Other than that nitpick, they are some really good choices for furniture. Big lots did buy broyhill and I think construction is now outsourced but it's good for college students.
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September 2023 by Miranda Pejera
It's a very big and clean store with a lot of selection. It does seem like the focus is a lot more on furniture than other things but overall it's well stocked and a lot better than the location on highway 55.
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September 2023 by Stephen Wood
Purchased an item about a year or so ago. Talked to assistant manager about the warranty we purchased was very helpful and seemed concerned. Was promised a phone call within a week over a month later nothing. Went back to speak to manager very rude, disrespectful uncaring didn't care what I had been informed by his assistant. Nothing was accomplished
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September 2023 by Kawaiijapanlover
It's Big Lots. But what stood out to me was the layout. I'm from Burlington and the Durham Big Lots is much nicer and neater in its setup.
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June 2023 by Vincent Samuels
This is an upscale Big Lots with lots of things to buy and it is nice and clean. Staff are very courteous.
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May 2023 by Lauren Young
A great one-stop shop for many of the items on your list with a helpful, friendly team working hard to keep products in stock! I have been here twice now and found more things than I needed but enjoyed my time perusing the shelves. Today I made my purchase with Renee' at the register, and she was warm, kind, and funny! She made me smile, and that's the kind of customer service I always remember. Thank you, Renee'! ☺️ Big Lots is a wonderful place to find your favorite name brand items at a fraction of the cost you normally find them elsewhere. Highly recommend!
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March 2023 by Tracey Lennon
Very nice store!! They have my favorite nostalgic candy at the register!!
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February 2023 by Laura Fu
Big Lots always got a bad rap in my hometown, so I admittedly never shopped there. This one opened up in the old Kroger's really close to me, so I decided to check it out. Now I go there for everything.This place is huge. And it is so incredibly clean. There aren't piles of randomly misplaced items or some customer's empty Starbucks cup stashed on a shelf. They have brand-name everything, but they also have store brand. I've found everything from rugs and curtains to kitchen utensils and decor, cat toys to storage baskets, food and drinks to bubble bath and cleaning supplies. Even garden items and furniture.It's never crowded, parking is plentiful, the staff is always helpful and the checkout is efficient. Plus, the prices are amazing.
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January 2023 by Vanessa Vieux
I want to say thank you big lots for my new bed
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January 2023 by Elizabeth J.
I Went there (i believe after looking through my banking) on the Jan 15. I bought a charger and paid for the warranty as well. I was told the receipt would be emailed, no need to keep the physical one. Had to pay full price for it and get another plan added. Lady upfront was nice even though I was upset. Big lots don't tell me i don't need a physical receipt, then say it's emailed and I not receive one. D*** on my part for not checking. I even brought the warranty with it. I also had to dig for this charger and i know several employees helped me find that charger that day. $14 is a lot now a days and I get not everyone is true to their word but I come in here weekly and this was just not ok. At least check the tapes. I'm in there enough.
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December 2022 by Dee (Dedinks)
This place rocks. Love the variety of products. I will always shop here.
