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February 2024 by Reba Hamm
Chico's Off the Rack, located in Durham directly opposite Southpoint Mall, presents itself as an enchanting boutique. From the moment I stepped inside, the ambiance was immediately captivating-inviting, meticulously organized, and abundantly stocked. The staff greeted me warmly, exuding enthusiasm, friendliness, and an impeccable sense of fashion. My purchases have consistently brought me immense satisfaction, prompting me to revisit on several occasions. Each visit reaffirms the delightful shopping experience Chico's Off the Rack consistently offers.
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February 2024 by DJ Hamm
In looking for clothes for the women in my life, I found Chicos Off the Rack to be a good place to look. The store was well organized and uncluttered. Clothes were arranged so you could stand back and pretty much get an idea what was there and be able to look through easily. Lighting in the store allows you to see clothes well. The style of clothes was very fashionable and easy to find, and clothes of certain styles were close together. On my visit, I was looking for things ranging from dress casual to dress, and there was plenty to choose. Prices were reasonable. I got the help that I needed from the sales associates. It is a good location where I didn’t have parking issues and I could get in and out easily since there were traffic lights to gain access to the complex.The next birthday or the next holiday, in which I need something, I’ll certainly go back . Being a guy and trying to find things for a lady; I need things to be easy.
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October 2022 by Robyn&Jax N
Impossible to figure out when they are open. The website conflicts with the Google information. I ordered something on Saturday from both Chico's Crabtree and from this Chico's off the Rack - by Sunday I was picking up my order from Crabtree and it's Tuesday and I still haven't heard but CRICKETS from Chico's off the Rack. I have driven by and found the store closed. The hours scrawled on the door don't seem to match the website OR Google. Does anyone really work here? Will the store ever be open? I suppose the only way to get my clothing might be to make an appointment?
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March 2022 by Ömer’in Maceraları
Good price and quality service
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February 2022 by Cheryl H.
I ordered a shirt in the size I always wear, it was too small. I did not see anything about a $7.00 return fee when I placed the order, my fault for not pulling up their return policy and reading the entire thing because it's not in the first paragrah, I paid $7.95 for shipping and handling on the original order. So beware if you order anything and it doesn't work you will be out almost $15. Steep price considering all the other online shops.
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February 2022 by Penny G.
Wonderful staff....aThe manger was super sweet and very pleasant .Everyone helped with options and dressing room help!
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November 2021 by Cats Whisper
Impossible to figure out when they are open. The website conflicts with the Google information. I ordered something on Saturday from both Chico's Crabtree and from this Chico's off the Rack - by Sunday I was picking up my order from Crabtree and it's Tuesday and I still haven't heard but CRICKETS from Chico's off the Rack. I have driven by and found the store closed. The hours scrawled on the door don't seem to match the website OR Google. Does anyone really work here? Will the store ever be open? I suppose the only way to get my clothing might be to make an appointment?
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May 2021 by Mary Lamm
After shopping at Belk and at Macy’s where there are no personnel to help you or even point you to the dressing rooms which are now open in limited numbers, it was a relief and a breath of fresh air to shop at Chico’s Off -the-Rack at Southpoint. Ariyanna was so friendly, professional and helpful at helping me put together outfits and bring me additional items to try on in a clean, well-lit dressing room with 2 bars to hang clothes on. Thank you, Ariyanna and good job, Chico’s!
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December 2020 by Mariquita H.
I am not pleased with items I purchased online. I brought five clothing pieces and all are going back. The quality of clothing is cheap and does not fit properly. Also, I purchased giftcards three weeks ago and have not received them. They would not cancel order and I have to wait another two weeks before I receive new cards. Not acceptable and will never do business with them again. The accessories are great.
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February 2020 by siksportswear
The manager was very judgemental toward myself and my wife who is a latin woman. It took the Latin associate to calm the situation down.
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November 2019 by Grazina Bielousova
Excellent price for quality clothes. The ladies who work there are top notch - very helpful, good sense of style, and a keen sense of fit. I love my shopping experience there.
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October 2019 by Amy Dandridge
Ridiculous
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August 2019 by Marge S.
This is about Chico's Off The Rack online. I purchased 5 items, 3 did not fit. I returned the 3 items but did not receive credit. I waited or almost month to call. By then I had no tracking information, my bad. Steven the customer service rep researched but could not find my return. I figured it would end there. Steven said he would not be doing his job if he did not solve my problem. I told him which items I returned and he issued me a full credit. It was so nice to deal with a company that has empowered their employees to own, and solve a customers problem. i will continue to be a loyal Chico's customer.
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August 2019 by Terri Blake
Great team helpful to customers yet respect your space allowing time to browse.
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March 2019 by Tara F
Great prices. Staff is very friendly. Enjoyed my shopping experience. Needed basics for work.
