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October 2023 by Kristen T.
They must save their good service for afternoons and weekends because I've yet to receive a smile from anyone (manager, cashier, stock person, etc.) during the morning. Most of the time I'm treated like an inconvenience, which is really upsetting seeing that I'm there almost every week, spend good money thanks to their ballooning prices, have my cards and coupons ready to go, and always smile and say thank you to anyone who helps. I'm over it. I no longer care that they are the closest store to me, I'll be driving to Trader Joes or Walmart from here on out.
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January 2023 by Michael S.
The Harris Teeter Pharmacy on Martin Luther King Parkway in Durham did not have my medication. The technician at that location found the medication I needed at the Harris Teeter Pharmacy on Horton Rd. in north Durham and transferred my prescription to that location. The technician from the Harris Teeter Pharmacy on Martin Luther King called me and told me that my prescription would be ready later in the afternoon yesterday. I left work at 4:30 yesterday afternoon and drove 20 minutes out of my way to the Harris Teeter Pharmacy on Horton Rd. I went to the pharmacy and waited 5 minutes while the pharmacy technician had a personal conversation with a coworker. After 3 or 4 minutes the pharmacy tech came to the register, asked my date of birth, which I provided to her, asked my name which I provided to her. She put the information into the computer system and said that my prescription was not ready and that the Harris Teeter on Martin Luther King had not finished one step in the process to complete the transfer of my prescription to the Horton Rd. location. It was at this moment she dismissed me and made it very clear that she was not going to pick up the telephone to call the Martin Luther King Parkway store and ask for the process to be completed. I then told her to cancel the prescription. I suppose I could have complained to her manager or to the pharmacist but my thought on the matter is why bother? The technician's behavior is symptomatic of a cultural problem at the Harris Teeter location on Horton Rd. Mind you, my experience with the Harris Teeter pharmacy on Martin Luther King is not much better. Reduced gas prices or not, I will find another pharmacy to do business with.
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May 2022 by Ashley D.
one of the mangers each time I have been there is on the phone maybe not but always has an ear piece in their ear. Super "professional" right? Some of the cashiers have attitudes. The only good experience was getting my groceries and leaving:)
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February 2021 by Ellen C.
Once again Harris Teeter on Horton Road disappoints. Today while I was in the store I was looking down at something in the dairy aisle and looked up and right next to me was a man with a huge collie dog in a backpack. To say the least it was surprising and upsetting. So I went to the front desk to talk to the people there because I know that dogs are not allowed unless they're on a leash. And then they have to be some sort of service dog. So when I spoke to them about it ...the person at the desk was far from helpful. She said that nothing could be done about it. So I asked to speak to the manager. When he came over and I shared my story about being upset and frightened by finding this dog right there almost in my face next to me in the dairy aisle he had laughed! When I asked him if he could do something about it he said he could do not. This is very poor customer service.
