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February 2024 by Betsy Carroll
Hi.Damien is the associate who spent so much time helping me with styling and sizing. My feet are difficult to fit yet he worked with me, while juggling other clients, until he found what works best for me. I cannot say enough about the kind reception I received and the quality of care I experienced. I do not live in the area but I intend to shop in this store again (hopefully with Damien).?Thank you!Betsy
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December 2023 by Toni Outlaw
This store provides the best customer service! My family and I came in yesterday to do last minute Christmas shopping, and I almost purchased a bag that my parents had already bought for me. The lady (sorry I didn’t catch your name!) took notice to me trying to buy it and immediately played along with my parents to divert me! She was so sweet and kind, literally everyone in the store was! Thanks for keeping the surprise for me and helping me save money ?
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October 2023 by Olivier Binette
Terrible quality and customer service. Bought expensive sunglasses there that broke after a few weeks. They would not repair or replace, even though the sunglasses are made in China for $2. I'd expect better for the prices you pay there.
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July 2023 by Beverley Johnson
The manager was not helpful until I requested for her to search for the items from the online information. When she realised that I am a repeat customer only then her attitude changed.Very conceited. Poor customer service.
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June 2023 by Mitch Mitchell
Tara is a great manager. The store is always set to the trendiest styles. Great customer service.
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June 2023 by Erin Hunter
I have shopped at this store many times and I have always received excellent customer service. They have a great selection of shoes and other items- all high quality. Their shoes are the most comfortable and well made shoes I have ever worn. The employees are all knowledgeable and helpful!
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June 2023 by Catherine King
Extremely poor customer service. I asked a simple question about what constitutes a wide size on the measuring tool for my son as he was being measured. The sole sales person in the store wouldn’t answer me and just said to try shoes on and that my son was in between medium and wide. I asked again what the machine registers for a wide, and he wouldn’t answer. He then refused to help us. They don’t carry wide widths in store. I went to Nordstrom and they happily answered my question saying that my son is an absolute wide size and showed me how the measurements work. It felt like they were trying to sell my son a wrong size to get the sale in the store
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June 2023 by Tyler Quadrio
Wonderful service everytime I stop in. The employees are always super friendly and helpful! The store is always clean and well maintained.
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March 2023 by Betty Barnes
My fiancee found some very nice shoes at a great price
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November 2022 by Chris G.
I stopped in on Sunday afternoon to inquire about purchasing a pair of shoe strings for a pair of Grand Zero's that I've had for a while. The young sales guys offered to sell me one (1) shoe lace that didn't even match the shoes. Other people in the store along with questioned why he would try to do such a thing. It didn't bother the kid though as he maintained a smirk on his face and insisted it would be a fashion statement. Retail has gone down the drain.
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June 2022 by Covfefe
Excellent customer service. Excellent product. I’m a frequent flyer and plan on continuing to make lots of future purchases.
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June 2022 by Marcus F
I visited this store on Saturday, 5/29/22. I new exactly what I was looking for, but there was not a single employee on the sales floor for maybe 3-5 minutes and several customers waiting to be served. I recognize the times we are in, an so I waited patiently. Eventually a young man came from the back room and walked around the entire store seeing what folks needed. So he took at least 3 orders and then went to the back room to see if they were in stock (presumably). He then disappears for at least 10 minutes. When he reappears I see him on the other side of the store speaking with another customer and caring something other than shoes for any of the 3 customers he had waiting. Then rather than tell those waiting something or even acknowledge any of us, he ignores us and walks back to the register for something. Meanwhile another employee has appeared from somewhere, but is also at the register doing what I am unsure. At that point, I realized I could not contemplate spending money in that store. And left.Having said all that I recognize and realize the unprecedented time we are in and that we all must be prepared to wait and be more patient when dealing with one another as folks are under a variety of strains. But some level of customer service has to be expected. By comparison there was one young man working the Nordstroms mens shoe department and I witnessed him great and acknowledge at least 7 customers in short order and though there was a wait he served each of us and did it with the best customer service he could provide.
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June 2022 by Daniel “DanTheMan”
I was in the market for some new.ahoea so I stopped by. Try have a great selection of shoes and the employees working there were very helpful. And the shoes were reasonably priced. Unfortunately my feet are too wide for these shoes.
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June 2022 by Animesh Botta
Amazing experience at this store.Delan is an amazing sales guy, very patient and professional.Will surely come back.I 100% recommend this store.
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May 2022 by ccshriver
If you go by Cole Hahn, and I highly encourage u to do so… ask for Delan. By far the best salesperson I’ve ever encountered. He’s informative, personable, and customer-driven. I can honestly say my interaction at Cole Hahn today was what will keep my family coming back to this high-quality retailer. Thank you!!
