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February 2024 by Jason Wright
Great, fast service, super friendly people. I'm very glad I went here instead of just filling a tank at a big retailer.
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January 2024 by Camille Tapp
Great customer service!! Friendly, efficient and fast service!! Thanks so much!!
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December 2023 by Alex Wenzel
William has been servicing/refueling Agape Lawn Co for a while now and always provides excellent service.
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November 2023 by tamara Makin
Chris and Brandon with couch are amazing going above and beyond helping to troubleshoot and accommodate some issues we had during the holiday weekend! We really have been given top notch service and assistance from prompt responses to giving quality customer service on site, much appreciate the support and opportunity to work with a great team !! These 2 guys really bring back quality service!
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November 2023 by Tim Breedlove
I was worried about changing from a company we have been with for years. I can say Ray and the staff at Couch Oil did an awesome job. We are now able to monitor fuel levels, set notifications of low levels via an app. It truly was an easy transition.
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November 2023 by Justin Benson
David was extremely professional and helpful when it came to figuring out issues we faced when installing a fireplace in our new house. Service, attention to detail and follow up/through were top notch. We'd give 6 stars if it let us!
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November 2023 by Jake Duffy
Chris Wallace has been the sales rep for us at Flatiron for quite a while now and always gets us what we need and is always available!
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October 2023 by Josh Gustaf
Working with Ray has been a blessing. Ray has gone above and beyond to make sure we have the right fluids for the every machine. The transition from another oil company to Couch has been amazing.
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October 2023 by Hayleigh Jones
I had the privilege of working with Ray, an exceptional salesman from an outstanding oil company, and I couldn't be happier. Ray reached out to me a few months ago and once we needed fuel tanks, I knew exactly who to call.Ray's in-depth knowledge and passion for the company's products were evident from the start. He guided me through my options, ensuring I made an informed decision tailored to my needs. The ordering process was effortless, thanks to Ray's excellent communication. He even drove over an hour to meet me in person to inspect and ensure the fuel tanks were in perfect condition.In a world where exceptional service can be hard to find, Ray and this oil company proved to be a breath of fresh air. I highly recommend their products and Ray's exceptional service to anyone in need of oil services. Thank you for a fantastic experience!
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June 2023 by Rod Dean
It's sad that I couldn't use the company 5 miles from my house, their loss. This company is GREAT to work with, prompt, professional and courteous. Keep it up.
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May 2023 by Cedric Anderson
I walked into the store unannounced, having had only a brief conversation with Ray before that. I was looking for a "Direct Vent" type Gas Insert for my ranch house in Cary. Looking for a reasonable price, but most importantly for good service and a company I could trust.I found what I was looking for (on all accounts!) and as I interacted with more members of the Couch Oil team (Ray, David Amanda, installers, etc etc) I felt that they were all easy to deal with, understanding and professional. As a side note my fireplace opening had a small "quirk" where it was a bit taller than expected and everyone told me not to worry about it and that they were aware and they'd take care of me. So on install day I was pleased that the installers came prepared for that with a totally satisfactory solution and got the job done very professionally (shout out to the team!).I am completely satisfied with every interaction, from initial questions about my needs to quoting, to site visits, preparation and including installation.Highly recommend.
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May 2023 by Melissa Jeffreys
Always helpful, and always has a smile on his face. I look forward to getting my tanks filled there. Mr. Kenneth rooster is the best makes my day
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April 2023 by Robin Edwards
Excellent Customer Service. I want to give an Excellent review for Carolyn who helps getting your call to the right place outstanding Customer Service. Jason was to helpful with the entire purchase of new Fire Logs and getting us what we wanted. I want to say James done an outstanding job on installing the Logs he was so kind and really know what he is doing. What to give Couch Oil is one in the Best. Thanks for all you did for us. The Edwards
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April 2023 by Richard McFall
Couch oil & propane company is a long time family owned Durham business. This business is easy to find & has parking at the store entrance. I stopped at this office to refill my grill propane 20 pound tank. Refill cost = $20 ( as of end of March 2023 ). Service was professional + quick. I was in, paid, & back to my car in 6 minutes. Wish all errands were this easy & fast.
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March 2023 by Bill
New home, new house propane. Referral from a good friend (Chris W.) and have nothing but good things to say. Office staff to sales to the on-site guys - they are all nice and professional.
