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April 2024 by Ronald Fink
It is a pleasant setting. Staff was courteous and helpful. The store is well laid out.
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April 2024 by Freda Rivera
I did place a phone order,for my grandsons wedding registry,I got a 10% discount,and excellent service,no delivery fee,and got what I ordered,on time.
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April 2024 by Sine Thieme
I used to love Crate & Barrel. But after just spending one whole hour trying to place an order via chat (because the online ordering kept crashing upon checking out), I felt compelled to revise my opinion. I searched in vain for a phone number to call to get my order placed. It no longer exists. Crate & Barrel seems to have moved to chat support only. That is a TERRIBLE idea. It took me way too long to place an order, and I almost gave up entirely. The rep took forever to even respond to me, even if it was just a matter of "yes of course" or "please hold on." At points I thought they had given up completely. And this all for an item that won't ship for another 2 months because everything is also always backordered. I understand the supply chain for furniture is difficult, but this is been an extremely frustrating experience. Bring back phone customer support (check out AT&T, they do this well!), or you will lose a ton of customers.
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March 2024 by Ivan Waldman
Very bright and well organized store with lots of knowledgeable staff. Large variety of their products on display makes shopping very pleasant and easy.
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February 2024 by Philip Tabor
They have a lot of nice unique items there.
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February 2024 by James D
The site itself was nice and clean. We usually go to the C&B in Charolette. After experiencing the service at the one in Durham, we will continue to use Charlotte. The staff, including the manager, we're very rude and talked down to us. That is until they found out that we spend several thousands of dollars with C&B for our business. Then the manager was nice and polite. If you can, go to Charlotte.
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February 2024 by Richard Grablin
Very nice store, staff is helpful but busy, lots of high-end items to shop for and buy. Come prepared to spend some serious coin.
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January 2024 by Ethan Bahl
Bought 12 glasses from there they seemed alright and thick enough but I guess not thick enough. They say dishwasher safe but do not trust it. The glasses broke on the first run in the dishwasher. Now we only have 4 glasses left…
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January 2024 by Daniel Jacobs
Rikki was great!!
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December 2023 by April Eaker
Great place to shop. Everyone is so helpful. Harold and Giovona consistently give outstanding service. Store looks great.
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December 2023 by Joseph Huguenin
I felt racially profiled from the moment I walked in. As a black man, that happens often, so I recognize it immediately.I went there to buy two of the kiwi bird figurines.Upon entering, the lady greeted me, not in a customer service tone, but as a loss prevention method ( I know the difference.. I work in retail )Her demeanor was judgmental and suspicious. I bought the birds as a gift.I wouldn’t have made a purchase, otherwise.I won’t be shopping at Crate & Barrel again.
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December 2023 by Kelsey White
Unfortunately, I haven’t had any positive experiences in the store. I’ve gone in a few times because of a gift card from a friend. I’ve received no help looking at the products or going through the options. They make it so difficult to see product color ways or information.When it’s crowded I would totally understand being brief, but even when there’s not another customer in sight the service was inadequate.
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December 2023 by Oceanthebartender
I had a very lovely experience in this store. Harold did a great job of educating me on the products and making me feel very welcome. I didn't planing on buying anything but I'm now considering an espresso machine. The staff is so kind and lovely it was hard for me not to leave a review. I usually only review food or drink but the customer service has compelled me. If you are looking for niche decorative things, crafty store or an espresso machine this is your spot!
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December 2023 by Ana R.
Absolute worst customer service by the manager -Ricky. She has absolutely no business being a manager when she lacks the most basic customer service skills. One would think that a company like Crate and barrel would do better, but I guess after the pandemic , Ricky is the best they can do. As the manager, the employees are a reflection of her training. While there, I could hear the employees bickering with each other and complaining about how much work they're doing. I saw lots of employees standing around, avoiding eye contact, and even running away if they saw someone coming in their direction. Although I have been a loyal client for over a decade and am considered "one of their most valued customers", I will no longer buy anything at this store or online for that matter. I refuse to be treated like a nuisance.
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November 2023 by M W
Update got the sofa in mid Jan.I am very upset that we haven’t received our orders and the delivery keeps being delay!! The staff told the sofa and ottoman were in stock when we purchased in July 2021 and we should get them in October 2021! And now your company keeps postponing the delivery dates without informing us!