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November 2023 by Dr. Hueckel
If I could not select any stars I would. Do not trust this pharmacy's automated system AT ALL. There have been multiple occasions that despite confirming with the provider that there are refills available, and asking both in person and through the automated system for CVS to fill these, their response is 'we've asked your provider to refill and we haven't heard from them'. That seems to be CVS-speak for we don't have your meds ready but we're not going to be accountable for that! I've even had texts from their automated system saying it's ready - and when I arrive to pick up...there's flurry of activity behind the counter and then I get the response that my provider hasn't answered their request (despite verbal confirmation from the provider that it's been done). A lot of finger-pointing and multiple times of me walking out with out the necessary medications. not again!
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November 2023 by Terry McCann
The wait time in the CVS pharmacy at this store is too long. It is not a one time thing. If you need a CVS pharmacy then go to the CVS further down MLK at the shopping center where the Harris Teeter and AMC is located.
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June 2023 by Google user
The pharmacy assistant took the trouble to check to make sure that she was getting me the lowest price on my prescription.
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June 2023 by Katharine Markevich
The pharmacy assistant took the trouble to check to make sure that she was getting me the lowest price on my prescription.
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August 2022 by Michelle D.
They aren't even open when they're supposed to be open. I got here 30 minutes before closing as listed on the store website AND the door and the doors are locked shut with all employees gone. Seriously?
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June 2022 by Elizabeth J.
Such amazing employees at this location, EXCEPT FOR ONE TERRIBLE EMPLOYEE!!! I go to this cvs because their pharmacist, Dr. Dates is so kind & amazing! But so are most of the employees,especially Makeba!! I would like to speak to the general manager about a specific incident though. On June 5, 2022, my mom and I were in line for the pharmacy. Dr. Dates was there all day by herself, and around 4:15pm on Sunday my mom and I were in the pharmacy line, it was super long, we've never seen it so busy! The line was all the way down the isle. While my mom and I were in line I left the line to go purchase non-pharmacy items. I got to the checkout line at the front of the store and there's EIGHT people in line... I've never seen a line like this at a CVS on a Sunday...I noticed that the line was going very SLOW because the only register was the 1 self check-out register... and I noticed a guy (who I later asked for his name and he told me, Miles) he was behind the counter & on his cell phone with someone just laughing & talking about inappropriate/unprofessional things. He saw the line, people asked if he could check them out, and he pointed to the self check-out register. I was very surprised because usually CVS employees are nice or at least not rude & immature. An elderly man was up next to checkout & he told me that I could go ahead of him because he didn't know how to use the self check-out register, so I simply asked the guy behind the counter (Miles) to help the gentlemen & check him out, Miles was extremely annoyed & started checking the man out WHILE STILL ON THE PHONE!!!! After I purchased my items I went back to the pharmacy to look for my mom. The line moved a little bit, we had about 3 people in front of us, and it was 4:50pm. Long story short the Pharmacist, Dr. Dates called over the intercom for Miles, she said that Miles was needed at the pharmacy. A Few minutes later he still didn't show up, so she called again over the store speaker, 5 minutes later still no Miles.... She went to call again and the phone didn't work... so I went to the front of the store because I thought maybe he had headphones in and didn't hear her.... I saw him sitting behind the front counter, (behind a wall...I had to pop my head over the counter to even see him). And this is how our conversation went:Me: hey what's your name?Miles: Miles...why?Me: perfect! The pharmacist needs your help. Miles: I'm not moving...**he then rolled his eyes and pointed at the counter.**Miles: I ain't work at the pharmacy. Do I look like a pharmacist?Me: okay well she called you for help...Miles: I heard her... I unplugged the speaker Me: you should probably at least let her know you heard her so she doesn't keep calling for you Miles: nah. She can't get a hold of meMe: you're the rudest and most unprofessional CVS employee I've ever met.. I will be speaking to your manager Miles: go ahead bi*ch, I don't care. **then he continued playing on his phone.... **As I was walking back to the pharmacy I saw an employee stocking shelves and she asked how my day was, I ask her if she could help the pharmacist, she jumped into action and went straight to help Dr. Dates. This employee name is Makeba, and she was so sweet and professional. Dr. Dates and Makeba deserve raises or at least employee of the quarter. Miles needs to get taken off the schedule.
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October 2021 by Brian F.
Been shopping and getting scripts from CVS for 15+ years. When I moved near this store after several bad experiences with the pharmacy I have now switched to Walgreens. Don't waste your time here I would not recommend this CVS to anyone.
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August 2021 by Jeff G.
Much the same as literally every other business in this shopping center don't bother. Keep going. Nobody cares no matter how sick you are here. Lied to me and said they didn't have a prescription I'd been waiting on all day since 1010 am. Then told my doctor they did have it but their system was down the entire day. Meanwhile I continue to suffer I'm alone and single and don't have the strength to keep worrying about this incredibly frustrating place. Maybe I'll feel better tomorrow God willing, and will not require their help any longer. But rest assured you'll remain on hold for 30 minutes minimum until someone answers. And be marketed to the entire time Go somewhere else. Avoid this place
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January 2021 by GJ The Gman
Great!
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January 2021 by George Beaver
Great people
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December 2019 by Samuel Rios
Worst experience I've ever had at CVS they must be from Durham
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October 2017 by Josh Hall
Friendly staff, good stock.
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August 2017 by Rita Gregory
I found prices are somewhat high for most items, I get my sundries at Kroger. Much easier and I don't have to worry with useless rewards.