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March 2024 by Blake B.
Very understaffed, the few staff they have hate working here and let it out on the customers, nothing is ever in stock, and machines are routinely broken. Management should step in and do something. I've never had a worse experience at a CVS.
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February 2024 by OMG ITZ FUSSION
My visit today to this CVS was very pleasant. The employee named Jeancarlo (I'm sorry if it's not spelled correctly, but I think it's new because I hadn't seen it) he was very friendly, patient and even greeted me when I came in, something they didn't do at this CVS before. excellent employee.
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January 2024 by Sunshine
Shawn is rude
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January 2024 by Angela Goodman
Store hours say 7am on website on weekdays , wasn’t open at 7am. Please correct website if 7am is incorrect .
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January 2024 by Melissa Eggleston
Photo service is a waste of time. Wasted 15 minutes, no photos printed. Will never try again there.
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December 2023 by A Morrison
Hanna's the best !!
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October 2023 by Deena H
Horrible customer service and record-keeping at the pharmacy. Pick a different pharmacy and don’t waste your time here.
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September 2023 by Abby Turner
The pharmacist (Shawn, I think) was amazing. I could tell he actually cared about my well-being, it’s not “just a job” to him. Both of the other pharmacy people I interacted with were the same … kind, helpful, and invested in the health of their customers. VASTLY different than the interactions I had at the CVS on N Roxboro. I’ll be going to this location from here on out.
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August 2023 by Gil Stewart
I left another store because of poor customer service. So far, CVS is providing excellent service including customer friendly, professional employees.
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June 2023 by Sondra Haithcock
Katie and Shawn were wonderful. Previous bad experience with Lloyd's Pharmacy in Hillsborough and these two tried several times to get prescriptions transferred over. Enough of that. They had prescriptions ready, answered questions, and were so very friendly in the process. Would DEFINITELY recommend this pharmacy!!!
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May 2023 by Belle LaMontagne
I normally don’t write reviews, however, I’m writing one now because I just had the worst customer service I have ever received and the girl phone receptionist should honestly not be allowed to work in customer service. To preface, I had a very pleasant experience at this Minute Clinic Health Hub- the providers were kind, listened to me, and helpful. However, once my labs came back and the pharmacist called me, it took back and forth for her to get my pharmacy right. She asked me where I wanted my prescription, I told her and gave her the address, she repeated a different one back to me, I told her no, she looked for it, repeated the same incorrect one, I gave her the one I wanted, so on, but she finally got it, repeated the correct pharmacy’s address to me and said I was good. That was strange, but fine, Elizabeth was very nice. Then, I get a text saying my prescription is ready… at the incorrect pharmacy I had just corrected on the phone twice.So, I call back the pharmacy to ask to switch it to the correct one and a younger (sounding) girl picks up. Unfortunately, she didn't say her name at the beginning of the call but she was so rude and unhelpful. Throughout the whole call her tone was snide, when all I wanted was for them to change where they incorrectly sent my prescription. When she finally found my prescription all she told me was “you’ll have to wait until four.” I was, understandably, I think, confused. I asked her what she meant, and said I was confused because she hadn’t even asked me what pharmacy I wanted it to be sent to yet. She said, you don’t want it here? And I told her no, they sent it to the wrong place so I was just calling back (the same number I had just gotten a call from with my results and treatment plan) to have it switched. She then huffed and said id have to call the pharmacy I want it to be at. I told her okay, thanks- trying to be nice even thought she was being rude- how would I know not to call back the CVS that originally sent my prescription and made a mistake (inner thoughts, didnt say this)? AND instead of nicely saying bye or saying sorry have a good day, this girl says “it’s not that difficult” and hung up on me.I used to work in customer service throughout college and I know its hard, but I was pleasant the whole call and simply asking the cvs to correct a mistake they made (without even saying it like that, although maybe I should have). Being about to go on lunch is no excuse for being rude and dismissive to a customer, and the process for switching a medication is something she should be able to explain and execute in a kind, helpful manner, as it is her job- and i personally think it shouldnt be her job any longer.
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May 2023 by Gabrielle Espada
I was going to buy hair products but needed to use the bathroom. My partner was with me also and asked a Black woman with locs and glasses where the bathroom was. She on purpose ignored us, and I even said out loud “wow did she really ignore us?”, she didn’t say anything. Then once we found the bathroom there was no soap and toilet tissue was just lazily left on top of the toilet. We tried to use hand sanitizer but that was empty so these lazy people left a bottle of hand sanitizer beside the empty dispenser. My partner then told a heavy set white woman with short brown hair about the sanitary conditions, which she replied “cool” sarcastically. So out loud my partner said “if you guys don’t want to work let other people have your job that would be more willing to work”. I was going to get my hair products because I’m low on it but decided I rather spend my money somewhere else where we can be treated like human beings. There was no reason why people like this should be working in customer service. I’ve worked in customer service for over 11 years and people like them would have never been hired or lasted. There’s better locations that don’t act like these low life people.
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May 2023 by Sharon Levine
My whole life is better after I transferred away from this CVS.
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April 2023 by Nekita Teel-Daley
Colten was such an amazing help. I has an Uber order and had trouble finding a few items. He was such a tremendous help!
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April 2023 by Michelle S.
I went to this minute clinic to get a sinus infection treated. While the appointment was fine, I have not been able to receive my medication because the minute clinic PA hasn't sent my antibiotics to the pharmacy!!! I keep trying to get my medication and even though I've visited the pharmacy 3 times and called the minute clinic hotline 3 times, they make it impossible to get it. I DO NOT recommend this minute clinic if you're sick - you may not get the medication you need
