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February 2024 by Fletcher D.
Dr. called in my prescription but when I come to pick it up I was told that they didn't have it in stock that they would get it for me and have it the following day. I come to pick it up the following day and was first told that they didn't have it. I said I was here yesterday to get it and was told you would have it for me the following day and I got a text saying it was ready. After looking around they found it and that's when they told me to give them 15 minutes. I got the text telling me that my prescription was ready for pick up so I come to get it hours after I got the text because I was at work and was going to pick it up on my way home. After sitting in the drive through for over 20 minutes I was told that it wasn't ready. I was told to give them 15 minutes. So I parked and waited 15 minutes just to get in line and wait another 15 minutes. I understand that you're busy but don't tell me that my prescription is ready if it isn't.
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January 2024 by Camron Reid
I unfortunately use this pharmacy out of convenience but would caution anyone looking for reasonable service or medicines in stock to use another pharmacy. This location is consistently understaffed, 1-2 techs at most and 1 pharmacist leading to slow fill times. It’s not out of the ordinary to be asked to come back multiple times before your prescription is actually filled. We use a locally owned pharmacy with excellent service whenever possible but CVS is open longer hours. Avoid at all costs.
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January 2024 by Jeffrey Hull
They often don't have medicine in stock
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January 2024 by Ryder Sadler
Pharmacist was very helpful in knocking out vaccinations.
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December 2023 by Charlie Ecco
very helpful and no weird questions.
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November 2023 by Bonnie Abrams
Bad experience trying to use a 25% off coupon on $90 purchase. Their system took coupon but didn’t calculate the 25% off my purchase which I didn’t notice until home and checking the receipt. I called and I was told to come back to store and they would give me the 25%. The manager then just wanted to give me my coupon back. I purchased extra items because of the 25% off so I just wanted a credit. I was told I would get the 25% off when I called. She wanted me to come back with items to return and repurchase them to get the 25%. I was not going to make a 3rd trip. I just wanted her to credit my credit card. CVS needs to train mgrs how to deal with customers and how to handle these situations since their systems are flawed. This mgr definitely didn’t want to please the customer. I will move my prescriptions and shop another drugstore. Been a customer since they opened CVS Latta Rd.
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November 2023 by eltigre Castillo
take’s a whole day to make a prescription or a refill sometimes 2 days service is horrible been there 3 times and it’s always the same horrible service i’m not going back to that pharmacy NEVER?
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October 2023 by Sonali S.
CVS Pharmacy this location has terrible service. pharmacist manager and team don't know how to treat customer. I wanted to transfer from Walgreen to CVS due to insurance change and I stopped by they wrote down everything and said we will call Walgreen and transfer and we will call you. I waited 2 weeks and called again so after long loop on phone finally girl answered who originally took my info and said we can't get thru Walgreen so can't do it. I asked why no one call me i need my medication so answer was oh it's your medication so you should be calling us and I said then don't tell me that we will call you! I asked for manager and he was very rude and worse experience to talking to him. this is CVS's customer service at this century!! I had great experience with Walgreen. I will be calling head quatre of CVS.
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October 2023 by monica long
Had a vaccine appointment rushed over at my lunch break to be told the appointment was on hold due to my ins not covering it. Why wasn't there an email sent to me to let me know so I did not have to drive 25 min
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September 2023 by Mackenzie Andresen
Going absolutely insane with wait time calls from pharmacy. Can’t even be bothered pick up and asked to be put on Hold. I gave up after being on hold for thirty minutes. Left two starts csuse front store is great and the employees are good it’s just nobody can pick up the damn phone
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September 2023 by Bruce Hagmann
It is no longer a 24-hour pharmacy, which is not a problem for me. However they have finally allowed Pharmacy staff to take a break and the last three times I've gone at my convenience it's been during the strange schedule that they allow the pharmacy break and I've had to come back later. It's great Pharmacy and I support Pharmacy breaks- however I don't seem to get there at my convenience when they are there.
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June 2023 by Sara Hagmann
Waited for 15 mins on hold and no one answered the phone at the pharmacy.
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May 2023 by Ammon Ford
They do not care about customer experience here. Not one bit.Entire pharmacy staff of 4-6 ppl take lunch all at the same time every day rather than stagger them so the pharmacy can stay open. Need your meds during lunch? Pound sand.
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May 2023 by AJ Ford
They do not care about customer experience here. Not one bit.Entire pharmacy staff of 4-6 ppl take lunch all at the same time every day rather than stagger them so the pharmacy can stay open. Need your meds during lunch? Pound sand.
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March 2023 by Ken Ray (mrkenray)
The staff at this location have been consistently professional and upbeat during the whole pandemic. We've been in for vaccination several times. The store is always clean and the staff is always on top of their game.
