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February 2024 by Stefan Kraus
The employees are always incredibly helpful and respectful, this is a great store,
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February 2024 by Nosabo
Great costumer service.
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January 2024 by Paul M.
A nice little shipping shop with creaky floors, so you know it's been around a while. I don't envy them getting the trucks around for dropoff and pickup, but it does work. I like having the option of pretty much any parcel company, especially when I'm almost at the deadline for a birthday or a holiday gift. Plus with more than a few book shops and gift shops around, you can do all your shopping in this area and not haul yourself all the way to the mall!
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December 2023 by Bill Defulvio
The guys that work here are always extremely helpful and pleasant to talk to. They always try to get me the best shipping price. This is locally run, friendly and affordable. Give these guys your business!
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November 2023 by Mackenzie Sumwalt
Super helpful service that’s locally run. Much more convenient hours than the post office plus a central location. Works across postal carriers to handle basically everything I could ever need to mail. The pups are a big plus too!
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September 2023 by Chuck F
Needed a document notarized and shipped - thanks for the quick and friendly help!
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July 2023 by Tori Naylor-Kamal
Just left this location, and honestly it was the worst service I have ever received trying to mail something, which is saying something considering USPS customer service. The employee helping me seemed annoyed that I was even trying to ship something of high value. I do not recommend this location as the other employee present could have cared less. Look elsewhere. I told them I would be posting a review and the response was go right ahead….so here you go!
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July 2023 by Tori N.
Just left this location, and honestly it was the worst service I have ever received trying to mail something, which is saying something considering USPS customer service. The employee helping me seemed annoyed that I was even trying to ship something of high value. I do not recommend this location as the other employee present could have cared less. Look elsewhere. I told them I would be posting a review and the response was go right ahead....so here you go!
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February 2023 by Kristin Turner
Wonderful experience - needed documents notarized last minute, and they were able to accommodate no problem. Highly recommend!
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February 2023 by Rob Rucker
Gone here for years and always appreciated the level of service and the friendliness.
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January 2023 by Scott Gatherum
These guys are the best! Their customer service keeps me coming back.
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November 2022 by April Pradhan
Love this place! Super friendly, competitive prices, and faster than going to ups/fedex. Plus they have amazing staff
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November 2022 by Ruth Loskie
Always, Always a good experience. Excellent customer service, beautiful greeting cards, everything needed to pack and ship easily. My favorite thing is there are fabulous dogs there! This is one of the best places in Durham for good service, IMO. I've been going there for years
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October 2022 by Kiteri "Kit" Camacho
I can’t recommend Durham Pack and Ship enough. I first went into their location in fall of 2021 and they had 2 sweetheart dogs there. Automatic perfect shipping place in my mind just based on that. Since then, I have launched my own business and with the excuse to see dogs every time I have to get mail, as well as the fact that they ship for USPS, UPS, Fedex, and DHL, will compare all of their prices, and set you up with whichever is the best one for you, it wasn’t hard to decide I wanted to set up my company’s private mailbox there. The customer service is always amazing and reminds me of how companies used to be. Focused on good customer service, quality care, and clear communication. In full disclosure, yes, you may wait a few minutes longer to be served there than at other shipping companies but it’s because they are putting care into what they do and like to meet their customers and know who they’re serving.Example: I sold something on eBay, I don’t use the platform often and was concerned about getting paid. They held onto the package until I emailed them confirmation that I was paid (after sending eBay the shipping label and receipt) to make sure I was protected. I can’t imagine USPS, UPS, DHL, or FedEx doing that (no offense to them, they’re huge companies) but if you want a company who genuinely seems to care and is going to do a good job and take care of you and your mailing needs every time, then Durham Pack and Ship is where you want to go.I wrote this review because throughout COVID I’ve been struggling with having a positive perspective on humanity and this place actually makes me not feel so hopeless about the world and people caring about others. It sounds funny to find that in a shipping place but I did.I am not partnered with them nor am I receiving any form of compensation for this review. I am just a happy customer who wanted to recognize a company that has repeatedly made her day, anytime she’s gone in, a little better of a day.
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May 2022 by Grant H-M
Always reliable. Nice folks. Ship USPS, UPS, FedEx, or they'll do it themselves. Stalwart members of the community
