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November 2023 by Sandra Robinson
Without an appt, I drove in to get a light that came on on my dash....low air in one of my tires. I walked in and they told me the light comes on with weather changes, in this case, from warm to cold, and they said it would probably be about an hour or more wait. I was ok with that, thinking it could have taken longer. After about a 10 min wait, he brought me my keys and told me the light was off now, and everything was ok. (In hindsight, I think he was joking with me about the hour wait). I am so grateful it was nothing more than the weather that caused it and I asked how much do I owe you and he said nothing. This is how you run a business, folks. Although I live in Raleigh, I will always remember how I was treated at Durham Tire on Roxboro Rd.
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October 2023 by MK Rodenbough
Have had two great experiences taking my car here this year. Really great communication and they won't recommend services you don't need. For instance, this week I took my car in for a second opinion on a very expensive repair another shop in town recommended, and not only did they tell me I didn't need that repair, but they recommended I go to the dealer for a separate issue. I really appreciated that they took the time to investigate, and then still ended up recommending I go to the dealer instead to fix the problem. Great service!
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August 2023 by 朱丽莎老师
Great service! Doesn’t take appointments, so arrive early if you can. I was able to come around 8am and be out by 9ish. Reasonably priced. Has a table and strong wifi, so you can work remotely while waiting. The front parking area is small, but there’s a much bigger parking lot at the back of the building (just pull around the corner).
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August 2023 by David Prins
I got new tires here, and they fixed a flat for me at no charge. They have some other old fashioned loyalty benefits that I like - get your oil changed and they’ll rotate tires for free, things like that. Other repairs they have done are fairly priced, and they focus on what is actually needed rather than what they can sell you.
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August 2023 by K S
Had a tire blowout leaving a parking lot. Changed to a donut, and the next day looked for a tire shop. Costco had too long of a wait, this place had good reviews so figured I'd try it. They didn't have my size, but they were able to get it from a local warehouse and have it swapped in 1.5h. The guy at the desk was very friendly, took the time to advise me on which tire to get (and seemed legit), and I know he wasn't trying to upsell me because this is the first time in my life the final price was less than the initial quote. Overall very satisfied and would go there again. Also free wifi in the waiting room.
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August 2023 by Jeff Philips
Super friendly staff! They are willing to help in any way they can. They are very trust worthy.
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July 2023 by B Voss
Hands down, best experience I’ve ever had at a tire shop. In the middle of a road trip, we got a flat on the highway and managed to limp our car in. The fine folks here got us a great price on a set of tires and got us on our way in an hour. Unbelievable. As a bonus, they were cool with letting our dog hang out with us in the waiting area while they worked on our car. Super friendly and fair people here, couldn’t ask for more.
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July 2023 by David Orth
It was a great experience! The staff was friendly and helpful. They set us up with a tire for our travel trailer, fast and easy
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May 2023 by Vicki Comer
Great customer service as well as great quality of work. I have been going there for many years! Highly recommended it.
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February 2023 by scad joey
CX was excellent! My wife was on business and 4 hrs away from me. They didn't have the tire in stock but had it within 1 hour AND had the tire mounted, balanced and installed in less than 30 minutes. Good luck getting a big mac in that time! Super nice and friendly! Highly recommend! Talk to Ed
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December 2022 by David Shea
For the past 6 six years I have had my alignments done by Pep Boys and Firestone without ever having an issue and was always given printouts showing that the toe/camber/caster were in spec. I recently had a 4 wheel alignment done on my truck here. I was told that the mechanic was unable to get the caster in spec (despite never having issues before) and was not given a printout of the alignment specs. The tech said that it should not affect the tire wear or steering and that it was driving straight when he tested it. This was definitely not the case as my truck now drives worse than when I brought it in and will steer itself right off the road within a couple of seconds. I cannot recommend this business based on this service. (failed) Alignment cost: ~94$ with tax
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November 2022 by Bart Westdorp
I’ve been to so many repair shops over the years, and I never felt like I could fully trust them. This place however is so different. They have lots of integrity, are upfront about cost, figure out ways to help save money, and only do what’s needed. Plus they’re very affordable. Highly recommended!
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August 2022 by Joy A.
Great customer service, professional and honest. Highly recommend dropping car off when they open as they stay slammed but they work hard to meet all your auto needs. Great staff!
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August 2022 by Dragonz Box
Got my car inspected here its a good place friendly people.
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June 2022 by Razer Charm
Amazing service by Ed Summey at Durham Tire & Auto Center. I had a blow out on my boat trailer while traveling. I called several places, waited on the phone extended amounts of time just to hear that they did not have what I needed. Then I lucked out when Ed answered the phone at Durham Tire. He is knowledgeable and professional and has such a positive attitude that put ease into my stressful situation. Ed didn’t have the trailer tires in stock, but that didn’t slow him down, he special ordered them, his crew went out of there way to pick them up immediately, so when I got to his shop, they mounted my new tires & I was back on the road in 15 minutes!Many thanks to Ed & crew at Durham Tire & Auto center. If you need tires, this is THE place to go.
