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August 2023 by Frost Corvus
Beware renting through Costco with this Enterprise location. Even though my reservation was through Costco booked through Enterprise, the manager/supervisor person told me that they do not honor the discount. I was told this after I had returned the vehicle. I have an email confirmation showing the discount applied. They did end up honoring it but it felt like they acted like they were doing me some sort of honoring what their reservation department set up.
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May 2023 by Lakesha Roberts
The worse!! I made a reservation several weeks ago to pick up my children from college. The reservation was confirmed. The day before in the morning I called to see how early I could arrive. She confirmed my reservation and said I could come as early as 7. This evening I speak with Troy, he said I have no trucks, we are working on it. I told him this was critical because my children need to be picked up, he says sorry can't do nothing about it. I asked to speak with manager. He left me on hold only to come back and say she's not here. I asked how many other stores was called. Troy says I dont know. We are working on it. I Said it's 5 oclock, if I knew earlier I could have tried other options. I said are yall really still trying to look for a truck, he says no...it's 5 o'clock we going home to our families. I said I can't get my family because of this, he said you can...awful. I will never do business with them again, find another store.
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May 2023 by Jubril Williamson
Where do I start ? The Custmer serves after they take your money is poor . This branch does not consult you before charging your credit card . I rented from this location for 2 years . I have asked multiple times for my receipts and I have not received them. I turned in a truck after calling months about the check engine light . My credit card was charged over $2000 with no reason . I will NEVER rent from this company again .
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May 2023 by Stephen Diggs
Refuse to do business with people she don’t like just looking at them.
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May 2023 by Alisha G.
We had a reservation for a 26ft box truck with liftgate which is hard to come by and had been in contact the whole day prior getting what we were told by Kenyetta we needed to get in order. So we drive a 100 miles to get the truck early as hell in the morning so we get there when they opened since she had previously stated they will give it away by noon even tho our reservation was for noon. We need the truck so we comply and when we get there there Kenyatta says that she never received the certificate of insurance ( later I was showed proof that she did) and after sitting there for 2 more hours getting insurance verbiage corrected on the policy she then has an issue with my credit card and instead of just holding the deposit on the credit card she wants to hold the whole amount. I get my father's credit card which was told by the other reps while getting the card number it was ok but upon telling her she cannot accept his card because he's not renting. Meanwhile there's thousands of dollars in my business acct but my credit card limit will only cover the deposit. What's the point of having my own full coverage insurance on the truck, they have insurance on the truck they have the business acct with more than enough in it but you need my cc to cover it too?! I should have known when I got there and she said she didn't have the insurance that she was giving me the run around and probably was trying to keep the truck for herself or someone she knows since they are so scarce right now and she was so keen to tell me about her own business she owns. Anyways they wasted my time and money! The judgement is real!
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April 2023 by Mike Embree
This location is the worst. ZERO STARS. I will be pursuing a formal complaint to the corporate home office until I find the right people to talk to. DO NOT deal with this location. DO NOT reserve a truck online with ENTERPRISE TRUCK RENTAL. They DO NOT honor whatever reservation you set up online. This location is the worst.The employees need training on people skills and dealing with the public.My experience last week was one of the worst ever with a rental company.Avoid the Chapel Hill Blvd truck rental location by all means
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April 2022 by David Watson
Ever since covid19 these guys are horrible. They can take a reservation, they just can’t keep it. I thought I’d reserved a 26’ truck on 2/23/22 when I spoke to a “manager”So many excuses, so little service.I guess my money is not good enough for them. ??
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April 2022 by Kier Skipper
Super nice and accommodating.
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October 2021 by David Pharr
Website is false advertising. They say they have cargo vans. They don't. I specifically searched for Cargo Van rental. The screwed up thing is, the place that has them doesn't show up in the search. The place that doesn't have them shows up at the top of the list and says they do have them. Let me just say, I'm amazed by the technology. I guess you can advertise anything these days as long as it gets you to the top of a search.
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October 2021 by Judy Parker
The professionalism of the staff, the clean cars, and the great prices for the rental.
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August 2021 by Average Gamer
Been watching their trucks being shredded on YouTube by the 11 foot 8 bridge. Whilst sad for the business, its providing some top notch entertainment. 5/5 would watch again. That bridge is no joke!
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May 2021 by michael kast
Everything as it should be.
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April 2021 by Lucilla Philippakis
We just received the most disgusting service from Amanda at this location, she literally told us to take our business elsewhere because we were upset that they tried to pull the old bait and switch on us , we reserved a pickup at this location as it showed available for our dates, she proceeded to say that she tried to contact us to tell us to let us know they didn’t have a pickup, we said we hadn’t received a call and then backed tracked and said she didn’t have a phone numb
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February 2021 by Anuj Agrawal
Excellent service!
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August 2020 by David Cooper
Wonderful and seamless experience all the way around. Everyone is so caring and helpful. A family atmosphere.