Social Security Administration

Hours:
3511 Shannon Rd #200, Durham NC 27707

Hours

Monday
9AM - 4PM
Tuesday
9AM - 4PM
Wednesday
9AM - 4PM
Thursday
9AM - 4PM
Friday
9AM - 4PM
Saturday
Closed
Sunday
Closed

About Social Security Administration

The Social Security Administration office provides helpful and friendly service for those needing assistance with their benefits and personal information updates. Visitors often find the staff to be professional, kind, and eager to help, making the experience pleasant even when dealing with important or complex matters. Many customers appreciate the efficiency of the office, especially when they have prepared paperwork in advance, which helps speed up the process. The staff members, including agents and receptionists, are often praised for their helpfulness and positive attitude, with some receiving special recognition for their kindness. Appointments are recommended, as walk-ins may sometimes face longer wait times or be turned away without one, but customers have reported short wait times when they did visit without prior scheduling. The office also offers services such as verifying identity, applying for benefits, and updating information, with the option to create a mySocialSecurity account online for additional convenience. Customers appreciate the availability of in-person help when needed and value the professionalism of security staff and agents alike. Overall, the office is seen as a helpful, efficient, and friendly place dedicated to assisting the community with their Social Security needs.

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