Social Security Administration
Hours:
3511 Shannon Rd #200, Durham NC 27707 Hours
About Social Security Administration
The Social Security Administration office provides helpful and friendly service for those needing assistance with their benefits and personal information updates. Visitors often find the staff to be professional, kind, and eager to help, making the experience pleasant even when dealing with important or complex matters. Many customers appreciate the efficiency of the office, especially when they have prepared paperwork in advance, which helps speed up the process. The staff members, including agents and receptionists, are often praised for their helpfulness and positive attitude, with some receiving special recognition for their kindness. Appointments are recommended, as walk-ins may sometimes face longer wait times or be turned away without one, but customers have reported short wait times when they did visit without prior scheduling. The office also offers services such as verifying identity, applying for benefits, and updating information, with the option to create a mySocialSecurity account online for additional convenience. Customers appreciate the availability of in-person help when needed and value the professionalism of security staff and agents alike. Overall, the office is seen as a helpful, efficient, and friendly place dedicated to assisting the community with their Social Security needs.
Most Recent Reviews
February 2025
I was instructed by letter from the Durham SSA office to go to my local SSA office to verify my identity. I drove an hour there only to discover they wouldn't see me without an appointment of which there we none. I called Durham for help and received it! Amazing customer service from Mrs. B. Thank you so much!!!
May 2024
I had no problems getting help, and the information that I needed and they were very helpful.
April 2024
I was pleasantly surprised with the kind help I received from a representative when I called the Durham office !
More Comments(93)
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