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December 2023 by jacinta jones
These folks have the worst customer service and inventory point blank period. I’m definitely going to bring some awareness for the situation and the service that was rendered towards me. I order a coat and they had the size but made excuses for the inventory. It’s the holidays merchandise should be on the floor. The store in Jacksonville NC way more professional way more organized. This store is not customer oriented or focused. No welcoming feel at all. Workers were engaged in each other rather than customers. If this is how Forever21 operating the business needs of the customers then us customers have some concerns that will be addressed.
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December 2023 by Karah Francois
FOREVER21 YOU SHOULD BE ASHAMED OF YOURSELVES.Yesterday was Black Friday and there were only TWO employees at the cash registers. You NEED to employee more people instead of subjecting your employees to the horrific ONE HOUR lines that went on yesterday. These poor women were working diligently the entire time. Only ONE person was working the dressing rooms, running back and forth trying to do her job.It was so sad hearing people complain that the wait was so long, blaming the cashiers as if it was THEIR fault their company refuses to hire more staff. I asked one of the ladies if she could even leave for a water/bathroom break and she said, "No." This should not be happening. Hire more staff, pay them better wages, and RESPECT THEM.
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December 2023 by Robert Heath
The store is two levels and has a good selection for the area. The cashiers though are super slow. Closer to forever than 21 minutes on Black Friday.
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December 2023 by Ashutosh Soni
The manager and sells team at counter is very rude and not understand any customer needs and lot of issue while doing billing . Some items bar code is not scan and some are twice and if I return the item they said no item in bill so will not accept as return . It’s very serious if you brought any thing from store so be careful at billing .
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September 2023 by Chesley Waddell
Walked in the store today at 5:46pm to grab a pair of pants I was eyeing. They close at 6pm. I didn’t have plans to shop, just grab the pants. I was immediately turned away by a woman in braids who said they were closed. There were people still shopping and in dressing room. Really disappointed by the service.
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May 2023 by Mirian Anguiano
The doors from the store were closed from all the upstairs and it was past 12:30 they should be open by 11 and the lady working made us go back down the elevator knowing we had a new born in the stroller…..very disappointed
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February 2023 by tian liu
We arrived at 7:20ish because Google map showed the store closes at 8. But the doors were already locked. Very disappointed.
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February 2023 by Karen C.
I went there for the first time and I like the service they offer. Very nice and pleasant when I arrive . Fair in prices and I didn't wait very long. I recommend it to anybody.
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January 2023 by Naboo Carrboro
In the middle of the Christmas season, it is very clean, in order, and above all, the service of the first-rate cashier lady, recommended.
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October 2022 by Bea Low
If I could give it 3.5 I would. I came here yesterday afternoon and normally I get a few things off clearance. I went to the jewelry clearance and most items were 1-5 dollars. They had some headbands some Marked 1 dollar others marked 3. But the color I chose was marked 1 dollar. I get up to the front of the line and the cashier was very polite and respectful. When the price ring up it said 3 dollars and it was marked 1 dollar. I told the cashier and she called her supervisor. He asked what it was marked and I said “it’s marked 1 dollar as the price tag indicated and there were a few others as well.” Keep in mind I have a friend shopping with me as well. Then a girl who works at the store went over and looked and said “some are marked 3 dollars.” Reasonably if I pick up an item and it says 1 dollar I should have to pay 1 dollar not 3 dollars. The item was marked incorrectly and the manager didn’t even so much as think about giving it to me for the price AS MARKED. He was too focused on changing the price to 3 dollars. This was unfortunate and definitely a bad experience on managements behalf. But the cashier was amazing and good selection.
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September 2022 by Tabb Lynn
Amazing bogo sales and clearance... one bra, 3 dresses, 3 lingerie = $33
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July 2022 by Tabb Lynn (Review broad)
Amazing bogo sales and clearance... one bra, 3 dresses, 3 lingerie = $33
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May 2022 by Lexy McCauley
This is one of the most organized Forever 21s I’ve been into. I was shocked at how large the selection was for womenswear. There was a decent amount of mens clothing, too. There weren’t as many shoes as I would’ve expected for this size of a store because it’s 2 floors and wide. There was a good amount of accessories downstairs and more checkout items upstairs, too. There’s one set of fitting rooms downstairs and quite a few fitting rooms in that area. They have a standard 10 item limit for try-ons. The staff are friendly and offer assistance if you would like. It seemed like there were a lot of size small items and not many medium/large, but I’m not sure if that was just for the items I was looking at. That has been my experience at most Forever 21 locations, too. The purses were very scattered throughout the store. They went along with the clothes in the area they were in, but that would be a bit annoying if you were looking specifically for purses. The sale section was the most organized that I’ve ever seen. It was very impressive. I would definitely come back!
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January 2022 by David
Okay, truthfully, it's agony for me to go here, but my glamorous, 82 year old partner loves it.
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December 2021 by Ashes smith
Well I and my Cousin went in today. She wears a size 18 and the lady said "we don't have anything here for you" and I said "where is your plus sized section" and we were told they got rid of it cause it didn't sale. Well for one maybe if you didn't knock up the prices on plus sized clothes then you would sale them more and if you guys sold decent looking clothes in plus sizes.I am a size 12 which is an XL and I asked if they had a pair of pants in an XL and was told "no that's plus size and we don't carry that here" they told us to go to Crabtree cause they have a plus sized section. It felt very rude and unhelpful. I saw they had XL stuff in the men's section as I was looking at a shirt for my boyfriend.. so bigger guys can buy clothes there but not women? This Forever 21 will not be getting our business.
