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February 2024 by Sebastian Moran
Brandi and Amanda were super helpful and made me feel welcome. As a 5'10" plus-size of generally 2X-3X, I rarely visit stores anymore, as it's difficult to find clothes that fit me. After having too many dressing room cry-outs, I completely stopped looking for clothes in stores. Francesca's does not carry any size larger than XL in-store, which meant wanting beautiful clothes but having to stick to earrings and accessories. Brandi and Amanda encouraged me to look online for larger sizes, didn't judge me for the tall and broad size that I am, and made me *feel* seen and heard with their honest and kind conversation. I will check out the online shop and appreciate their guidance.
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September 2023 by Brandi David
Best styles and great customer service!
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August 2023 by L. Czerwinski
Do NOT order online from them! I placed an order, was charged for the entire thing, but only received some of the items. I emailed to inquire where the rest of the items were and received an automated response stating they were "experiencing a higher than normal email and call volume" and still haven't heard back days later. After waiting on hold for quite a while, I did finally speak to a person on the phone that stated the items were out of stock, and since I contacted them, I could get a refund in 7-14 business days. So if I hadn't noticed the items were missing I would have just paid for nothing?! Also, I can still go online today and purchase these supposedly out of stock items. I put 3 in my cart and initiated the checkout without ever being warned they were out of stock. They are more expensive now, making me wonder if they are in fact out of stock. If I completed the purchase, would I have to request a refund all over again, or would I actually receive them now?
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August 2023 by Samantha Chang
I had bought a dress for $49.31(total with the 30% discount) for an event but didn’t end up wearing it and had ask my sister to return it for me since she was going out to the mall. They did not refund in full and only refunded me $46.20. Did not even attached the original receipt on the returned receipt. I get it’s a $3 difference but there was nothing wrong with the dress and I’m short $3.
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January 2022 by MPB
Friendly, knowledgeable staff. Wide variety of clothing styles and coordinating accessories for girls and women.
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December 2021 by Toka Pearson
The staff at Francesca's was exceptional. Even though short staffed every shopper was greeted in a very friendly manner. I will go back to shop there again.
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December 2021 by Michele Simmons
Good selection of clothes and accessories.
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September 2021 by Angel
Love, Love, Love this boutique!! They have a great selection of dresses, jumpers and blouses. It was a one stop shop when searching for my daughters graduation dress!! The manager is so friendly and knowledgeable. Thanks for making this such a great experience!!
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April 2020 by Kyle R.
expensive and wild
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March 2020 by Gail Anderson
Cute boutique. Lovely, helpful staff. My daughter found some great pieces on sale. Stylish clothes and accessories. We had a fun shopping experience in this store.
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March 2020 by Adrian Rodriguez
My daughter loves to spend my money here....and honestly, I really can't complain, the girls are very attentive and helpful and they have rather nice things. One my daughter's staples at South Point
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March 2020 by Becky Rohn
Loved it! Good sales and very helpful employees.
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February 2020 by Lynn Hashemi
Great for young women
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July 2019 by Ophelia Rose de Papillon
Really nice salesperson, and some nice purchases at good prices for everyday.
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February 2018 by Abigail K
Terrible customer service. I was ignored for the first ten minutes while in the store waiting at the counter to pick up my online order. Once I received my order, I discovered it was only partially fulfilled once I was back in my car. I had not received any communication (email, phone call, in person notice) that my order was incomplete, so I returned to the store to see if they had my item by chance to complete my order. They did have the mug I originally ordered, but they were unable to sell it to me unless I paid full price for it (even though my original order was for 50% off). Their reasoning, "We just don't do that, I think." I eventually called the corporate customer service, was put on hold for an hour (not exaggerating), and then sent to voicemail. I never received a return call. Eventually, a customer service rep helped me over Facebook. TLDR; Terrible customer service both in store and at corporate.
