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February 2024 by Josh Streetman
Nice workers who helped me get the system that I wanted quickly and helped me save some money
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January 2024 by I S
Pushy and lied about the product
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January 2024 by Christian Oakley
The customer service was awful and the cashier Jenny was really rude. The store smelled a bathroom. Definitely not shopping at this location again.
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December 2023 by ryan vanwagner
The employees were wonderful. There doing there job to the best of there ability. Gamestop company is getting more horrible by the year. Found that they started some new return policies they started in October. Every year I think gamestop corporate is asking them selves what new ways we can rip off our customers and take advantage of them. Apparently there warranty exchange changes now so I bought a warranty for a controller last year looking to exchange. Now they will no longer exchange what I paid for, they swapped it for a old preowned controller not new like I originally purchased. Every year I believe now they just try finishing new ways to take advantage of there customers. Even there employees get it too, you know somethings wrong when the first thing that's said to you when you walk in a store is an apology. Gonna try not shopping gamestop anymore unless I have too.
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November 2023 by Graham
I've been coming to this GameStop for probably a third of my life and I've generally had good experiences. My experience today with the store manager or store owner, I don't know who it was, but it was an older guy with longer hair, was deplorable. He embodied the stigma of why people don't want to go to GameStop because they get harassed about GameStop services and pre-ordering. Usually it's bad, but he was outright passive aggressive and was muttering curse words under his breath when I told him I was uninterested. Bear in mind I had already fully bought and pre-ordered my game about a month ago and was just picking it up today.I won't be back to this location or any GameStop , I'm just going to order my games on Amazon where I don't have to go through the passive aggressive upselling of third party services.
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October 2023 by Melinda Leonardo
The young man who helped us on Monday morning was amazing! My son asked him to price a bunch of different Pokémon items and he was incredibly kind to do so! He never once acted annoyed or irritated. This was so refreshing from what we often experience in retail. He also shared with us the coupons that were on our account (without my asking!) And he gave my son a promo card. He was such a wonderful professional that I would drive back to Durham just to go to this Game Stop and give him the business. I want the owners to know they found a jewel in this employee!! Thank you for your amazing customer service!!
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August 2023 by TAMMY Alt
They do not sell computers or PC's. And also some of their employees get very very few hours.
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July 2023 by Nicholas Bean
Came in to ask about retro games and the lady working on 7/23 had an attitude and gave me a 7 day old list stating they don't make retro games anymore. The worker was highly un profressional
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July 2023 by Jessie Guandique
We came in to buy some Pokémon cards and jenny really made our visit amazing. She was so welcoming and had such an amazing vibe. Best customer service I’ve ever received! Thanks jenny, you are awesome! Ps she deserves a raise!
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July 2023 by LJ Jinxx
Jenny is the person for asked for when you need help extremely knowledgeable with all games and gaming accessories are extremely Pleasant and sincere person.
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June 2023 by Jeff Struggles
GameStop is home to me had to stop by and see what the energy is like. Shout out to all the gamers ? out there ?
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April 2023 by C. K.
I remember ordering a Series X online for pickup and calling the store to make sure that I had everything needed to confirm my order when picking it up. The person on the phone stated that I just needed an ID when I came in to pick up. I said okay cool and that was that. When I came to pick up my order I showed them my ID but because my name on the account is different than what is on my ID, they said that I needed the confirmation number as well, which I didn't have readily available. So I had to go through my email just to find it and confirm my order. Could've just said to bring ID and confirmation number to be on the safe side as to not waste anyone's time. I remember when GameStop use to tell you about promos and if you wanted to upgrade to Pro membership. The associate who was there when I went to pick up my console did neither. He just rung me up and sent me on my way. The reason I mention this was because later on I checked my rewards account only for no points to be added from my purchase. When I talked to customer support (which even the customer support rep didn't even know at the time of me calling and had to ask his supervisor) GameStop stopped giving reward points if you do not have a Pro membership in early 2022. So if you have the regular PowerUp rewards membership, you do not get any rewards points for purchases until you upgrade to Pro. I wish the store associate would have at least told me that my membership ship expired because I missed out on a lot of points from that purchase. Also, this store location is so small it's damn near claustrophobic and their selection of games/inventory is absolutely miniscule. Like they are gearing for a shutdown. The GameStop in Apex on Beaver Creek is 10x better than this GameStop location.
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February 2023 by Andrew
I called the store at noon to ask if they had a game in stock. The associate said yes, it was in stock, and that he would put it on hold for me. I was initially happy because I wasn't able to come into the store until I got off of work at 7pm. I called again at 7pm that same day before going to pick it up and a different associate answered and told me they don't do holds and that my supposed "held" copy had already sold. Completely ridiculous experience. Associates should not be telling customers different things. DO NOT GO TO THIS STORE!
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February 2023 by Andrew ..
I called the store at noon to ask if they had a game in stock. The associate said yes, it was in stock, and that he would put it on hold for me. I was initially happy because I wasn't able to come into the store until I got off of work at 7pm. I called again at 7pm that same day before going to pick it up and a different associate answered and told me they don't do holds and that my supposed "held" copy had already sold. Completely ridiculous experience. Associates should not be telling customers different things. DO NOT GO TO THIS STORE!
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February 2023 by Molly Sloan
i went to return a game that doesnt even work for my xbox that i bought YESTERDAY. I opened it once and then realized i needed to return it. i went to the store they gave it one look and said no because it was open. SCREW GAME STOP IT IS A SCAM DO NOT GO HERE. THEY WILL MAKE YOU EAT 80 DOLLARS FOR A GAME THAT DOESNT EVEN WORK BECAUSE YOU OPENED THE PACKAGING TO I DONT KNOW PLAY THE GAME THAT AGAINNNN DIDNT EVEN WORK