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April 2024 by Taylor Goodall
*WARNING* this game stop will add extended warranties/protection plans WITHOUT informing you before hand!!!
CHECK if the game you’re purchasing is $5-$10 more at checkout, and make them remove it! Happened to me today; reported to better business bureau.
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March 2024 by Anthony “Zatch” Bell
Theres an older dud that works here that gets really rude when you don't sign up for the membership. Sure, it's not all the way his fault, gamestop is a terrible company but why take it out on the customer? I'd recommend going when either the gal or the younger guy is there to get what you need
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March 2024 by Brandon Moore
Went here with my son because he wanted a new keybosrd for his pc gaming..he seen one he liked and asked if he could see it as it was high above the counter 5 or so feet above our heads..was told by the employee thst customers arent allowed to look at the item as it is "high value".. it was 189 bucks lol i even told the employee i will hand them 200 dollars to look at it to see if it was compatible for his needs..anf was yet again told no...so not only can customers not look at items before buying them but employess are oblivious to specs or any idea if its compatible....jeez if 189 dollars is high value at least have a empty box customers csn look and read the specs on smh...horrible service...wonder how companies stay in business with this work ethic..do not shop here if u would like to look at a item before purchasing...
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February 2024 by Chris Mussel
Placed an order for in-store pick-up and received a confirmation email from GameStop stating item needs to be picked up within 7 days. Order is cancelled after 3 days because they are in the process of converting to a 3 day policy. If your website says one thing but then you are operating differently- that’s a huge discrepancy- people literally sue over false advertising and win these types of cases. You need to at minimum honor the 7 day until you update your policy. It would be as if I purchased something with a 30 day return policy online but then I go in-store and they say “no, it’s actually 7 days, we are in the process of updating, can’t accept the return”. People would be furious if a business operated like that. The customer associate was not as helpful as they usually are known to be, which was very disappointing. The associate did speak to their managers but returned with a computer automated response which offered no real viable solution. I was told to simply order again…I used my rewards points which do not get a refund even when you call customer service (a different issue). So now I’ve lost money shopping here. Such a disappointing experience.
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February 2024 by Josh Streetman
Nice workers who helped me get the system that I wanted quickly and helped me save some money
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January 2024 by I S
Pushy and lied about the product
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January 2024 by Christian Oakley
The customer service was awful and the cashier Jenny was really rude. The store smelled a bathroom. Definitely not shopping at this location again.
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December 2023 by ryan vanwagner
The employees were wonderful. There doing there job to the best of there ability. Gamestop company is getting more horrible by the year. Found that they started some new return policies they started in October. Every year I think gamestop corporate is asking them selves what new ways we can rip off our customers and take advantage of them. Apparently there warranty exchange changes now so I bought a warranty for a controller last year looking to exchange. Now they will no longer exchange what I paid for, they swapped it for a old preowned controller not new like I originally purchased. Every year I believe now they just try finishing new ways to take advantage of there customers. Even there employees get it too, you know somethings wrong when the first thing that's said to you when you walk in a store is an apology. Gonna try not shopping gamestop anymore unless I have too.
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November 2023 by Graham
I've been coming to this GameStop for probably a third of my life and I've generally had good experiences. My experience today with the store manager or store owner, I don't know who it was, but it was an older guy with longer hair, was deplorable. He embodied the stigma of why people don't want to go to GameStop because they get harassed about GameStop services and pre-ordering. Usually it's bad, but he was outright passive aggressive and was muttering curse words under his breath when I told him I was uninterested. Bear in mind I had already fully bought and pre-ordered my game about a month ago and was just picking it up today.I won't be back to this location or any GameStop , I'm just going to order my games on Amazon where I don't have to go through the passive aggressive upselling of third party services.
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October 2023 by Melinda Leonardo
The young man who helped us on Monday morning was amazing! My son asked him to price a bunch of different Pokémon items and he was incredibly kind to do so! He never once acted annoyed or irritated. This was so refreshing from what we often experience in retail. He also shared with us the coupons that were on our account (without my asking!) And he gave my son a promo card. He was such a wonderful professional that I would drive back to Durham just to go to this Game Stop and give him the business. I want the owners to know they found a jewel in this employee!! Thank you for your amazing customer service!!
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August 2023 by TAMMY Alt
They do not sell computers or PC's. And also some of their employees get very very few hours.
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July 2023 by Nicholas Bean
Came in to ask about retro games and the lady working on 7/23 had an attitude and gave me a 7 day old list stating they don't make retro games anymore. The worker was highly un profressional
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July 2023 by Jessie Guandique
We came in to buy some Pokémon cards and jenny really made our visit amazing. She was so welcoming and had such an amazing vibe. Best customer service I’ve ever received! Thanks jenny, you are awesome! Ps she deserves a raise!
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July 2023 by LJ Jinxx
Jenny is the person for asked for when you need help extremely knowledgeable with all games and gaming accessories are extremely Pleasant and sincere person.
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June 2023 by Jeff Struggles
GameStop is home to me had to stop by and see what the energy is like. Shout out to all the gamers ? out there ?
