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November 2023 by Sophia C.
Dalton was great!! He was the cashier who helped me during my visit. He was super friendly, helpful, and kind. He answered questions I had about the credit card and helped me find items around the store. I tried to leave a survey review for him but I couldn't get it to work. Hopefully this message reaches him. Thank you for all of your help, Dalton! You were great! I will definitely return to this Home Depot because of his customer service! Merry Christmas!
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June 2023 by Randy R.
Poor selection of items I had bought there before, now they say they don't sell them. Lots of empty shelves if shop vac supples snd accessories I needed. Could not get sny help. I noticed/felt like when an employee saw I needed help, they made the first turn away from me, to avoid asking me if I needed any help or had any questions so I went to Lowe's for EhAt I needed snd purchased the items there. I will not try this Home Depot store again.
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June 2023 by May L.
Unprofessional. Rude. No greetings. No help unless you keep waiting and asking for HOURS.So If I could give them less than one star I would. I had ordered washer and dryer online but I changed my mind before delivery and thinking that they would automatically refund me. No. I had to physically go to the store twice. Then waited almost an hour for someone to help me when there were less than 15 customers in store. Unprofessional and extremely rude lady that calls herself a specialist at the customer service named Damia told me to keep waiting. Thankfully a manager showed up and demanded that rude specialist to help me. She then came to our register with nasty attitude. I just wonder how they're still doing business at this point. Will never go back. PLEASE DONT WASTE YOUR ENERGY THERE. Awful experience. Again, they won't help you unless you're willing to wait 1-2 hours. Y'all be please careful & take your business somewhere where you'll be respected.
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December 2022 by Mike L.
you know what you will find when you come here. I would say this home depot meets or is slightly below my expectations for big-box- hardware stores.
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June 2022 by Terry W.
Funny how HD's differ. I have been to many throughout the country and in other countries. This HD Carrie's a few items that I have not found at other HD's. Interestingly that this HD is not the most attentive either. The employees seem to walk around in a haze not noticing you or they just don't care. Even in Mexico if an employee sees you they say hola. Also the Apex HD employees say hello and make sure you find what you are looking for. Maybe a customer service training course is in the future for this HD. This HD has neat bins and you can find items using the HD app.
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May 2022 by Dawn E.
Used to like this store, now staff wandering around, not helping, items crammed in so have to pull heavy (for me) bins out to get one, prices mismatched so at check out price is not correct, no checkout lines open except self-service, no help giving my son who is a veteran his 10% discount - now must register online, everything takes longer. Took multiple times to get discount to work properly. I went outside. Staff doesn't seem to know what's going on or know to make things work - told son that he co not get discounts on items that he got discounts on a few days ago and then when redone now. Tired, moving, will drive to competitor down the street next trip.
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May 2022 by Karen W.
Terrible customer service. Went to buy a refrigerator, had to wait for the sales guy to show up. He said Samsung doesn't make the refrigerator I want in counter-depth. Had to tell him they do and he sells it and it is on the website. He then pulled it up -- it was $600 more than the standard one. When I asked why he said "we don't control the prices." Huh? It wasn't on sale, the other one was, yes Home Depot controls that. If I know more about refrigerators than he does, not buying one there. Guy had no interest in customer service. Unpleasant, bad attitude. I left and will purchase elsewhere.
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August 2021 by Jim W.
Walked in. Saw two people walk in without masks, catch the eye of an employee who turned a blind eye. (At time of writing, at current levels of spread/transmission, guidelines call for masking regardless of vaccination status.) I turned right around and walked out. Bringing my business elsewhere.
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April 2021 by Catherine O.
I wasn't pleased with the customer service. I spent 30 minutes trying to find an available associate to help me. After being unsuccessful I left and went to Lowe's.
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April 2021 by David L.
Currently at the cutting center waiting for someone to help me cut a single 16ft slab of lumber so I can be on my way. Asked 3 times for help before I was informed there's only one associate who can help with it and they needed to wrap something else up, should take about 5 minutes. That was 30 minutes ago and its been 53 minutes since my first support request.
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November 2020 by Joe S.
I normally decide to drive past home depot and go to lowes instead because they have energetic employees that greet you at the doors and are always happy to help you. But from time to time I find myself having to go to this home depot and I have yet to have a pleasant experience. To start with, the employees seem to care very little for the customer. When you ask for help the response always seems to be the same, "I dont work in this department". I finally decided to write a review after today's experience of being attacked by one of the workers running returns at customer service. She accused me of throwing my receipt at her when I simply slid it under the plastic barrier. She was also not focused on my return and instead was gossiping with other employees and talking with a friend at the other counter that seemed to be her friend. I get that everyone has bad days but in customer service jobs, personal issues should never be pushed onto the customer. Another gripe is that the employees don't seem to know where anything is. I'd ask for a particular thing and I am told that they don't know where it is because they're just passing through a department and they work in a different area, or they direct me to an area where they think something is but the location of the product is actually in a completely different spot. I often use the website to see if something is available and if its available at the store it shows which aisle it should be in and the bay it should be in. However the last few times I've tried to this, the location doesn't match what the website says. That's a little petty but it seems like it could have a simple solution. In the end I this store is just very uncomfortable. The employees are rude and unhelpful, there's no one to greet you, no one asking you if you need help, no one willing to offer advice, and all of this makes for an uncomfortable experience. The customer shouldn't have to interject employees personal conversations in order to be helped. I would only go to this store again if it was the only option for a certain product, otherwise I will continue to drive past it to go to other home depots or lowes.
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August 2020 by Glenn G.
Okay, they didn't have the product I was looking for on my last visit so I didn't buy anything. However, I have shopped here several times before and on the whole I just have the feeling that the employees at Lowe's are more professional and into their jobs. A lot of the staff here just seems to be collecting a paycheck. I'll check this place out if I'm in the area or if I can't find it at Ace Hardware or Lowe's, but they are not my first choice.
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July 2020 by Suvid K.
Poor customer service. Manager's name is Ashley: stay away from her. They sold me something that was broken out of the box. I took it back, and it turned out all the packages in their inventory for that item were damaged. I asked if you could exchange it for a LESS EXPENSIVE ITEM. As we were exchanging it, the manager (Ashley) whispered (it's more expensive.) My friend was there and I asked him to confirm what I heard. Can't say I was surprised. She's lied to me countless times. I don't even know why I still go there. There are much better Home Depot's which much better people.
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June 2020 by John Eyles
Home Depot (in Durham NC) apparently makes no attempt to enforce Durham County's mask ordinance. Not a safe place to go for at-risk customers.
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May 2020 by Lori Slack
Appliance installer came to our house and was not wearing a mask.