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November 2025 by francois henry
Very helpfull. The lady teach us lot of things about scammers.
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November 2025 by Jennifer Brady
I am never going back to this Geek Squad location. In the last few years, over various visits, they have: forgotten they had my computer for over a week and only remembered when I came in to ask what was happening, lied to me about how long it would take to fix a problem (pretty sure this caused someone there to get fired), straight up refused to tell me the status of my computer when I called in to ask for an update (because they NEVER update the online status), and just now, I got it back from them for a problem with my keyboard, and not only did they somehow delete all the passwords Google saved, but did something that is causing my entire Microsoft suite to not open, meaning I am going to have to take it BACK TO GEEK SQUAD because right now I cannot access any of my documents. I will definitely be going to a different location for that and all future repairs, however. I am done with this place.
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May 2025 by F Off
Great staff and great service especially the guy at new hope Commons Durham named Mike Cobb.!
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September 2024 by Robin Monteith
Wonderful experience with Zack at geek squad today! He was able to look at problems with software and apps. My computers were not syncing data and he helped me figure out why. We solved it and I went ahead and bought a new iPad at Best Buy with their service agreement because the experience was so great. He listens well and is friendly and patient.
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April 2024 by ro D SMI
Was going to use them for some service but was a bit pricey. But i was treated with respect and was helped.
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December 2023 by Paul Miller
Huge shout out to Zach. Very knowledgeable and excellent customer service. These days it’s rare to get top quality, friendly service. What ever they are paying Zach they should double it.
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November 2023 by Jay A.
They sold me two defective 55 inch insignia fire stick TVs that stopped working 16 months after buying them. They are refusing to refund me, exchange, etc. I will never purchase from them again.
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October 2023 by Tywana Belden
They addressed our concerns and updated software in a timely manner!
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September 2023 by Bernie Ashman
They always do very skillful work on our computers! Excellent in setting up appliances, too!
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September 2023 by Stefan Gabler
Awesome service
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August 2023 by Mary Ann T.
Worst experience ever! there's this girl named Ali. She was extremely rude! completely ruined my day not to mention it's my bday! was about to get something for my bday but nah! not helpful at all!
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June 2023 by Vickie A.
Do not shop Best Buy. I had a freezer delivered with damage. Immediately called to report damage and customer service offered either an exchange or credit of $200 to keep it. Since it was just cosmetic damage I agreed to keep it and have a credit issued. 2 weeks go by and no credit. Called back and told the "system"was down and they would call me back. No phone call received. Called today and they say they will only offer me 10% credit or exchange. Told them to come get it and bring me a new one. She then said they couldn't since it was past 15 days. Had issues with delivery also. Will never spend another dime at this store and will let anyone that ask the same thing.
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May 2023 by Ivy M.
AJ was super helpful both times I came here. He is quick, efficient and super friendly! 10/10 thank you AJ! I’ll be recommending everyone to you
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April 2023 by Ivy N.
AJ was super helpful both times I came here. He is quick, efficient and super friendly! 10/10 thank you AJ! I’ll be recommending everyone to you
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March 2023 by Jonathan F.
You want to sit around your office waiting for somebody from the geek squad to show up for an entire day... And then finally at 4:00 you decide to call to verify and they tell you that it wasn't completely scheduled...call these folks first! There is no remorse with these people! I would love to send them an invoice for my time! And you thought Time Warner Cable sucked?
