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December 2023 by Arsalan Abbasi
My wife and I switched over to Gurley's to support a local business, and for the convenience of going to a walkable downtown location. We've made excuses for them for over a year, but it's past the point of reason now.Time and time again, Gurley's drops the ball. Getting into the system for text messages took three tries over two months. Putting my prescription on auto-fill required multiple calls, and finally only happened when I asked them to do it right in front of me. When I requested my prescription be transferred from another pharmacy, they said they'd call me to confirm when it was done, but they never did. One time when my doctor sent over a prescription, I waited a few days before going in to pick it up. But apparently they never filled the prescription because they didn't carry it, and they would have to order it now -- it was never going to get done until I checked on it.This is the kind of place that you need to follow up multiple times and hold their hand for everything. Going to the pharmacy should not be this much of a hassle.
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December 2023 by Moises
I’ve been coming to this location for a year and a half, and it has always been a pleasant experience. The staff is super kind and friendly. I almost never have to wait in line, but when I do, it only takes a couple of minutes. Glad to support a local pharmacy as well! Thanks, Gurley’s ☺️
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December 2023 by Jessica Shepherd
Great local pharmacy! Long time satisfied customer. The staff is always responsive and respectful. They also offer free delivery which is fantastic to ensure access to medications.
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December 2023 by Chasen Rickmond
Best pharmacy around fast service and great people who are always there to help!!!
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November 2023 by Dantonio pass
I love the look of the store reminds me of the 80's the smell reminds me of clean plant
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October 2023 by Sabrina Pyles
So kind, helpful, and honest. Highly recommend.
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September 2023 by Jessica Whitt
Kind, friendly staff that always goes above and beyond to meet my prescription needs. Prices are much easier on the pocketbook compared to the big name pharmacies!!
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September 2023 by Monty Aiken
I don’t like waiting in line just to ask the pharmacist a question other than that they do a good job
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September 2023 by T W.
My kid's medications are usually ready very quickly and everyone is always very pleasant to interact with.
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September 2023 by Alexis A.
I go to Gurley's every month the service is very good, even though they are a small pharmacy they have a great selection of products for a awesome value. Staff knows me by name when I come in and are always very friendly. Thanks Gurley's and staff!
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August 2023 by LaKela A.
I've mainly used delivery, and I've found Gurley's to be consistent, convenient, and friendly. I'd definitely recommend!
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July 2023 by Nicholas A.
The nicest people ever I would not say I called today about getting my medicine cause I'm out I need this medicine they sat there in would not let me get one word in over the phone when I tried to explain my side I really do not know the rules I'm not a pharmacist but they was really rude to me and I have mental issues I don't see why they would treat someone who is mentally disabled like that it's not even about the medicine toe anymore it's about how rude everyone I spoke to was to me today. I even told them I talked to someone in they said I could pick it up today in the lady tried to shut me down real quick in said no one said that when I know what I heard. I'm a native to Durham have went here for years but it's not what it used to be
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April 2023 by Tamy Walker
Anyone you talk to on the phone is RUDE!! Recently, they messed up my meds, and I'm now waiting for my doctor to fix their mess. This was the last straw! I will be changing pharmacies. The one star is for the delivery driver, and the two ppl at the counter. Gonna miss Pat, but I gotta go.
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February 2023 by Crystal O.
I called to the store to see if they had supplies for my CPAP machine. I later went to the store purchase the supplies. I brought my supplies in to make sure they were matched. I was told that the water tank they had should work for my machine although I brought mine in and it was a different shape and size. I needed to purchase the supplies so I could use my machine. Well, the water tank did not work and I can't return it. I called back to the store and told them that I was advised wrong to purchase the water tank and that it should work on my machine and they were not interested in listening nor was apologetic.
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January 2023 by Betty Barnes
Love Gurleys and they have great customer service skills