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January 2024 by Malinda E
This was my first visit to Hand and Stone. I was treated by my husband to a massage and facial, the serenity package, for my birthday. I made the appointment by phone. The receptionist was nice and very helpful. On the day of my appointment, I was greeted by both of the receptionists. I checked in and was given a tablet with forms that took 5-6 minutes complete. The receptionist reviewed the forms with me, then notified the massage therapist that I was ready. The lounge is very cozy, nice decor, pleasant music playing. Tom, my massage therapist, came to the lobby and took me back to the room. He explained everything about the room and the massage, then stepped out so I could get undressed. Tom gave a great massage!! I felt so relaxed when he was finished. Next was the first time facial by Meshalia. She asked me a few questions about my skin and explained everything she was doing before she did it. I upgraded my treatment to the diamond. Meaning, I had a vacuum like therapy to clean out my pores. It felt weird, but it didn't hurt. I even got a mini massage with the facial and some lip balm, which I wasn't expecting. Meshalia met me at the receptionist desk and gave me a skin regimen she'd written and told/showed me about the lip balm and moisturizer she used. I bought both. The receptionist was pleasant as I checked out. I ended up with a membership after she explained to me how it worked. It's month to month. No contract to sign. Cancel anytime. I can't wait to return!! They offer couples massages, so I definitely want my hubby and I to participate in that. This was a wonderful experience!!
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December 2023 by April Lane
Rhema rocks! My niece visited from out of town and was badly in need of a facial. Not only did Rhema give her an amazing facial she restored her confidence. My niece was embarrassed about her dark spots.Thanks for an amazing visit and a glowing niece!
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December 2023 by Shantael Maynor
This would have indeed been a five star review. Had there not been too many discrepancies about the price for first time client. The website said it was $79.95 however when we got there the price was $89.95 and even though the receptionist try to explain to me the difference, there was no difference I typed in my ZIP Code. The MLK location came up and that was the price that was on the site, however I wasn’t going to argue about $10 but I do believe there should have been honored seeing as I had several screenshots of what I found In several places on the website. The mass itself was a 10 out of 10. I had Tong. He was exceptional! He listened to my needs, and my concerns, and the pressure was spot on. Though I don’t think I would come back to this location again because of the price , I would only consider it if I could get the same therapist And the price be honored that’s listed on the site.
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December 2023 by delaram arfaei
Not satisfied with their customer service. Booking appointment is very hard and there is no flexibility to cancel if you book. I have tried to call them multiple occasions and also stoped by at their location to talk to someone but waited for 15 min to see someone . No body was able at the desk . Tried to get in contact with the store maher and emailed her but no answer. Very disappointed and unsatisfied .
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December 2023 by Master Barber
Great environment and great conversation. Service was nice just not as thorough. Wasnt balanced in approach and on each side of the body.
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November 2023 by Cheryl H
Had my massage with my special young lady. She is amazing with her hands & elbows. I d been having hip spasms the last 4 days so this really helped me. Nothing like an awesome massage,!
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November 2023 by Sarmad Safdar
Great Ambience, It's a bit pricey and 1 hour session means 45 minutes. 15 minutes for the preparation.
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October 2023 by Twin Life
My massage was so amazing! I can't put it in any other words right.
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October 2023 by Melissa Manzanares
Overall, fine experience. I received a gift card for $150 for a 1-hr Swedish massage + hot stone add-on. I filled out paperwork and arrived ten minutes early. I was not taken to my room until 11:03, the massage did not start after 11:10, and was finished by 11:53. On their website, there is no indication that their "1 hour" massages are 50 minutes of service. Disappointed service ended up being closer to 40 minutes.
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July 2023 by Marjorie Dieudonne
I went to this spa as a treat for my birthday and it was my first visit. And I absolutely loved it. The staff was friendly and Scott was my masseuse for a massage and foot treatment and he made it a wonderful experience. I had to research different places and I definitely made the right choice coming there. If you want to get a first-class experience, Hand and Stone is the place !????
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July 2023 by Alyson Burns
Very clean and well run spa. My massage with Charles was extremely relaxing. All of the staff were friendly!
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May 2023 by Judy Hilliard
Rhema was excellent! Would definitely recommend and plan on going back again soon!
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May 2023 by 0 0
Zebulon had just come back from a training retreat on how to do deep tissue massage therapy, and applied new techniques to me. They worked so well I fell asleep at the end. He was also very professional and informative. Thank you!
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May 2023 by Angela Roberts
I rarely get massages, maybe one every 1.5 years or so, mostly due to some not-so-great experiences with other companies. I was grateful that a friend not only gave me a gift card but also a recommendation to see Samantha. I got in quickly, the staff and front waiting area were very nice. Samantha came out and got me after just a few minutes of completing my new client health paperwork. We were chatting the whole time, and she even gave a great recommendation to a yoga studio. It made me feel like she was not only loosening up my body with the thorough massage, but also making me feel heard after a very tough week. I will definitely be back and will keep seeing Samantha as well!
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May 2023 by Gabriele Gavin
Only location that had availability. Staff was very kind and sweet. My massage- AMAZING! So good that I signed up for the membership! Don’t miss your blessing! Go treat yourself ! #tellemGabbbSentYa
