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April 2025 by Shannon Barry
Story time! Best customer service I think I’ve ever had. Went by to have an image printed at the bakery for a cake I was making. I did not have a hard copy but had the image in my phone. Totally my fault I didn’t bring the image. Went to customer service and asked the manager on duty (Lilly) if they would by chance be able to print the image for me. I’d gladly pay of course but unfortunately their printer was only able to do black and white. I jokingly asked if anyone live near Rougemont that would come get the image from me and have it printed. Lilly looked at me and said “I drive right past you to get home, I can absolutely do that.” Of course I was completely joking and in no way did I ever expect anyone to do that. She insisted. Fast forward. I get home and my printer is now not printing color. The game of having the image printed was coming to an end at this point. I texted Lilly and told her the again bad news and she said “I got you, I’ll print it from my printer at home” I’m floored, I don’t even know this person and the kindness she showed to a complete stranger blew my mind! She called this morning to let me know she had an idea on how to get the image printed, I get a text an hour later with not one but four of the same images in different sizes because she wanted me to have multiple options.. I'm sorry, who is this person!!! I am now calling this wonderful woman a new friend! This was an act of kindness I will never forget and will talk about the rest of my life. She really has inspired me to go above and beyond for my customers as well. Harris Teeter, you better keep this one, LILLY IS INCREDIBLE!!!
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January 2023 by Michael S.
The Harris Teeter Pharmacy on Martin Luther King Parkway in Durham did not have my medication. The technician at that location found the medication I needed at the Harris Teeter Pharmacy on Horton Rd. in north Durham and transferred my prescription to that location. The technician from the Harris Teeter Pharmacy on Martin Luther King called me and told me that my prescription would be ready later in the afternoon yesterday. I left work at 4:30 yesterday afternoon and drove 20 minutes out of my way to the Harris Teeter Pharmacy on Horton Rd. I went to the pharmacy and waited 5 minutes while the pharmacy technician had a personal conversation with a coworker. After 3 or 4 minutes the pharmacy tech came to the register, asked my date of birth, which I provided to her, asked my name which I provided to her. She put the information into the computer system and said that my prescription was not ready and that the Harris Teeter on Martin Luther King had not finished one step in the process to complete the transfer of my prescription to the Horton Rd. location. It was at this moment she dismissed me and made it very clear that she was not going to pick up the telephone to call the Martin Luther King Parkway store and ask for the process to be completed. I then told her to cancel the prescription. I suppose I could have complained to her manager or to the pharmacist but my thought on the matter is why bother? The technician's behavior is symptomatic of a cultural problem at the Harris Teeter location on Horton Rd. Mind you, my experience with the Harris Teeter pharmacy on Martin Luther King is not much better. Reduced gas prices or not, I will find another pharmacy to do business with.
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May 2022 by Ashley D.
one of the mangers each time I have been there is on the phone maybe not but always has an ear piece in their ear. Super "professional" right? Some of the cashiers have attitudes. The only good experience was getting my groceries and leaving:)
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November 2021 by Tahira Sneed-West
I had a great experience with the Pharmacist and staff today. They were very patient with me and provided great customer service. I will recommend this Harris Teeter to anyone. Job well done!!! Thank you so much!!!
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September 2021 by Ms Gary
I don't like when they put out spotted bananas or nasty-tasting oranges however I believe that it is one of the best grocery stores in RTP.
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July 2021 by Orrin Ross
First time ever walking into a Harris Teeter and I was greeted by the most refreshing face and personality I’ve seen in a long while. Kimmie was fantastic… brought me from my line to an open register, helped with what I was missing from my list, and checked me out without dropping that beautiful smile.
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June 2020 by Beth Craig
We have continued to have poor customer service from this pharmacy. At first we thought the multiple errors like not have standard medicine in stocks, stating orders were filled only to go there to find out different, not reading the prescription details including insurance correctly, constantly changing pharmacy techs who thus did not know how to handle details, .multiple computer issues including a 24 hour shutdown
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April 2020 by chaz t.
Good job keeping everything stocked plenty of bread toilet paper and all of the essentials. Good job keeping the car sanitized as well as gas come in it looks like they also offer a special perk for seniors before they open on two days a week
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November 2019 by Olivia D.
TERRIBLE CUSTOMER SERVICE! Today I went in and I asked a department team member which was the correct item on sale. He told me that the one I grabbed was the right one. So when I get up to the register it didn't ring up correctly. I asked if that was not the right one on sale. She grabbed the (I'm assuming) manager on duty what the correct item was and she gave me some serious attitude. She was just saying it's per pound and not explaining it correctly. I didn't understand and so she finally went to go get the item to show me. Was very rude when she brought the item to show me. Was very displeased with the bad customer service she treated me like I was an idiot. She didn't smile or anything. The cashier she was very nice though, friendly and was trying to make me laugh to lighten up the situation. I was just confused because it's not what the department team member had told me and they should have known!
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October 2019 by Jan D.
Great customer service! Well stocked, good selections, good sale prices through e-vic. We love this store.
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September 2019 by L K.
I received a bunch of coupons to use at the new Harris Teeter on Roxboro Road. I have never been a HT fan but I love a bargain as much as anyone else so decided to give it a shot now that they reopened. HT does not impress one bit. Extremely pricey, not a huge selection of anything. I still miss Kroger ALOT and will continue to go to Food Lion and take advantage of their much better coupons and deals and if I need something fancier I will continue going out of my way to Publix, Sprouts or Lowes Foods near Brier Creek. For me, it is worth the drive.
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June 2019 by Ellen C.
I still miss Kroger. While this store is trying to do a good job, it really is not doing well. Things I miss about Kroger: 1. A wide selection of organic food at a good price. 2. Convenient multiple shopping cart corrals in the parking lot. 3. The bakery! 4. Friendly helpful checkout personnel 5. Good prices on everything. 6. Fast and personal service at the Deli. I worry that the new Teeter that opens in the old Kroger on Roxboro Rd. will be just as disappointing as this one.
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March 2019 by Nancy T.
I hardly ever write reviews, but the service at the deli is awful. There was only one person working, and when I put in my order for a sandwich, he asked me to step aside and wait while he finished the person's order who was in line behind me. I will not be coming back to the deli here.
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December 2018 by Elanor Brown
I called in advance to simply ask if my medication was in stock before I drove there to fill my prescription. I was told that they were not allowed to tell me because my medication is a controlled substance/were not allowed to tell me. I have been on this medication for over 10 years. I have called almost every time to ask if my prescription was in stock before dropping it off and this was the first time I ever was refused this information. Called Harris teeter in Riverview and they told me no problem so I went there. I just found it kind of bizarre. I wasn't asking any medical information just if they had it in stock. Very strange.
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October 2018 by Garry C.
We started using this Harris Teeter pharmacy when Kroger closed. So far we're not impressed. It's a coin toss whether they will have your meds in stock, they are slow, and customer service is lacking. They will see you waiting and essentially ignore you while they do other things behind the counter (even if they are not that busy). Thinking of finding another pharmacy.
