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January 2024 by Gerald Isenhour
Nick Pak, the sales representative, ensured that I had an excellent buying experience. When an issue arose after my purchase that was not evident on the test drive, he went to bat for me and made sure the problem was corrected. Integrity before profit won my loyalty. I look forward to working with him on future purchases.
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January 2024 by Breanna Fuller
This is the one and only place I got to for all things related car maintenance. Every time I have an issue I can reach Eric directly and he will respond to me attentively and welcoming. I can tell him a little about what may be going on and he will go the extra mile to ensure my issues are resolved in a reasonable time frame. He is always so pleasant and makes me feel comfortable with light conversation, as car concerns can sometimes be nerve wrecking. I would recommend his services, or reach anyone at the dealership. The are all so kind and will do what they can to get you back safely in the road!
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January 2024 by Chris Miller
I've waited over a year to post this just to make sure their recommended service didn't come true. I was quoted $9k for a new engine by the manager of the service department. I had the oil changed by another professional and it has run perfectly ever since. This is not an organization you want to be involved with.
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January 2024 by Amanda Griffin
My experience with the Hendrick staff has always been 5 stars. While I most recently purchased a CPO Cadillac, I have interacted with staff from all sides of this particular location, Chevrolet (where I started this last time), GMC (my initial experience), and now I own the Cadillac). Each individual I have worked with has been exception; from the service visits with my Acadia, to buying a Traverse with David Moseley 3 years ago, all the way to this week when Angel Enriquez Cano and David Lopes were patient and helped me find and purchase my Certified Pre-Owned Cadillac XT5. Business Manager Jordan Davis was super friendly and pleasant to work with going through the tumultuous paperwork process. I continue to come back because of the positive experiences. Third times a charm! Let's make the 4th time (in a few years) be a brand new car! Who's gonna give me the best deal? ? Prior to locking in with this deal, I even checked out other makes and models at other Hendrick dealers in the area and received just as great service. They just did not have exactly what I needed in my price range at the time. I look forward to continuing my relationship with the folks at Hendrick.
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January 2024 by Samantha Segura
I had the best service experience today. Mark Ruiz was so kind, helpful. He really knows everything about how to give a WONDERFUL customer service. Also, need to mention David Lopes, Arthur Moore, Austin ! Amazing people. We really need more this kind of people in our world!
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January 2024 by Cassandra Malone
Jarvis presented today excellence in customer service’s. My visit today was outstanding. My car was taken in without delay, I was treated with great hospitality, and I was accommodated with Lyft services to hang out at the mall. Jarvis comes with great experience and awesome customer service support! Thank you Jarvis for making my visit very pleasant today!
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January 2024 by M Harris
Lied to us multiple times about parts availability. Said our car would be ready in 1-2 days but kept our car for over 18 days and could not give an accurate estimate on when it would be fixed. Every time we called we got a different answer. Would not come back ever again.
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January 2024 by Ted Boyer
Drove 2 hours to have oil changed and tires rotated. Also had puddle lights in side mirrors upgraded. Puddle lights are wrong make of vehicle and car recommends that I need my oil changed. Not sure what was done as I was given no paperwork. Best I can tell, no one checks or follows up on what or how things are done. Very disappointed with their service after waiting for 4 hours for work to be completed. Advisor was polite enough, follow through left a lot to be desired.
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January 2024 by haley westhoff
This place rocks! Needed an emissions test this morning and after a mechanic tried to screw me over, I called the dealership for help. Keith at the service desk couldn’t have been more helpful! Got me in right away for standard $30. Also came here for an oil change a month ago and was super standard. Lounge is nice with tv and snacks if you have to wait a while :)
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November 2023 by Logan Hitchman
Excellent service , Nick was the absolute best!!! He was extremely kind, understand and helpful. We Highly recommend that you ask for him. 10/10 service . My mom loves her new Cadillacs and so do I. Thank you
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November 2023 by Nadia Lassiter
I had amazing experience with this company all because of Eric Foster! You’re really good at focusing on what customers needs and require. Good work! Very much appreciated! I highly recommend
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November 2023 by ronnie davis
I have no choice but to make sure people do know what is going on at Chevy Hendricks Cadillac department I bring my car on the 18th of this month for a diagnosis and they told me they couldn't do a diagnostics because of my car couldn't run. It was running hot. So they had to fix my water pump. Once I picked up my vehicle after they fixed my water pump I paid $1,700 some dollars I took my car off the lot drove it home parked it one day picked up my grandson the next day my car was broke down on the Durham 147 freeway my power steering fluid leaked out my car I couldn't drive my steering wheel was tight I called these people they didn't even answer. So when I got back to the dealership they total me I had multiple things wrong with my car but before I pull off the dealership the first time they took my diagnostics why didn't they tell me anything was wrong with my car the first time Had no problem add up 5,200 dollar of more work. But they say I will help you, we want to help. How about fix my car the first time and mine you my car was vandalize as well on their property. And yes I paid my money. But to anyone that is listening to me please go to Cary. Or any other place side here. And if there is anyone. If you can help me. I will be appreciated tremendously because I felt like they treated me wrong. Some people shouldn't be working with people. And also technician she not be working with cars that they obvious don't know what they doing. People played there hard-earned money. Just to get treat like this. Like I said I hope this message gets to some one. Because this is ridiculous.
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October 2023 by M Mail
Not the easiest customer, as I am one to do a lot of research in pursuit of the best deal, I truly appreciate the excellent customer service provided by Nick Pak and Art Moore. Nick patiently explained and demonstrated the features of the vehicles of interest, scheduled test driving opportunities and worked around our schedules until the sale was completed. Art worked hard to ultimately offer the price I was comfortable with. The next day, Nick followed up to confirm that I was pleased with the purchase and to answer any questions. It is nice to have worked with such a professional and really kind team, who guided me through the daunting car buying experience!
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October 2023 by cassandra melvin
Oil change and tire rotation went well. I had 2 concerns one was semi addressed and I was referred to the manager to whom I haven’t spoken yet but I’ve left detailed message this morning. Haven’t heard back yet. The second issue was not address even though the representative took down all the information at check in. Hendricks is the only place I take my car for service but any time I need something other than an inspection or oil change I feel my loyalty and is not appreciated or desired.
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August 2023 by Margie McDaniel
I have been dealing with this dealership for many years and have purchased several cars from here. The service has always been great. From the mechanics, and the people running the front desk have always been helpful and work hard to make sure my automobiles are repaired to my satisfaction!Russell Mac